ASAP TicketsReviews 8,754

Awful! They act so nice and over promise! They only want to sell you the ticket but then if there's a challenge forget it! Don't but trip protection! It doesn't protect! I cancelled 2 1/2 months ahead with a doctor's note and I got nothing. Had to go to the Insurance Commissioner in California to fight for me! I got 1/2 my money back! Easy to buy a ticket from them. They will promise you the world. They are on the verge of being fraudulent! I wouldn't; t even give them one star but I had to post something to get this review up.

Dusty, my customer service representative, made an exceptional effort to find us the best travel experience possible. He searched for not only the best price, but also the best duration, best layover and best airlines suitable for our needs. I have been a longtime Expedia user, but my experience with ASAP has persuaded me to switch. Expedia's options were limited and over $7000, but I paid about $1000 with ASAP. My mother-in-law had died the week before, so it was imperative that we traveled to the home country. The other sites priced flights at an exorbitant rate, but ASAP's prices were reasonable, acceptable and fair. Given that we were faced with an tragedy, and given that ASAP didn't take advantage of our suffering, I will now be a regular ASAP customer. Dusty was the first step for a smooth travel experience. Thank You!

ASAP tickets is a scam! My family and I were supposed to go on the trip of a lifetime in April and due to Covid our flights were cancelled by the airline. ASAP tickets then told us that in order to receive a refund there was a $800 per ticket fine, totaling $2400 for our family. They were unable to give us where this was stated in writing anywhere. The real kicker is that both myself and my mom are nurses on the front lines during the pandemic and we were taken advantage of by a greedy travel agency! Beware, the little bit of money you may save is not worth it!

Do NOT trust this company. They are the biggest dissapointment. My flight got cancelled and the airline refunded the money. The problem is they refunded the money to ASAPTickets' account in APRIL. It has been 5 months and no one replies my calls/emails and I don't think I will ever get my money from the company. Total scam!

After posting this review on multiple sites, the company reached out saying that they CANNOT refund the ticket since it was non-refundable. The funny thing is, the airline had already refunded my ticket money back to ASAPTicket bank account and I was confirmed through an email. The fact that they hold on to my money, and tell me that I cannot get it back after 5 months of stalling is nothing but a money-centric and a greedy culture that the company base its values on. Do not trust your money with this company, as they will never care at the end...

Liars, Cheats & Thieves. I was told via email on April 28th by Sheena S. Customer service rep that I would receive a refund for my tickets to the Philippines after the airline canceled my flight, within 30 to 60 days of her email. It is Sept 20th and still no REFUND! THAT'S 4 MONTHS or 120 days. I have all the documentation to support my claims. $3,431.65 is the amount stolen from me. I have been patient enough, this is my first complaint and I will next file a complaint with the FTC, DOT, California's Seller of Travel Program Department of Justice, my state rep, congressional rep, and Senators. Today I tried one last time yet It is so shameful that when I ask to speak to my customer service rep I get voice mail and told that she is unavailable that the customer service rep Chin who does answer is more than happy to help with my refund but that due to the fact it was someone else who I was dealing with before it would require him to start the entire process over from the beginning.