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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,786 reviews

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Wisconsin
1 review
0 helpful votes
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Great glasses
February 9, 2025

Great selection at great prices! Arrives in a timely fashion.

Date of experience: February 8, 2025
California
1 review
0 helpful votes
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This experience was good, Awesome prices and good merchandise! Always a pleasure to get quality merch at a good price. So who could be unhappy with that?

Date of experience: February 18, 2025
Texas
1 review
0 helpful votes
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Fast shipping
February 8, 2025

I'm very satisfied will be buying more in the future! Beautiful selection with original and affordable prices

Date of experience: January 29, 2025
Idaho
1 review
0 helpful votes
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Excellent service
February 8, 2025

Seamless shopping and fast delivery. The watch comes in a beautiful box, very well presented.

Date of experience: January 31, 2025
Colombia
1 review
0 helpful votes
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Always a great experience
February 8, 2025

I have never had any bad experience and always get great quality

Date of experience: January 29, 2025
Minnesota
1 review
0 helpful votes
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Perfect!
February 8, 2025

Fast service great customer service! Just as described and fast shipping

Date of experience: February 11, 2025
Wisconsin
1 review
0 helpful votes
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Received
February 8, 2025

It was easy as cake... exactly what I wanted fit well, thanks

Date of experience: February 11, 2025
Maryland
1 review
0 helpful votes
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Swarovski jewelry
February 8, 2025

Safe place to get beautiful and authentic Swarovski jewelry,

Date of experience: February 10, 2025
Colorado
1 review
0 helpful votes
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The watch came to me in perfect condition. Shipping was good.

Date of experience: January 29, 2025
California
1 review
0 helpful votes
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- it was super easy to buy from Ashford. The communication was timely with shipping details and I never had to worry about when and where my watch is. Also they provide manufacturers warranty which is a major plus.

Date of experience: January 29, 2025
RU
1 review
0 helpful votes
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Very quick
February 8, 2025
Updated review

Great presents for my relatives, thank you very much. We are very happy

Date of experience: January 28, 2025

Perfect
February 8, 2025
Previous review

Faster delivery and new condition of goods. Thank you very much

Date of experience: November 11, 2024
California
1 review
0 helpful votes
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Quality and value
February 8, 2025

Good customer service and quality merchandise at affordable prices.

Date of experience: February 10, 2025
Florida
1 review
0 helpful votes
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Awesome!
February 8, 2025

Love my watch! It was a very easy and simple purchase experience.
Will do it all over again.

Date of experience: January 28, 2025
Minnesota
1 review
0 helpful votes
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It is 2025. Update your website to be more user friendly. Give more than chicken change for coupons to repeat customers especially those who carry orders over $300. Past 15 Yeats, I have made 13 orders with Ashford. Maiden then married then again maiden names. I buy brand name items like my almost 300 dollars today. I NEVER GET ANYTHING ENCOURAGING ME TO RETURN!
DR. FON

Date of experience: January 28, 2025
Jacob H. Ashford Rep
over a year old

Hi,

Thank you for your feedback, and we truly appreciate your loyalty over the years! We work hard to offer the most competitive prices and the best discounts we can, and we also offer price matches if you find a better price elsewhere. Please note that certain discount codes are only applicable to specific items, but every product page will show the best available code for you to use, so you can easily apply it.

We understand your concerns about coupons for repeat customers, and we value your continued business. We’ll certainly take your comments into consideration as we look for ways to improve our rewards and incentives for loyal customers like you.

If you ever have any questions or need assistance, please don’t hesitate to reach out. We’re here to help and ensure you have the best experience with us.

Best regards,

GB
1 review
0 helpful votes
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Great service fast shipping
February 7, 2025

Ordered my Hamilton watch and was received in the UK within a week and in perfect condition, highly recommended

Date of experience: August 17, 2023
Florida
1 review
0 helpful votes
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Compra segura
February 7, 2025

Es la primera vey que compro en esta plataforma. Los precios son iguales a los de Outlet

Date of experience: January 28, 2025
Nevada
1 review
0 helpful votes
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Great watch, great value
February 7, 2025

Great price. Immense amount of issues at checkout. "Too many characters in billing address" was unresolvable when trying to pay with card. "Something went wrong" every time I tried with Amazon.

Date of experience: February 7, 2025
Massachusetts
1 review
0 helpful votes
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A+
February 7, 2025

No issues. Watch got here in two days.
Thanks!

Day three on the wrist.
The watch has exceeded my expectations so far. I've been using the chrono to time cooking etc and noticed that the minute counter advances with a really satisfying click instead of slowly progressing to the next marker.
The band is breaking in nicely and I'm generally really stoked still on the purchase.

Date of experience: January 28, 2025
Kazakhstan
1 review
0 helpful votes
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Super
February 7, 2025
Updated review

Best of the best 😍😍😍😍 very nice watch 👍👍👍 it is like

Date of experience: February 10, 2025

Very good?
June 8, 2024
Previous review

Very good? Nice

Date of experience: May 29, 2024
Peru
2 reviews
0 helpful votes
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Ofertas
February 7, 2025

Se agotó 2 productos y no pude comprarlo. Me gustaría haberlos adquirido. Ojala todos los lentes tengan funda de lentes.

Date of experience: January 28, 2025