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SmartCustomer Website Reviews and Complaints
business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days

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18,805 reviews

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Texas
1 review
0 helpful votes
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I like deals and service
January 20, 2025

This is 4th time I got good deal from Ashford good for buy watches

Date of experience: January 10, 2025
GB
1 review
0 helpful votes
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Easy purchase and fast delivery
January 20, 2025

Great price and easy to purchase. The delivery was also very fast. A very pleasant shopping experience
Thanks

Date of experience: January 24, 2025
New Jersey
1 review
0 helpful votes
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Always professional
January 20, 2025
Updated review

Wonderful selection. Great prices. Fully complete experience.

Date of experience: January 10, 2025

Quick genuine easy authentic
January 7, 2025
Previous review

Quick genuine easy authentic

Date of experience: December 28, 2024
California
1 review
0 helpful votes
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INCREDIBLE DEALS
January 20, 2025

Fantastic experience. Great deals. Authentic and Quality items.

Date of experience: January 10, 2025
Florida
1 review
0 helpful votes
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Good frame
January 20, 2025

Satisfied. Will choose to shop here again.
No complaint. Very delivery and quality product as described. No issue

Date of experience: January 10, 2025
District of Columbia
1 review
0 helpful votes
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Elegance
January 20, 2025

Beautiful timeless artwork in a watch! Ashford delivery's great prices matched with designer items.

Date of experience: January 10, 2025
Singapore
1 review
0 helpful votes
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Good
January 20, 2025

Nice experience. The product is good and delivery fast. Recommended.

Date of experience: January 10, 2025
Idaho
1 review
0 helpful votes
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I found the website easy to navigate and ordering was easy. The product was well described and corresponded to the manufactures website. Prices were outstanding and I'm extremely happy with the purchase. Product was shipped promptly and arrived in excellent shape.

Date of experience: January 17, 2025
KR
1 review
0 helpful votes
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Product quality is guaranteed so I was satisfied with the product and quality.
I'm happy to recommend the product to anyone.

Date of experience: January 9, 2025
Canada
1 review
0 helpful votes
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My last delivery was a nightmare
January 20, 2025

I paid priority shipping for my last order, it was a month before I received my package from UPS after Christmas, it was to be gifted to someone that I really care for.
I hope in good faith that you wave the shipping cost this time

Ashford attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 9, 2025
Australia
1 review
0 helpful votes
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Amazing Ashford
January 20, 2025
Updated review

Absolutely amazing Ashford deal for a wonderful watch, thanks

Date of experience: January 9, 2025

Great choices and discounts
November 29, 2024
Previous review

Always love it, amazing Ashford deals always
Much appreciated

Date of experience: November 18, 2024
Pennsylvania
1 review
0 helpful votes
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Good
January 19, 2025

Good products good prices fast delivery. Thank you so much. I will buy more items

Date of experience: January 9, 2025
Connecticut
1 review
0 helpful votes
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Great prices with great quality
January 19, 2025

So easy and the sunglasses I purchased were less than half from everywhere else I looked! Happy customer

Date of experience: January 9, 2025
California
1 review
0 helpful votes
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Legit
January 19, 2025
Updated review

Love these Swarovski items. Beautiful legit items. Gorgeous! Also Fast shipping

Date of experience: January 9, 2025

Great prices!
January 12, 2025
Previous review

Great prices! Definitely will return

Date of experience: January 1, 2025
Georgia
1 review
0 helpful votes
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Good
January 19, 2025

Good prices and good shipping time. Item arrived as expected

Date of experience: January 12, 2025
Ohio
1 review
0 helpful votes
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Nice
January 19, 2025

Simple, easy and it was a nice website experience along with many options of glasses to pick from.

Date of experience: January 9, 2025
Pennsylvania
1 review
0 helpful votes
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Na
January 19, 2025

I was a nice experience to shop with ashford. The shipping was fast as on schedule as expected.

Date of experience: January 9, 2025
Indiana
1 review
0 helpful votes
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Shopped with them many time never disappointed.Always 5 stars

Date of experience: January 9, 2025
Tennessee
1 review
0 helpful votes
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Good deals
January 19, 2025

Just remember you're not getting a factory warranty…and if thats a deal breaker, maybe you should just get a casio and bounce. Overpaying for the "2yr" peace of mind is dumb, IMO. Get the watch put the $300-400 you save into a savings account and when the watch breaks/needs service in 5 to 7 years you'll be covered.

Date of experience: January 9, 2025
Finland
1 review
0 helpful votes
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Excellent
January 19, 2025

Thanks for easy shopping and possibility to shipping in Europe.

Date of experience: January 23, 2025