Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Ashford

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
Sponsored message from Ashford
Save an extra 7% off order with code SJREV7
Save Now
How would you rate Ashford?
grey stargrey stargrey stargrey stargrey star

Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days

Instant Feedback

18,809 reviews

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
Follow Leon T.
Unfollow Leon T.
Share Review
Report Review

Ferrari horloge
February 13, 2025

Het is precies zoals ik het had verwacht snelle levering, en het horloge is grote klasse. Bedankt.

Date of experience: February 2, 2025
Ecuador
1 review
0 helpful votes
Follow KARLA F.
Unfollow KARLA F.
Share Review
Report Review

Excelente
February 13, 2025
Updated review

Muy buena y rapida la compra, tiene buenos precios y modelos actuales

Date of experience: February 2, 2025

Excelente
December 12, 2024
Previous review

Excelente, rapido y agil, muy buen servicio ayudeme con cupones porfa

Date of experience: December 1, 2024
Pennsylvania
1 review
0 helpful votes
Follow Gregory N.
Unfollow Gregory N.
Share Review
Report Review

Easy and quick. Tons of product to choose from on the website. Easy process from start to finish

Date of experience: February 2, 2025
Nebraska
1 review
0 helpful votes
Follow Sally H.
Unfollow Sally H.
Share Review
Report Review

Unfortunately, the watch did not work. I'm very happy with Ashford so I will definitely shop again.

Date of experience: February 15, 2025
Florida
1 review
0 helpful votes
Follow Trevor W.
Unfollow Trevor W.
Share Review
Report Review

Lovely site
February 12, 2025

Great products sold from this company, i recommend to many friends and family

Date of experience: February 2, 2025
Poland
1 review
0 helpful votes
Follow Jacek M.
Unfollow Jacek M.
Share Review
Report Review

BUCHERER ADAMAVI WATCH
February 12, 2025

The watch does not come with a plastic warranty card. It does not have the purchase date, watch number, or warranty terms.

Date of experience: February 2, 2025
South Carolina
1 review
0 helpful votes
Follow Lisa R.
Unfollow Lisa R.
Share Review
Report Review

...
February 12, 2025

...

Date of experience: February 2, 2025
Georgia
1 review
0 helpful votes
Follow Gvantsa V.
Unfollow Gvantsa V.
Share Review
Report Review

Good
February 12, 2025
Updated review

You forget about my order defend on technical suggestions, but later i received them

Date of experience: November 23, 2024

Thank you for good price
October 8, 2024
Previous review

Flexible site, good team and original product. My friend enjoyed in products quality

Date of experience: September 28, 2024
Israel
1 review
0 helpful votes
Follow עילאי D.
Unfollow עילאי D.
Share Review
Report Review

אליפות!
February 12, 2025

5555 1111 5555 1111 5555 11 11 11 איכותי תמורה למחיר מהיר כיף זול

Date of experience: October 7, 2024
Georgia
1 review
0 helpful votes
Follow Eugene L.
Unfollow Eugene L.
Share Review
Report Review

Slow response, no live customer service
February 11, 2025
Updated review

Customer service is only available via email. Slow response time. The issues, however, vere resolved to my full satisfaction

Date of experience: December 15, 2024

To be continued after my purchase is delivered
January 17, 2025
Previous review

To be continued after my purchase is delivered.

Date of experience: January 6, 2025
Spain
1 review
0 helpful votes
Follow Jose S.
Unfollow Jose S.
Share Review
Report Review

Great
February 11, 2025

Great, very easy to purchase. The followup with UPS international was fantastic

Date of experience: February 1, 2025
Florida
1 review
0 helpful votes
Follow Shaik W.
Unfollow Shaik W.
Share Review
Report Review

Good
February 11, 2025

Good good good good good
Good good good good good
Good good good good good
Good good good good good

Date of experience: February 1, 2025
Maryland
1 review
0 helpful votes
Follow Robin W.
Unfollow Robin W.
Share Review
Report Review

Large selection
February 11, 2025

Nice selection of watches and very easy to order. I really like that I can go through my Amazon account to place my order. The only difficulty was deciding which watch to get.

Date of experience: February 19, 2025
Texas
1 review
0 helpful votes
Follow Eleazar S.
Unfollow Eleazar S.
Share Review
Report Review

Good Deals!
February 11, 2025

Easy to use website and great deals on watches come up all the time.

Date of experience: February 1, 2025
New York
1 review
0 helpful votes
Follow Frank D.
Unfollow Frank D.
Share Review
Report Review

Amazing
February 11, 2025

I have been buying items from Ashford for years always satisfied I would recommend and rate them Five

Date of experience: February 1, 2025
California
1 review
1 helpful vote
Follow Kimberly N.
Unfollow Kimberly N.
Share Review
Report Review

New customer
February 11, 2025

Love the options to narrow down the search for sunglasses. Only 3 pair of glasses aren't right for me. I'm starting the return process now. So I can't speak to how that will go.
I will definitely be ordering again in the future. Authentic sunglasses for a fraction of the original cost. What's not to love!

Date of experience: February 14, 2025
Texas
1 review
0 helpful votes
Follow Woodard-Entrekin Q.
Unfollow Woodard-Entrekin Q.
Share Review
Report Review

Easy
February 11, 2025

Glad for a good deal on what so far appears to be a quality product.

Ashford attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 11, 2025
Viet Nam
1 review
0 helpful votes
Follow LG M.
Unfollow LG M.
Share Review
Report Review

Cancel order
February 11, 2025

Why order is placed via Paypal still cancel by your side?

Date of experience: February 1, 2025
Jacob H. Ashford Rep
over a year old

Hi,

To protect our customers and prevent internet fraud, all payments go through a third-party payment verification process. We apologize for any inconvenience this may have caused with your order and appreciate your understanding.

Best regards,

Maryland
1 review
0 helpful votes
Follow Geeta H.
Unfollow Geeta H.
Share Review
Report Review

Love the selection of items.
February 11, 2025

Started out with missing shipment, fortunately received compensation.

Date of experience: December 14, 2024
Arizona
1 review
0 helpful votes
Follow Felipe E.
Unfollow Felipe E.
Share Review
Report Review

Hermoso!
February 11, 2025
Updated review

Comprar en esta tienda me dejó una sensación muy agradable y el precio mejor

Date of experience: January 31, 2025

Buenos modelos
April 23, 2024
Previous review

Buenos modelos

Date of experience: April 13, 2024