On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
Ashford Reviews Summary
The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Great customer service, took care of minor problem quickly
Ashford remove my concerns of buying a quality Swiss watches on line and delivered beyond expectations
Ashford has the best prices and great selections. Have purchased from them many times and will continue to do so.
I would like to return my full order, and am still waiting for a response with confirmation and instructions on how to do so.
This is my first time shopping with Ashford.
The experience and quality of product is wonderful. Also I like their shipping style, it's really quicker than my expectation.
Very much please with my shopping experience. Love the watches, shipping was fast!
I loved my watch, buying at Ashford allows me to own quality timepieces that I could not otherwise afford. I lost my watch when I had a medical emergency some years back and wanted a new one.
Nice watch at fair price but caught by expensive import charges. Postage a bit steep, too. Would have waited a few extra days fort half the cost.
The watch is a beautiful watch. The price was really great as well. One can see that this is indeed a beautiful Swiss watch and that it is incredibly well made. I would like to see it have illumination on the dial and the band be a little bit larger as my wrists are not small. However, it is still wearable with the band provided. I am not eager to look for a larger band though so time will tell (no pun intended.) it has a lovely minimalist dial which I appreciate and it it quietly elegant which I also do love. Ashford.com is a great find and I look forward to doing more business with them.
Muy buena me encanta comprar aqui no me canso de Comprar aqui en ashford
Hermosas cosas para comprar me encanta ashford estoy enamorado de sus productos
Doesnt support international letters in name/address, failing creditcard verification etc...forced to use PayPal to get around this..
Was happy with the quick delivery to Singapore. Also like the good selection for on-line purchase.
Easy to make decisions and easy check out for a great experience
No matter what the problem they take care of it always promptly
This is 4th time I got good deal from Ashford good for buy watches
Great price and easy to purchase. The delivery was also very fast. A very pleasant shopping experience
Thanks
Wonderful selection. Great prices. Fully complete experience.
Fantastic experience. Great deals. Authentic and Quality items.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you for your feedback. We’ve checked, and it seems one of our agents has already sent the return instructions. If you have not received them or need further assistance, please don’t hesitate to reach out to us. We’re here to help and appreciate your patience.