Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of ASAP Tickets

ASAP Tickets

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

ASAP Tickets® specializes in providing the cheapest flight deals from the US to Europe, Asia, Africa, India, Middle East & North Africa completed with a personalized 24/7 customer support. We’re proud to offer not just affordable options but also legit, reliable service.

With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.

2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.

Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without...


asaptickets.com
Founded in 2001
Wilmington, DE, United States
+255
See all photos
How would you rate ASAP Tickets?
grey stargrey stargrey stargrey stargrey star

ASAP Tickets Reviews Summary

ASAP Tickets has a rating of 4.8 stars from 8,757 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 1st among Discount Travel sites.

service
1,366
quality
4,069
This company responds to reviews on average within 0 days

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
Follow Clyde P.
Unfollow Clyde P.
Share Review
Report Review

Candy was extremely helpful and pleasant to talk with. Very pleased with how she responded. Excellent staff

Date of experience: September 18, 2020
Maryland
1 review
0 helpful votes
Follow Julie K.
Unfollow Julie K.
Share Review
Report Review

The experience started off wonderful until COVID hit and we couldn't travel to Europe like planned. I even took out "ticket protection" --- which is basically scam and of no use. We booked 5 tickets last December for travel to Europe. About $6000 with that travel insurance I paid for. Well starting in May 2020, I knew we couldn't travel to Germany. So I started the cancellation process. Out of the $6000 I was charged, I got a $3200 refund, despite the fact that ASAP received a refund from the airlines. Go direct to the airlines to book. If I would have just booked with United -- I wouldn't be down several thousand dollars.

Date of experience: September 17, 2020
Candice J. ASAP Tickets Rep
over a year old

Dear Julie, we are sorry about your experience. We have gathered all information together and your request is under investigation. Be aware that processing time may be slower than usual due to the overwhelming number of cancellations and refunds.

New York
1 review
0 helpful votes
Follow Enrica G.
Unfollow Enrica G.
Share Review
Report Review

Never Again
September 16, 2020

I purchased tickets in February for a trip to Italy in July. Coronavirus hit the US and I was wondering if my flight would be cancelled. I checked directly with the airline in June and all was fine. When I was hearing that many other flights were being cancelled, I once again checked with the airline one week before departure. I learned that my flight had in fact been cancelled and ASAP TICKETS had been notified. The airline said that I could have a credit or my money would be returned but I would need to get it from ASAP tickets as I had purchased my tickets through them. When I contacted ASAP TICKETS and asked why I hadn't been notified of the cancellation, they told me that it was my responsibility to continue to check with the airlines. I requested my money back and was told I could only have a credit and with the one airline. I contacted my credit card company to resolve the issue. After that, ASAP tickets called me to say that I should be happy I wasn't being charged a cancellation fee (for a flight the airline had cancelled) and they would not refund my money. Had the credit card company not gotten involved, I would not have gotten my money back. I will never do business with them again.

Date of experience: September 16, 2020
Candice J. ASAP Tickets Rep
over a year old

Dear Enrica, please kindly send us your booking details at [email protected] for an investigation.

Nevada
1 review
0 helpful votes
Follow Ariel H.
Unfollow Ariel H.
Share Review
Report Review

Great Customer Service
September 16, 2020

Isay has facilitated my flight booking very well. Very competent agent! She has both technical knowledge and very pleasant and accomodating. Thumbs up!

Date of experience: September 16, 2020
Georgia
1 review
0 helpful votes
Follow Michelle T.
Unfollow Michelle T.
Share Review
Report Review

Great Service
September 16, 2020

Ricardo is always giving me VIP Service, fast response time, and very professional. I will always use Asap tickets.

Date of experience: September 15, 2020
Nevada
1 review
0 helpful votes
Follow Diana D.
Unfollow Diana D.
Share Review
Report Review

Awesome customer service
September 16, 2020

Awesome customer service. I was able to get in time for my flight with the rebooking/rerouting flight.

Date of experience: September 15, 2020
Canada
1 review
3 helpful votes
Follow Maureen B.
Unfollow Maureen B.
Share Review
Report Review

I supposed have a vacation in Philippines march 18 and I bought ticket here. Since pandemic came up so I cancel my flight. In my experience contacting customer service is really bad and nightmare... no one will care about my ticket to be cancel or rebook. Its really stressful. Until this day I never received my refund. I felt that I waste my money here. But I will never stop.

Date of experience: September 14, 2020
Candice J. ASAP Tickets Rep
over a year old

Dear Maureen, please help us to locate your travel request by sending your Booking Confirmation Number and associated email address at [email protected]. Thank you in advance!

New Jersey
1 review
0 helpful votes
Follow Amaka N.
Unfollow Amaka N.
Share Review
Report Review

Best traveling agency
September 15, 2020

They are very patient and will assist you to find the best ticket for your trip. I always use them and very satisfactory.

Date of experience: September 14, 2020
Virginia
1 review
0 helpful votes
Follow Akiiki B.
Unfollow Akiiki B.
Share Review
Report Review

Great customer service
September 15, 2020

I was really impressed with the amazing customer service. I put out my phone number plus email address and they reached out to my asap. Actually Mr. Sylus from Asap tickets helped me out right away with the best deals available towards getting my current plane ticket. As long as everything keeps going on according to plan with the flight schedules then I would definitely recommend them to anyone to use them.

Date of experience: September 14, 2020
France
1 review
4 helpful votes
Follow Didier C.
Unfollow Didier C.
Share Review
Report Review

Hi guys, my story started on the 14 th of august with a serious car accident, was supposed to fly on the 15 th of august. Bought my ticket with ASAPticket, bought an insurance.
Never got my money, never got answer... except with my first post on this site... someone from their customer service contacted me to say that everything will be fixed... we are the 4 th of November still didn't get my refund... I am sure that some of you think that this company is great because you didn't get any problems...
Even United Airlines ( was supposed to fly with UA) sent me an email to say that they were sorry for my accident and that on their side there was no question for the refund...
Asap side... nothing... I am not rich, I need my money but this company clearly does not care...

Date of experience: September 14, 2020
Candice J. ASAP Tickets Rep
over a year old

Dear Didier, please help us to locate your travel request by sending your Booking Confirmation Number and associated email address at [email protected]. Thank you in advance!

Michigan
1 review
0 helpful votes
Follow richard w.
Unfollow richard w.
Share Review
Report Review

Review
September 11, 2020

Very, very, very helpful. If there were ten stars, she would have it. I have had as lot of trouble getting a refund for another ticket i purchased (which i still have not received, even after the flight passed). Asap has been my only place to buy tickets for a few years. After the refund or even a rescheduling problem, i may have to rethink asap as my go to place.

Date of experience: September 11, 2020
Minnesota
1 review
0 helpful votes
Follow Chuk N.
Unfollow Chuk N.
Share Review
Report Review

Flight Ticket
September 11, 2020

MR. Bozeman is a professional agent. Cost effective and has excellent customer service experience. He is highly recommended

Date of experience: September 10, 2020
Ohio
1 review
0 helpful votes
Follow Sharon J.
Unfollow Sharon J.
Share Review
Report Review

Paco helped me the entire way thru the reservation process. He explained everything and was very calm, patient and knowledgeable. I will use ASAP again.

Date of experience: September 10, 2020
South Africa
1 review
0 helpful votes
Follow Martin R.
Unfollow Martin R.
Share Review
Report Review

Battle of the Brave
September 11, 2020

The Covid period has hit us all. So many people are stuck all around the world. I am one that was caught by only a few days resulting in an extended stay in South Africa under their strict restrictions. My flight was cancelled and rebooked 7 times. ASAP was there all the way. Thank you. As of now I am still in South Africa but am booked out to fly back home to the USA in 3 weeks. I can only hope that this time I will go. Thanks for the patience ASAP

Date of experience: September 10, 2020
Canada
1 review
0 helpful votes
Follow Marjorie Q.
Unfollow Marjorie Q.
Share Review
Report Review

It was a sigh of relief at this uncertain time when everyone else are affected by border closures, travel bans and mandated by health protocols. Asap Tickets still provided exemplary service.

Date of experience: September 7, 2020
Canada
1 review
0 helpful votes
Follow Mary L.
Unfollow Mary L.
Share Review
Report Review

Rebooking is not easy
September 5, 2020

Godsend helped us and he's very thorough with everything and he fixed the situation as best as he can. I can't say the same thing for Wiser who put us in trouble and I had to pay the price for trusting him. Be careful next time who you're dealing with.

Date of experience: September 4, 2020
Texas
1 review
0 helpful votes
Follow Nurooddin P.
Unfollow Nurooddin P.
Share Review
Report Review

Honest Support
September 1, 2020

Saahil helped honestly in excellent way to make decision to book a ticket.
Thank you Saahil for helping me to book my ticket.

Date of experience: August 31, 2020
Missouri
1 review
0 helpful votes
Follow Mohamad A.
Unfollow Mohamad A.
Share Review
Report Review

My agent, Mr. Wright done an excellent job in reserving my tickets and finalizing the deal. My plans to travel were exactly what we wanted.

Date of experience: August 31, 2020
Louisiana
2 reviews
0 helpful votes
Follow Bernadette E.
Unfollow Bernadette E.
Share Review
Report Review

Best deals
September 1, 2020

I have been using ASAP for my travel because they find me the best flight. I save on time and money because of their work.The agents are so courteous polite and deligent in their research. They work for you.

Date of experience: August 31, 2020
Minnesota
1 review
0 helpful votes
Follow Vilma R.
Unfollow Vilma R.
Share Review
Report Review

Muy buena atencion
August 29, 2020

La persona que me atendió se tomó su tiempo para resolverl mi viaje en la fecha solicitada dándome una atención personalizada.

Date of experience: August 28, 2020