Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Ashford

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
Sponsored message from Ashford
Save an extra 7% off order with code SJREV7
Save Now
How would you rate Ashford?
grey stargrey stargrey stargrey stargrey star

Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days

Instant Feedback

18,774 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Lu F.
Unfollow Lu F.
Share Review
Report Review

Great Selection and Fast Delivery
September 28, 2025

Had an excellent experience shopping on Ashford.com. They offer a fantastic selection of luxury watches at great prices, and the checkout process was quick and easy. My order shipped out right away and arrived much faster than I expected, packaged securely and in perfect condition. I'm very happy with my purchase and will definitely shop here again!

Date of experience: September 10, 2025
Ashford W. — Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

New York
1 review
0 helpful votes
Follow LP L.
Unfollow LP L.
Share Review
Report Review

Lowest price
September 28, 2025

This product is the same as everyone else's, but it is half the price.

Date of experience: September 18, 2025
Ashford W. — Ashford Rep
7 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

Florida
1 review
0 helpful votes
Follow Jenny G.
Unfollow Jenny G.
Share Review
Report Review

Great product and great service
September 28, 2025
Updated review

Fantastic pricing, custom service, and product received was top notch.

Date of experience: September 17, 2025

Easy to use website and ordering process
September 18, 2025
Previous review

Easy to use website and ordering process.

Date of experience: September 7, 2025
Portugal
1 review
0 helpful votes
Follow Sandra F.
Unfollow Sandra F.
Share Review
Report Review

Good Experience
September 28, 2025

It was a good experience; it was on this website that I found the watch I was looking for. If it's genuine, it was a good deal. It was very easy to purchase on the website, and I could always track the merchandise. Delivery was to Portugal, I had no problems with customs, and it arrived within the expected timeframe.

Date of experience: September 1, 2025
California
1 review
1 helpful vote
Follow megan c.
Unfollow megan c.
Share Review
Report Review

Another transaction that Ashford hit out out of the park.
September 27, 2025
Updated review

Excellent product, prices, quality and continuous variety. On the few occasions I've had to work with customer service they have been phenomenal as well. Super supportive and helpful! I love Ashford and I tell everyone I can to shop with you!

Date of experience: September 17, 2025

Affordable high end shopping
December 17, 2024
Previous review

Great deals on current name brand styles! Great Online shopping experience everytime!

Date of experience: December 20, 2024
Nicaragua
1 review
0 helpful votes
Follow Gilberto S.
Unfollow Gilberto S.
Share Review
Report Review

No los conocia, solo a su competencia, pero al descubrirlo experimente las buenas ofertas que ofrecen

Date of experience: September 17, 2025
Mexico
1 review
0 helpful votes
Follow Hugo E.
Unfollow Hugo E.
Share Review
Report Review

...
September 27, 2025

...

Date of experience: September 17, 2025
Arkansas
1 review
0 helpful votes
Follow Receiving W.
Unfollow Receiving W.
Share Review
Report Review

Sunglasses
September 27, 2025

I love the sunglasses but don't like to give reviews

Date of experience: September 17, 2025
KR
1 review
0 helpful votes
Follow jongbum p.
Unfollow jongbum p.
Share Review
Report Review

It best way to good product
September 27, 2025

I usually ordered in USA, but I don't know delivery to Korea. So if it works I will be recommending friends and I gone a be order more Ashford again.

Date of experience: September 16, 2025
Washington
1 review
0 helpful votes
Follow Mohammad S.
Unfollow Mohammad S.
Share Review
Report Review

Great selections with reasonable prices
September 27, 2025

Competitive price as compared to the same products available in the market

Date of experience: September 16, 2025
Florida
1 review
0 helpful votes
Follow John H.
Unfollow John H.
Share Review
Report Review

Great prices
September 27, 2025

This is my 3rd time buying from Ashford and transactions are always smooth, fast shipping and great products

Date of experience: September 16, 2025
Louisiana
1 review
0 helpful votes
Follow Mario F.
Unfollow Mario F.
Share Review
Report Review

Great watch
September 26, 2025

Very good quality product, well done Ashford, you guys knocked it out of the park

Date of experience: September 16, 2025
Washington
1 review
0 helpful votes
Follow Ben F.
Unfollow Ben F.
Share Review
Report Review

Experience?
September 26, 2025

I don't know that I could say that I had an experience with Ashford. The experience (such as it is) was entirely online and while smooth, it wasn't exceptionally memorable. All of this is to say that the experience was neutral, which is a net positive these days. Take the W.

Date of experience: September 16, 2025
New York
1 review
0 helpful votes
Follow COLLIN M.
Unfollow COLLIN M.
Share Review
Report Review

GREAT SALE PRICE-FAST DELIVERY
September 26, 2025
Updated review

When they have great sales, do not pass them up. This is my second purchase of a great sale price watch and will buy again from them in the future.

Date of experience: September 16, 2025

Always good sale prices and fast shipping
September 16, 2025
Previous review

I have bought 3 watches prior and satisfied with all of them.

Date of experience: September 5, 2025
Texas
1 review
0 helpful votes
Follow Myles L.
Unfollow Myles L.
Share Review
Report Review

Came quickly
September 26, 2025

I had a wonderful experience buying this watch from Ashford.

Date of experience: September 16, 2025
Massachusetts
1 review
0 helpful votes
Follow lauren s.
Unfollow lauren s.
Share Review
Report Review

Fast service
September 26, 2025
Updated review

It was easy to place the order. It was a great price. Shipping was fast and the product was perfect.

Date of experience: September 15, 2025

The price was great
September 15, 2025
Previous review

The price was great. Check out was easy. Shipping was affordable I loved it

Date of experience: September 5, 2025
Texas
1 review
0 helpful votes
Follow Jeff B.
Unfollow Jeff B.
Share Review
Report Review

Great glasses
September 25, 2025

Easy ordering, great price, Authentic, and availability

Date of experience: September 15, 2025
Florida
1 review
0 helpful votes
Follow Olga L.
Unfollow Olga L.
Share Review
Report Review

Everything positive
September 25, 2025

The hole customer experience has been very positive. I will order again for sure!

Date of experience: September 15, 2025
Canada
1 review
0 helpful votes
Follow Andre L.
Unfollow Andre L.
Share Review
Report Review

Just one more watch
September 25, 2025
Updated review

Found your website from "Just one more watch". As advertised, very happy

Date of experience: September 15, 2025

Good experience
June 15, 2025
Previous review

Good experience

Date of experience: June 5, 2025
Michigan
1 review
0 helpful votes
Follow Taran K.
Unfollow Taran K.
Share Review
Report Review

User-Friendly Website & Fast Shipping!
September 25, 2025

I had a fantastic experience shopping on the Ashford website! The platform is user-friendly and well-designed, making it incredibly easy to explore their wide range of products. I loved how the items were neatly sorted by brands, and the filters were a game-changer for narrowing down my search to find exactly what I wanted. Browsing felt seamless and intuitive. The shipping process was straightforward and impressively quick, with my order arriving promptly and in perfect condition. Overall, Ashford delivered a smooth and enjoyable shopping experience—I'll definitely be back!

Date of experience: September 15, 2025