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SmartCustomer Website Reviews and Complaints
business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
Sponsored message from Ashford
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days

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18,780 reviews

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Illinois
1 review
0 helpful votes
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Excellent
February 7, 2025

Easy process-Fast shipping. Good price, great promotion sale and good quality stuff.

Date of experience: January 27, 2025
Illinois
1 review
0 helpful votes
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Fast
February 7, 2025
Updated review

Very quick and easy with lots of different payment options.

Date of experience: August 16, 2024

Very nice...
August 27, 2024
Previous review

Very nice... high five

Date of experience: August 16, 2024
Australia
1 review
0 helpful votes
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Very easy and fast purchase
February 7, 2025

The watch was as described and was delivered internationally incredibly quick.
Thanks

Date of experience: January 27, 2025
Georgia
1 review
0 helpful votes
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Good price
February 6, 2025

I can find good price and good quality! I can get Great gifts for family and friends.

Date of experience: January 27, 2025
Tennessee
1 review
0 helpful votes
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I always check you guys for deals and I finally found one I couldn't pass up. Easy shopping experience!

Date of experience: February 6, 2025
Belgium
1 review
0 helpful votes
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Great site
February 6, 2025

Awesome deals. Authentic.stuff that cant be beat. Best of the best

Date of experience: February 9, 2025
Pennsylvania
1 review
0 helpful votes
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Thanks
February 6, 2025

V nice web site service offers great selection of products all the time

Date of experience: January 4, 2025
Florida
1 review
0 helpful votes
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Very easy to use this site, delivery was as promised, packaging was ample. I had to go to a jeweler to get the band adjusted to fit my wrist. You would think that adjusting the time and date would be straight forward, but it is not, you have to unlock the crown to adjust both. Once you know the proper steps, it is easy, but you risk damaging the watch if you don't know the proper steps for adjustment.

Date of experience: February 6, 2025
Michigan
1 review
0 helpful votes
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Always positive. The pricing and product are always first class.

Date of experience: January 27, 2025
Rhode Island
1 review
0 helpful votes
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Quality products
February 6, 2025

Placed 2 order in the past they are all good quality eye glass

Date of experience: May 8, 2023
South Africa
1 review
0 helpful votes
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Great pricing
February 6, 2025

Good prices and good products. Speedy delivery as well. Will definitely use Ashford again.

Date of experience: January 22, 2025
Australia
1 review
0 helpful votes
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Fantastic price. Original watch, but...battery dead after 24hrs. Likely a return. A bit disappointing

Date of experience: January 26, 2025
Jacob H. Ashford Rep
over a year old

Hi,

Thank you for your feedback, and we sincerely apologize for the issue with the battery. We understand how disappointing this can be. Please reach out to us at [email protected], as we cover the cost of a battery change if it dies within the first year of purchase.

We’re here to assist you and ensure that your experience with us is resolved to your satisfaction.

Best regards,

Michigan
1 review
0 helpful votes
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Beautiful watch
February 6, 2025

Shopping on this website was easy.
I would shop on this website again.

Date of experience: February 9, 2025
Illinois
1 review
0 helpful votes
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Watch not working
February 6, 2025

Watch isn't working. Hour hand does not work. We want to send back. Please call back. I have left message w customer service.

Ashford attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 26, 2025
Georgia
1 review
0 helpful votes
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Wrist watch
February 6, 2025

Great experience high recommend will purchase from again.

Date of experience: January 26, 2025
Maryland
1 review
0 helpful votes
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Nice watch, fast delivery
February 6, 2025

Just ordered the first item, so far not seen issue with website, hope item arrive as expected.

Date of experience: February 7, 2025
Cyprus
1 review
0 helpful votes
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I like the watch
February 5, 2025

I like the model and price, including the purchase from ashford

Date of experience: January 26, 2025
GB
1 review
0 helpful votes
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Amazing Deals
February 5, 2025
Updated review

Just some of the best deals available. I'm a UK buyer and it's still cheaper for me to buy from Ashfords and have it delivered across the pond than to buy from many UK or European retailers.

Date of experience: February 5, 2025

Terrific
November 26, 2024
Previous review

Tip top service. Thumbs up from the UK. 50 characters 🙄 Another 50 characters. 🤨

Date of experience: November 26, 2024
Kazakhstan
1 review
0 helpful votes
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Nice
February 5, 2025

Thank you for the fast delivery, the quality is excellent, and I will definitely recommend your store to my friends.

Date of experience: January 25, 2025
Kazakhstan
1 review
0 helpful votes
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Outstanding service ever
February 5, 2025

I have received my purchase at the next day after buying. Good service and huge amount of goods. Thank you

Date of experience: January 25, 2025