Art.comReviews 175

I spent a ridiculously long chat session with art.com, in what should have been a basic answer to a question I had, trying to find out if they can produce or offer any art using the giclee printing process. The chat agent Kurt was extremely evasive and refused to answer my question about giclee or not. I eventually gave up. It caused me to look online and do a bit more research on them, and I see many negative reviews. This has definitely scared me off and I will not be ordering anything from them.

Found my purchases to be good ones but, and this is consistent throughout all the purchases, their shipping is horrific. Absolutely horrific! I now purchase from other sites that give consistent two-day delivery.

First I received a gift certificate for my birthday to buy a piece of art for my house. I am having a house warming party and was able to purchase a piece for my entranceway, so I thought... it took me almost two hours of my time to place the order. There was a glitch in their site and so I had to go through the "chat" to speak to an employee to have them place it for me. Cool, done! It will be here by the party.
NOPE... it finally comes and it's the wrong thing! So I call customer service over 30 minutes on the phone so far. The correct piece I wanted is no longer in stock so there is nothing they can do for me. They were rude, unapologetic, and had no resolution to fix the problem. What a POORLY RAN business. Now I am left with a piece of art I didn't want and a gift card I refuse to use! $#*!kkkk this place. & the people who run it.

I ordered and paid for non glare glass for my print. It came with acrylic not sure what grade. Quality of print is not that of the giclee process.
Lastly the package came with bugs in it. I found two of them hopefully there are not more in my home.
I read other horrible reviews AFTER I placed my art.com order but. The print I bought is hard to find and I was holding hope that reviews were wrong.
It is hung in my house. Not worth the trouble to try to return. But WON'T USE THIS SITE AGAIN.

In April, I ordered 3 complimentary prints with non glare glass. One print came, with 2 being backordered. When the other two finally came, they did not have non glare glass. Art.com said they would resend the two framed incorrectly. A week later they email and say they can no longer get the prints and therefore can not fulfill the order. So I had to return the one that was framed correctly.

Now, I have order three different complimentary prints. Received one, and the other two are backordered. Yesterday was told the backordered would ship on 6/4 or 6/5. Today I am being told they won't ship until 6/13. Who wants to take a bet they will come in wrong?

This company needs to stop selling what they cannot deliver!

I ordered a piece of art on April 17 and paid the shipping to get it to me in a week as I was moving out of state. I did not receive any notification that the piece broke and would need to be reshipped delaying when I would receive it. When I called, they said it would ship immediately and still make my deadline... it didn't. I moved and called again and her only solution was to cancel my order and re-order it at full cost (I had previously used a coupon). After5 6 weeks and nearly 10 attempts at trying to resolve the issue with the same answer being, "it will ship in 24 hours", it never shipped. When asked for a full refund on June 1, Martin said that was not possible... I asked to speak to a supervisor and finally got a brief email stating they would refund me in 5-7 business days... no apology, nothing!

I would suggest other companies such as minted, desenio, etc. This was the worst experience I've encountered with any company.

This site sucks and you should be able to give zero stars! They don't offer international sales AT ALL.

I even tried a US Address service but they've only got drop downs for state and zip code to enter your billing address.

My friend has a family member in New York York has spent the past couple days trying to place the order and keeps getting "Unable to verify billing address...".

I called the customer service when I was attempting to place an order and they were basically like "yeah we can't place your order either.", and basically in SSI many words said "sucks to be you". Barely said goodbye to me when the call ended too.

I was trying to order 14 prints! You don't want my money i guess! It looks like based on the awful reviews I was in for more trouble if I had been able to order them.

Ordered a print on canvas after searching forever. The colors are COMPLETELY wrong, it looks like an abstract painting, NOT a high quality photo, and the color scheme in the photo on the site is literally unrecognizable in real life.

Also, I paid for expedited shipping and it showed up 10 days later after being rescheduled at the last moment while the package was en route.

Had 3 other prints to add to the collection for this very special gift and aside from being terribly embarrassed at what actually showed up as the present to my person, cannot complete the series with such horrible quality and faulty delivery. Never again.

Ordered 3 canvas prints of photos. One was delivered. Had to contact customer service to find out the other two photos cannot be printed and then request a refund. They are not proactive in notifying customers of these issues and seem that they would rather hold your money instead of being forthright. I've used them several times before with no issues. I will not be back.

I purchased a $262 framed artwork which arrived badly damaged in two corners. I contacted Art.com and asked for a new frame to be sent or the cost of a new frame to be reimbursed. On 9 January 2019 I was advised that a full refund was processed and I would receive it in 5 - 10 business days. Today, 47 business days later no refund. Art.com then advises as of 20 December 2018 they no longer process international refunds. I am told one thing then another and I feel defrauded. If you are in Australia do not buy from them. I only did as they had a special print. I have been ripped off. These are the two responses from art.com

On the 9 January 2018 - I received this

Dear Chris,

I am sorry that you are not completely satisfied with your purchase. You do not need to return item and you may keep or donate it as you see fit. I have processed full refund for your order and it will be credited to your PayPal account in 7-10 business days. If there is anything else I can do to assist you, please let me know.

Regards,
Tamera

Today's lie.

Thank you for getting back to us and our International business closed on December 20,2018. As of January 20,2019, we are no longer able to replace product and/or refund International orders. We are going through a transition in our business right now and unfortunately we cannot control the timing of this transition. We are very sorry about any impact to you and we thank you for having been a customer of us.

Regards,
David
Customer Service Representative

I ordered the famous picture of the dogs playing poker with a "nice frame" for around $100 and a terrible print arrived that looks like it came out of an old Xerox machine and the matte borders inside the frame were completely lopsided to one side. I complained and they offered to replace it with a new one and to just "keep the bad one or give it away" since it's obviously worthless. The new one they shipped was also lopsided but not quite as bad. A TOTAL ripoff IMO. Would NEVER order from them again.

Avoid the aggravation and don't order canvases from this company. They replaced the damaged originals 3 times and each replacement arrived with the same damages. They just don't know how to stretch and mount canvases properly. I asked for them to just ship me the canvases so I could have them mounted on my end and they told me it was impossible. It's not impossible -- they just won't go out of their way to make the situation right. A total waste of time and effort. I don't know how this company stays in business!