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Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
Ashford Reviews Summary
The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Very quick delivery. Which was refreshing. Authentic product
The order process was very simple! The sunglasses were easy to order. I did not have any negative issues!
It wouldn't let me use the Brads Deal coupon.
Refund was quick and swift. The pin came out of the watch and I reached out to them and they stated they would give me a full refund.
I found ordering a Hamilton watch from Ashford to be a pleasant experience. The prices are extremely competitive, the ordering process is straightforward, and the tracking of shipment was informative. The watch is beautiful and very sleek. I put it on as soon as it arrive. However, the watch make rolling noises every time I moved my arm or created motion with the watch. I thought it was a winding sound that would eventually stop, however, it continues to make this rolling noise that has become a bit of a nuisance. I am now attempting to find a way to service the watch to tighten what might be loose, however, it's turing into a inconvenience.
Quick, easy, and appreciate the multiple options to pay.
Very pleasant and great prices
All varieties and price points
Very good prices and selections but Website is very slow and complicated
It doesn't hold your order for a long time. Like no timeline to look and place order
It was a breeze as always. Easy to use website. Love it. You got a customer for life.
Very easy to order, always quality products, amazing prices.
Best prices anywhere, and easy to Order 👌
I was happy to get my watch, but never received notification of shipping to look for it.
Customer service was quick and helpful when i informed them of the error
Great experience and products are great and fits perfectly.
Great job overall and very beautiful packaging. Would highly recommend this place again.
Easy to order and came within a week. Exactly like photos I am pleased
Always consistently excellent website and buying experience
I was not notified that for you had an issue with my payment, so for over two weeks I thought the order had gone through. Prior to contacting your customer service department, which was very responsive, the only correspondence that I had received from your company was an order confirmation message. Last time, I selected paying with my Amazon account. This time I just paid with one of my Visa cards. I realize that this is probably Amazon's fault, but I still should have been proactively contacted.
Hi,
We sincerely apologize for the issue you encountered with your order. We're glad to hear that our customer service team was responsive to your concerns. We’ve reported the payment issue to ensure it does not happen again in the future.
Thank you for your valuable feedback, and we appreciate your understanding.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you for your feedback. We’re glad to hear you received your watch, and we apologize for the delay in sending the tracking information before delivery. Tracking numbers are sent automatically once an order is shipped.
To prevent this from happening in the future, please email us at [email protected] to ensure your account information is up to date.
Thank you again for your understanding.