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ASAP Tickets

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

ASAP Tickets® specializes in providing the cheapest flight deals from the US to Europe, Asia, Africa, India, Middle East & North Africa completed with a personalized 24/7 customer support. We’re proud to offer not just affordable options but also legit, reliable service.

With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.

2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.

Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without...


asaptickets.com
Founded in 2001
Wilmington, DE, United States
+255
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ASAP Tickets Reviews Summary

ASAP Tickets has a rating of 4.8 stars from 8,745 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 1st among Discount Travel sites.

service
1,366
quality
4,069
This company responds to reviews on average within 0 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Derek and Sheila M.
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Excellent
December 26, 2022

Very helpful and knowledgeable. She had a lot of patience since we dont have a cell phone and
Are not good on the computer.

Date of experience: December 26, 2022
Candice J. ASAP Tickets Rep
over a year old

Hi Derek and Sheila,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing our agency!

California
3 reviews
0 helpful votes
Follow Aziza S.
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Loved working with this company. Representative was respectful and extremely helpful and supportive. Thank you.

Date of experience: December 26, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Aziza,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Canada
2 reviews
0 helpful votes
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Trying for the first time
December 26, 2022

Very well spoken agent who lives in the Philippines. Now I will see how the travel plans work out.

Date of experience: December 26, 2022
Candice J. ASAP Tickets Rep
over a year old

Greetings Philip,
Thank you so much for your awesome rating and kind words!

California
1 review
0 helpful votes
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I Give an Excellent Review
January 25, 2023

My attention Aloe attended to me politely and Professionally. I Highly recommend her for the Job moving forward; even higher Position. She represented the Business well.

Date of experience: December 26, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for taking the time to share your experience and we look forward to welcoming you back soon. It's our goal to deliver the highest quality of service to all of our customers. In consequence, we'd love to learn more about what prompted the low star rating.
Your review is assigned a special ID: 212251
You have the possibility to reach us anytime emailing this ID at [email protected]

Thank you in advance.

District of Columbia
1 review
0 helpful votes
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Excellent Service
December 26, 2022

I worked with Aero and he was very professional, friendly, and had an excellent grasp of all services offered by ASAP.

Date of experience: December 26, 2022
Candice J. ASAP Tickets Rep
over a year old

Aloha Angela,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Malta
1 review
0 helpful votes
Follow PRASHANTH N.
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Agent darshan
December 26, 2022

Agent darshan, Who helped a lot to book a ticket. He was as an amazing person. Good

Date of experience: December 26, 2022
Candice J. ASAP Tickets Rep
over a year old

Hi Prashanth,
We are incredibly grateful that you took the time out to leave us a 5-Star review. It is very much appreciated and we look forward to work with you again!

Texas
1 review
0 helpful votes
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We made a mistake adding a last name that wasn't in our passport. We have been trying to make this change by the agent that sold us the tickets and he said he is working on that for weeks. Our trip is getting close. Also we call to the hotel to ask for some details about transportation to the airport and the hotel told us we did not have reservations. Now we don't have hotel but we paid for it.!

Date of experience: December 25, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 212249
You have the possibility to reach us anytime emailing this ID at [email protected]

Thank you in advance.

North Carolina
1 review
0 helpful votes
Follow JECELYN Q.
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Highly recommended
December 25, 2022

The agent is amazing Mr.Rook very patience and respectful.

Date of experience: December 24, 2022
Candice J. ASAP Tickets Rep
over a year old

Hello Jecelyn,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Canada
1 review
0 helpful votes
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Great
December 24, 2022

Generally Great
But, some of you just transfer a client to a colleague without telling him/her what they do and why.
Communication to client is useful. And the client needs to be informed even if he/she knows you are trying to help him/her

Date of experience: December 24, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear David,
Thank you very much for sharing your review. We love hearing from our customers.

Malaysia
1 review
0 helpful votes
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Excellent
December 24, 2022

Thanks for the great standard service from the staffs in ticketing dept. Miss Lashonda and customer's service miss Tiara for their kind assistance is highly appreciated.

Date of experience: December 24, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Gaiksia,
Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community.

Canada
1 review
0 helpful votes
Follow SOFIA U.
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Iam very happy to have found this company.I will never use anyone else in the future.
Hugh was very kind and professional.Thanks for your help.
I will recommend asap to my friends and family..

Date of experience: December 24, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Sofia,
Thank you for being our customer and leaving us a wonderful 5-star review.

Connecticut
1 review
0 helpful votes
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Terrible and unprofessional
January 23, 2023

Terrible customer service with no follow through. I had a unique situation and ASAP did not provide professional alternative. I was hung up on multiple time by men in India and then told I was to wait for a call that never came regarding a full
Refund. United Airlines provided a full refund due to the fact they couldn't accommodate me and ASAPTICKETS states they haven't received the refund when I was on a three way call with both United Airlines who said they gave a full
Refund. The ASAPTICKETS representative stated she was going to take another $300…. For what. I refuse because my first ticket of 1515.00 was only refunded $825.00. I do not trust this company very shady practices.

Date of experience: December 24, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 211683
You have the possibility to reach us anytime emailing this ID at [email protected]

Thank you in advance.

Canada
1 review
0 helpful votes
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Worst customer service 30 calls and still no refund spoke to wolf, daybreak Mario kept transferring internally and was then hung up after is asked for a flight that was cancelled by airline twice

Date of experience: December 23, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 211681
You have the possibility to reach us anytime emailing this ID at [email protected]

Thank you in advance.

New York
1 review
0 helpful votes
Follow Cynthia C.
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Great service
December 24, 2022

Very good I really enjoyed the assistance they were patient and very pleasant

Date of experience: December 23, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Cynthia,
We really appreciate you sharing your review of our service. Thank you!

California
1 review
0 helpful votes
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Flight to Manila
December 24, 2022

Costumer Service is knowledgeable in solving the issue, I will highly recommend him to my family and friends.

Date of experience: December 23, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Penafrancia,
We’re so happy to have you as a customer. You’re welcome to come again anytime.

Texas
1 review
0 helpful votes
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Michigan a great sgent
December 23, 2022

Michigan assisted me in finding the best price for my flight. She is patient and accommodating. Pleasant and answered questions snd attentive to customer requests. Highly recommended!

Date of experience: December 23, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Herminia,

We’re grateful that you took the time to leave us a review. Thanks a lot!

Texas
1 review
0 helpful votes
Follow DIEGO U.
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Until now we dont have our itinerary. You were succesful to email me, how could be that my email is not accepted!

Date of experience: December 22, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 211679
You have the possibility to reach us anytime emailing this ID at [email protected]

Thank you in advance.

Ohio
1 review
0 helpful votes
Follow Muhamed N.
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Booking my trip to Freetown
December 23, 2022

Great!
My agent is very experienced, professional and very patient. I have no problem reaching out for future trips or referring them to family and friends.

Date of experience: December 22, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Muhamed,
Thanks for the review! We hope to serve you again in the future.

Canada
1 review
0 helpful votes
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Excellent service
December 22, 2022

Very articulate agent and diligently helpful. Worth experience to be with this agency. I definitely can recommend and share my experience to my family and friends without hesitation and worry.

Date of experience: December 22, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Carlyn,
Thank you for the good review! We’re here to serve you anytime.

Pennsylvania
1 review
0 helpful votes
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How amazing is it to talk with a real human for travel services? Bowie and Nate were so helpful in getting us a great flight itinerary at lower prices than we found through other online services or even at the airline's website itself. This is the second time I've used ASAP travel and I'll be using them again on a regular basis since they do all the work and find us great deals. Thanks, again, folks!

Date of experience: December 22, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Steven,
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.