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SmartCustomer Website Reviews and Complaints
business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days

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18,806 reviews

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Australia
1 review
0 helpful votes
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Great product
February 11, 2025

Amazing watches and bout what i was looking for, always value for money and i do enjoy your clearance sale

Date of experience: April 1, 2024
Texas
1 review
0 helpful votes
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Coupons not honored
February 10, 2025
Updated review

I could not use more than two coupons and was disappointed with the purchase.

Date of experience: January 31, 2025

My Brad's deal coupon code was not accepted and I was...
December 16, 2024
Previous review

My Brad's deal coupon code was not accepted and I was disappointed with the experience.

Date of experience: December 6, 2024
Illinois
1 review
0 helpful votes
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Good experience
February 10, 2025

Easy purchase and timely delivery. Good choice and options. Good prices and discounts.

Date of experience: January 31, 2025
GB
1 review
0 helpful votes
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Previous transaction refused by fraud prevention due to demand for copy of card which is not possible for those of us who are more security aware and use modern, progressive institutions which issue a virtual card. Your fraud protection subcontractor also render your customers open to identity theft by their archaic and ineffective procedures. Lord knows how many customers you are losing because of them...

Date of experience: January 16, 2025
Jacob H. — Ashford Rep
over a year old

Hi,

To protect our customers and prevent internet fraud, all payments go through a third-party payment verification process. There is usually a reason why a payment is flagged, such as mismatched billing and shipping addresses, and this is done to protect both us and our customers. We apologize for any inconvenience this may have caused with your order and appreciate your understanding.

Best regards,

Tennessee
1 review
0 helpful votes
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Excellent support
February 10, 2025
Updated review

Unfortunate defective Swarovski watch but quickly resolved.

Date of experience: January 31, 2025

Fine
January 22, 2025
Previous review

Fine. Fine. Good.

Date of experience: January 12, 2025
Maryland
1 review
0 helpful votes
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Great products fast shipping
February 10, 2025
Updated review

Everything was great Ordering down to the shipping fast and honest

Date of experience: February 20, 2025

Great products fast shipping
January 27, 2025
Previous review

Everything came in time and in great shape. Great product very happy

Date of experience: January 17, 2025
North Carolina
1 review
0 helpful votes
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Fast
February 10, 2025

Ashford service was above and beyond what I was expecting based on the price I was paying.

Date of experience: January 31, 2025
Azerbaijan
1 review
0 helpful votes
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Super
February 10, 2025

Very beautiful watches and they so look very rich gold on my arms

Date of experience: January 31, 2025
Texas
2 reviews
0 helpful votes
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Nice
February 10, 2025

Very nice and easy to place an order and very nice experience

Date of experience: February 10, 2025
Florida
1 review
0 helpful votes
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Fast shipping. As advertised.
February 10, 2025

Great first time buying experience. Fast delivery. Great watch at a great price. Wife loved it

Date of experience: January 31, 2025
Nigeria
1 review
0 helpful votes
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Quality stuff
February 10, 2025

It went Perfect and the service was top notch will always come back

Date of experience: February 13, 2025
Australia
1 review
0 helpful votes
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Great service. Love the new watch
February 10, 2025

Very fast postage all the way to Australia. Reasonable shipping cost. Great value on my Glycine bronze.

Date of experience: January 30, 2025
New Jersey
1 review
0 helpful votes
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Good selection and prices
February 10, 2025
Updated review

Good selection and prices. Please don't ask me to type more.

Date of experience: November 11, 2024

I had a hard time using my email address
November 28, 2024
Previous review

I had a hard time using my email address.

Date of experience: November 17, 2024
New Jersey
1 review
0 helpful votes
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Great prices, authentic merchandise
February 10, 2025

Always delivered fast, and I always get a deal. My go to spot for watches, and shades

Date of experience: January 30, 2025
Maryland
1 review
0 helpful votes
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I have my eye on another watch
February 9, 2025

Both watches arrived in about 3 days. I about to make another purchase

Date of experience: January 30, 2025
Florida
1 review
0 helpful votes
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Good Looking Product
February 9, 2025

Fast free shipping. Product as described. The extra strap is a plus, Shop with this seller again.

Date of experience: January 30, 2025
California
1 review
0 helpful votes
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Great Experience
February 9, 2025

Website was a breeze to use. Products were well priced and extensive.

Date of experience: January 30, 2025
New York
1 review
0 helpful votes
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Good neckalce
February 9, 2025

Very pretty necklace, good price (i got a great deal out of it), and fast delivery too.

Date of experience: January 23, 2025
New York
1 review
0 helpful votes
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A reliable, reputable company
February 9, 2025

The checkout went faster when I created an account. Overall a great experience.

Date of experience: February 8, 2025
Nevada
1 review
0 helpful votes
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Reliable
February 9, 2025
Updated review

Happy so far, so good!
Quick delivery!
And sure that is original!

Date of experience: February 12, 2025

Easy to shop
December 12, 2024
Previous review

Easy to shop

Date of experience: December 2, 2024