ASAP TicketsReviews 8,721

Trying to get compensation for a Premium Economy flight to London which was cancelled. Took out an insurance policy with ASAP and now they don/t want to give me any compensation for difference of class that I eventually traveled home on and had to sit in economy. They love to sell you tickets and policy but not to give customer service or compensation would rather pay a bit more for Delta and know that they will always take care of their passengers. Will never use this company and and nor should you.

ASAP tickets are scammers. My experience is the same as the others who have been victimized by them. I booked a ticket on the phone with their agent Cheyenne, I made specific instructions as to what I wanted and repeated it several times on the phone with her. Long story short, she made a mistake. I told her that I'm taking my dog with me and would only travel American Airlines and check to make sure that the flight isn't operated by any other airlines except American. She said she found one that's perfect for that. I paid and everything. When she sent me my itinerary, it showed that the flight was operated by British Airways. After my special instructions she went ahead and did what I told her not to do. She apologized and looked for other flights with american for the whole week and she said there isn't any so she would just cancel my reservations. I went ahead and booked my own flight. I thought the issue was over. Checked my credit card a few days later and the asap tickets are still there. I called asap tickets and was told that the reservation was never cancelled. They can offer me an exchange instead. Seriously? I told them to check their recordings so they know that this was not my mistake but theirs. I got nothing but run around after that. No one wants to call me back or return my emails. I get hung up on. They won't transfer you to a supervisor or manager. They said today that my complaint has been escalated and I'm just supposed yo wait and see. Now, I get hang up on everytime I call. I blame myself for this, I should have checked them out before I called them. They have so much complaints about them not accepting responsibility for their mistakes and keeping their customers money. They even dare ask for a tip at the end of the transaction. They are hoping I'd just get tired of calling so that I'd just let it go. Once they take your money, they make it impossible to get it back. BEWARE! I called my credit card company about this and they are now working on getting my money back. I have heard from other victims that they make it so hard for the credit card company to reverse their charges. They have people who do that for them. They are all about taking your money in any way. They are not customer oriented and could care less about the pain their causing their customers. So again BEWARE of ASAP TiCKETS!

I wish there was an alarm button so I could notify people about these groups of scammers. First avoid these people, if you fall in trap, please don't hurt yourself more buying their extra services like buying the travel care,... its just nonsense, because they are not abiding by it anyways. On the top of that no matter what reason you have your money is gone..., I will keep writing reviews until they get back to me with an answer on what did they do with my money and ticket I purchased. Stay tuned with my email correspondence with these people...