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SmartCustomer Website Reviews and Complaints
business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
Sponsored message from Ashford
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days

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18,779 reviews

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California
1 review
0 helpful votes
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Return is slow and painful
January 12, 2025

I am still waiting for the email response for return request

Date of experience: January 1, 2025
New York
1 review
0 helpful votes
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Perfect
January 12, 2025

The delivery is very fast. The price is more competitive than retailers.

Date of experience: January 1, 2025
Missouri
1 review
0 helpful votes
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Fast Fulfillment
January 11, 2025

Good customer service when I've had to interact with them in the past.

Date of experience: January 1, 2025
Illinois
1 review
0 helpful votes
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Sketch
January 11, 2025

Will not buy from again, not satisfied, not licensed or legit

Date of experience: January 1, 2025
Texas
1 review
0 helpful votes
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A great gift.
January 11, 2025

Got this for my gf birthday and she looovveesss it. She really wanted the watch and when I saw that it was on discount I wasted no time and grabbed it right away

Date of experience: January 1, 2025
Ohio
1 review
0 helpful votes
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It's good
January 11, 2025

This is a genuine website with genuine prices. We will try to shop more in coming days.

Date of experience: January 1, 2025
Oklahoma
1 review
0 helpful votes
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Good deal
January 11, 2025

Great deal to pass up just hope no issues with product and if so easy to get in touch with associate

Date of experience: January 11, 2025
KR
1 review
0 helpful votes
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Good
January 11, 2025

Very good product for the price, very fast delivery. And, too much character limit.

Date of experience: January 1, 2025
New Jersey
2 reviews
2 helpful votes
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2nd. Order placed with Ashford
January 11, 2025

I purchased a Glycine watch from Ashford a couple of years ago. My watch arrived quickly, was well packed and priced below other retailers. Great job! Thank you!

Date of experience: January 11, 2025
California
1 review
1 helpful vote
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Happy customer
January 11, 2025
Updated review

I have purchased several watches. I am very happy with my purchases.

Date of experience: December 31, 2024

It was very easy
June 17, 2024
Previous review

It was very easy.

Date of experience: June 7, 2024
Virginia
1 review
0 helpful votes
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Excellent Prices
January 11, 2025

All the items are received on time, in original packing, and prices are unbelievable

Date of experience: December 31, 2024
Maryland
1 review
0 helpful votes
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A watch
January 11, 2025

I bought a watch. I bought a watch online. Bought a watch. I bought a watch online.

Date of experience: January 11, 2025
Oklahoma
1 review
0 helpful votes
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Best place to buy nice watches
January 10, 2025

Ordered several watches before. Great selection and quality.

Date of experience: December 31, 2024
California
1 review
0 helpful votes
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Ashford was awesome!
January 10, 2025

I will buy again from Ashford. I'll say goodbye to Jomashop.

Date of experience: December 31, 2024
Tennessee
1 review
0 helpful votes
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Glad I got them.
January 10, 2025

Easy website and checkout. I ordered two watches that I have wanted for a long time. They were at a really good price. The description was accurate and they arrived in good time. The only bad thing is trying to decide which one I will wear for the day.

Date of experience: January 10, 2025
South Dakota
1 review
0 helpful votes
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Great value
January 10, 2025

Fast shipping, great price on gen 6 smart watch, long survey

Date of experience: December 31, 2024
Missouri
1 review
0 helpful votes
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The warranty service was bad
January 10, 2025

My watch had an issue 6 mo after purchase. The warranty service took 6 months and was bad- the watch failed again in a month. However, for $150, I will throw it away if anything happens.

Date of experience: January 14, 2025
KR
1 review
0 helpful votes
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Good
January 10, 2025
Updated review

I am satisfied purchasing watch through Ashford. Thank you.

Date of experience: December 31, 2024

Good
January 8, 2025
Previous review

I had ordered watches and received. The quality of watches satisfied me. Thank You.

Date of experience: December 28, 2024
Panama
1 review
0 helpful votes
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Excelentes Precios
January 10, 2025

Muchos artículos, con muy buenos descuentos, son de gran calidad, hay para todas las edades

Date of experience: December 31, 2024
California
1 review
0 helpful votes
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Always exceptional product selection, value, and customer service.

Date of experience: December 31, 2024