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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,788 reviews

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Panama
1 review
0 helpful votes
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Excelentes Precios
January 10, 2025

Muchos artículos, con muy buenos descuentos, son de gran calidad, hay para todas las edades

Date of experience: December 31, 2024
California
1 review
0 helpful votes
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Always exceptional product selection, value, and customer service.

Date of experience: December 31, 2024
Illinois
1 review
0 helpful votes
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Waited to sign
January 10, 2025
Updated review

My order was supposed to arrive between 9A-11A. I took time off work to be home to sign for it only to have my delivery time pushed back to between 11A-9P. I had to take the entire day off work to ensure I was home to sign for my watch. There should be a way to consent ahead of time to have the watch left at door.

Date of experience: December 30, 2024

Shipping
January 9, 2025
Previous review

It was difficult for me to be home to sign for my watch during the 12 hour window that it was scheduled to be delivered in. There should be an option to e-sign ahead of time so my package could be left.

Date of experience: December 30, 2024
New York
1 review
0 helpful votes
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Expectation fulfilled.
January 10, 2025

Was hesitant to order from this site but took a chance. Ordered and had the watch within a few days. Excellent watch.

Date of experience: December 30, 2024
Colorado
1 review
0 helpful votes
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Excellent Watch Dealer
January 10, 2025

Huge discounts on very nice watches. My first place to look for a new watch. Thanks Ashford!

Date of experience: December 30, 2024
New York
2 reviews
0 helpful votes
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Easy purchase
January 9, 2025

It was an easy purchase and everything went fine! I recommend Ashford.

Date of experience: December 30, 2024
California
1 review
0 helpful votes
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GREAT SERVICE AND FAST DELIVERY
January 9, 2025

ALL I CAN SAY IS THANK YOU! FOR YOUR FAST DELIVERY AND GREAT SERVICE DIDNT SPECT THAT BUT I WAS SORPRISE AND I WAS ABLE TO GET THOSE GIFTS ON TIME FOR CHRITSMAS

Date of experience: December 30, 2024
Ohio
1 review
0 helpful votes
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Fast,Easy and Accurate
January 9, 2025
Updated review

Ashford has always made watch buying online a pleasant experience.

Date of experience: December 30, 2024

Easy to find what I was looking for
July 15, 2024
Previous review

Easy to find what I was looking for. I especially like the filter function.

Date of experience: July 5, 2024
Virginia
1 review
0 helpful votes
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Too small for me, but cute
January 9, 2025

Wrong size, thought it would be larger but nice otherwise..

Date of experience: December 30, 2024
Illinois
1 review
0 helpful votes
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Everything went very smoothly.
January 9, 2025

Product shipped well and quickly. The whole experience went smoothly.

Date of experience: December 30, 2024
Ohio
1 review
0 helpful votes
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Good choice
January 9, 2025

Everything smooth. Happy with the purchase. Will look to them in the future

Date of experience: January 13, 2025
Pennsylvania
1 review
0 helpful votes
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It's perfect.
January 9, 2025
Updated review

So far so good. Nice and easy. Now we will wait and see about shipping and condition on receipt.

Update: Exactly what I wanted. Exactly what I expected. Well done Ashford.

Date of experience: December 30, 2024

So far so good
December 30, 2024
Previous review

So far so good. Nice and easy. Now we will wait and see about shipping and condition on receipt.

Date of experience: December 20, 2024
New Jersey
1 review
0 helpful votes
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Excellent service
January 9, 2025

Quick service on purchase, also follow up on receipt of purchase. Best

Date of experience: December 30, 2024
New York
1 review
0 helpful votes
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Movado
January 9, 2025

Nice website and nice item. I will shop here again...

Date of experience: December 30, 2024
California
1 review
0 helpful votes
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Easy
January 9, 2025

Easy to order, good products, fast shipping. User friendly

Date of experience: December 30, 2024
New Jersey
1 review
0 helpful votes
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Great Service
January 9, 2025

Watch was delivered within days, new as stated along with the manufacturer warranty card

Date of experience: December 30, 2024
Indiana
1 review
0 helpful votes
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New Favorite Dress Watch
January 9, 2025

First experience with Ashford and will not be my last. It shipped same day and arrived in 2-3 days just in time for Christmas. Don't hesitate to purchase.

Date of experience: December 30, 2024
Singapore
1 review
0 helpful votes
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Reliable
January 9, 2025

Smooth transition, door to door I don't even have to do any tracking

Date of experience: January 12, 2025
New York
2 reviews
7 helpful votes
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Great Nike eyeglasses for sport
January 9, 2025

Shipped timely and received intact. The Nike product was manufactured by Nike and therefore was the original product.

Date of experience: December 30, 2024
California
1 review
0 helpful votes
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Great products and pricing
January 9, 2025

Love what I got and it came way faster than I thought it would!

Date of experience: December 29, 2024