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ASAP Tickets

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

ASAP Tickets® specializes in providing the cheapest flight deals from the US to Europe, Asia, Africa, India, Middle East & North Africa completed with a personalized 24/7 customer support. We’re proud to offer not just affordable options but also legit, reliable service.

With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.

2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.

Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without...


asaptickets.com
Founded in 2001
Wilmington, DE, United States
+255
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ASAP Tickets Reviews Summary

ASAP Tickets has a rating of 4.8 stars from 8,706 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 1st among Discount Travel sites.

service
1,365
quality
4,053
This company responds to reviews on average within 0 days

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California
1 review
0 helpful votes
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Satisfied customer
September 5, 2022

Staff person was pleasant and patient through the process

Date of experience: September 5, 2022
Candice J. ASAP Tickets Rep
over a year old

Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community.

California
1 review
0 helpful votes
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Humbolt,
Thank you for resolving my ticket exchange. Your work ethics is par excellent. You treated your client with respect and support.
God bless you more with success.

Sincerely,
Maria P.

Date of experience: September 4, 2022
Candice J. ASAP Tickets Rep
over a year old

Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.

California
1 review
2 helpful votes
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It goes beyond the stars. 5+++++ stars and more.
I received a fantastic customer service today 09/04/22. Ismail was very helpful, very patient, organized, actively listening and really focusing on what the customer needs and requires. He gave me so many flight itinerary options. I had a great time booking with him our first trip going to Italy. He is definitely an asset to the company and I am looking forward to book more trips around the world in the future. I am very grateful for the great customer service. Well done!

Date of experience: September 4, 2022
Candice J. ASAP Tickets Rep
over a year old

We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.

Delaware
1 review
0 helpful votes
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Tokyo is d best
September 4, 2022

She has the best customer service experience and patience. She made me purchase the ticket when I was about to change my mind.

Date of experience: September 3, 2022
Candice J. ASAP Tickets Rep
over a year old

Thank you for the positive feedback!

Puerto Rico
1 review
0 helpful votes
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The agent Otis was very good and patient in the flight selection process, however the site does itsel a disservice by requiring agents to insist on selling extras, I hate hardsell, and was sbout to cancel.

Date of experience: September 3, 2022
Candice J. ASAP Tickets Rep
over a year old

Thank you for the review! Your feedback is much appreciated and helps our team improve.

Nevada
1 review
0 helpful votes
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Bamboo
September 3, 2022

Bamboo was a great help, he's an excellent customer service agent …thank you ASAP tickets for having a great, helpful and knowledgeable agents

Date of experience: September 3, 2022
Candice J. ASAP Tickets Rep
over a year old

Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.

Florida
1 review
0 helpful votes
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Customer Service
October 3, 2022

Very uncooperative; lack of response; do not follow up on the needs of the passenger

Date of experience: September 2, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 188345
You have the possibility to reach us anytime emailing this ID at [email protected]

Thank you in advance.

Virginia
1 review
0 helpful votes
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He can find the fight that I couldn't fine on line. He try to work with us with all the concerns that we had.

Date of experience: September 2, 2022
Candice J. ASAP Tickets Rep
over a year old

Thank you for the 5-star review! We’re here to serve you anytime.

New York
1 review
0 helpful votes
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Happy customer
September 2, 2022

Chintav found us a good deal airfare on my last minute trip. She is very patient and very attentive and always available.

Date of experience: September 2, 2022
Candice J. ASAP Tickets Rep
over a year old

Thank you so much for giving us 5 stars. You made our day!

California
1 review
0 helpful votes
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Excellent
September 2, 2022

Very knowledgeable and attention to details.
Lamont to the time every aspect of my travel plans. He presented facts to me and allowed me to make my decision

Date of experience: September 2, 2022
Candice J. ASAP Tickets Rep
over a year old

Thanks for your 5-star review! We sincerely appreciate your feedback.

Massachusetts
1 review
0 helpful votes
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Great
September 2, 2022

Representative understood what he want doing and was able to satisfy my needs.

Date of experience: September 1, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Marcel, it is because of customers like you that we continue to improve as a business! Please come see us again soon.

California
1 review
0 helpful votes
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Great customer service
September 1, 2022

Care and precision. Offered explanations and alternate pricing plans.

Date of experience: September 1, 2022
Candice J. ASAP Tickets Rep
over a year old

Thank you so much for your business and feedback, Patti! If any of your friends or family need help, please let them know about us!

New York
1 review
0 helpful votes
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I'm out 571
October 1, 2022

This is what I was told cause asap did a bad job
This flight is now in a no-show status and no longer holds value with us, at this point you would be required to purchase a new ticket. Yea

Date of experience: September 1, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 187585
Please email this ID at [email protected]
With your booking confirmation number, and we will get in touch with you.

Thank you in advance.

Canada
1 review
0 helpful votes
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Fast and efficient. Great price options
September 1, 2022

Barquel did a wonderful job. He was fast, efficient and was able to answer all question and deliver what is needed.

Date of experience: August 31, 2022
Candice J. ASAP Tickets Rep
over a year old

Hi Diana,

Thanks for sharing your awesome experience with us.

We're happy you liked working with Barquel. Your review and satisfaction mean the world to us!

California
1 review
0 helpful votes
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Very hood
September 1, 2022

With some card verification. Bank is busy but we got it right.

Date of experience: August 31, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Lipana,

Thank you so much for your feedback, We really appreciate it! Our agents always tries the best and your kind words make it all worthwhile.

If you need anything at any time, we will be happy to talk with you again.

Have a great day!

Massachusetts
1 review
0 helpful votes
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Best response time
August 31, 2022

Seppinah is excellent, quick to respond, patient, and she knows exactly what to provide next.

Date of experience: August 31, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Jeremy,

Thank you for choosing our company when planning your trip. It is our goal to make our customers feel fully assisted.

It would be a pleasure for us to hear from you again when planning your next flight.

Best regards

Illinois
1 review
0 helpful votes
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The BEST EVER(Pepeito)
August 31, 2022

I've used travel agents in the past I've been traveling for the past 33 years and this agent Pepito was the best I've ever had he was very patient, pleasant helpful and accommodating. I didn't mind waiting for him to select the perfect flights which accommodated me and my friend 100%. Pepito deserves 5 STARS. I would recommend him to my family and friends and whoever is reading this Pepito was THE BEST EVER.

Date of experience: August 31, 2022
Candice J. ASAP Tickets Rep
over a year old

Thanks for the positive feedback, Gracie! We’re so happy to hear Pepito is an amazing agent. We will let him know about your feedback.

Thanks again!

Georgia
1 review
0 helpful votes
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They found the best option!
August 31, 2022

The agent was amazing! She found the best deals within minutes!
Definitely looking forward to using their services in the near future!

Date of experience: August 31, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Marcos,

We will always appreciate your positive reviews and are glad to see you’re enjoying working with us. We look forward to seeing you again soon!

Best Regards

Tennessee
1 review
0 helpful votes
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Great!
September 30, 2022

Was able to find a good deal. Agent was amazing! So helpful and patient

Date of experience: August 31, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for taking the time to share your experience and we look forward to welcoming you back soon. It's our goal to deliver the highest quality of service to all of our customers. In consequence, we'd love to learn more about what prompted the low star rating.
Your review is assigned a special ID: 187249
Please email this ID at [email protected]
With your booking confirmation number, and we will get in touch with you.

Thank you in advance.

Maryland
1 review
0 helpful votes
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Alister went above and beyond to help secure my tickets. My bank put a block on my debit card because they thought that it was fraud due to the cost of the flight. We went back and forth with my bank to lift the block. Alister never got angry, frustrated or irritable. It was a honor meeting such a man who takes his job serious investing in the customer. Thank you once again Alister!

Date of experience: August 31, 2022
Candice J. ASAP Tickets Rep
over a year old

Hi Teresa,

Reviews like yours make our day because it makes all the hard work worthwhile. It's so fantastic that Alister has made such a difference and has finally solved your problem.

Thanks again for choosing ASAP Tickets, and we can't wait to see you again!