Art.comReviews 175

I've ordered 4 or 5 times and probably $2000 worth of framed prints over the years. They do have great selection and options for frames, which is the only reason why I keep trying. My first 2 orders were large, bulky framed b&w prints. I think 5 items on total. Every one of them were smashed on delivery. It took 3 re-makes and re-deliveries to get them to me without damage. Last year when I bought my new house, I ordered a large framed print to go over the fireplace and a couple of smaller prints. The large print, the hanging wire was screwed right at the edge of the frame and it ripped out as soon as I hung it. Last week, I bought another 2 prints. Both with glass. One was delivered with glass, the other with acrylic. The online chat with George, confirmed that I ordered glass. He kept referring to "acrylic glass" when it's not the same. Ended up, after an hour of chat and his attempts to confuse me - just ended up demanding to return them both. They finally refunded both items. I'd love to get what I pay for but art.com just gets it wrong, every - single - time. It's my last order with them. So much for supporting American businesses.

I ordered two posters and paid the expedited two day delivery for $15. When three days passed with no delivery I called Customer Service. I was told the product had to be prepared and delivery would be two days after that. Looking at the website, it says very clearly that processing time is 5-7 days and expedited delivery is 2-3 days after shipment. The reality was preparation time of 8 days and an estimated shipping delivery date of 9 days. I like their art, but very irritated by this deception.

Ordered a print on Monday, selected and paid for 2-day shipping, was quoted that delivery would be Friday. Makes sense since it may take a day or two to process. We were unable to track the package so had to call in to find out what was happening on Friday. They blamed the vendor without accepting responsibility on their end. They did not send any email to show delay, and when we requested an overnight delivery, they said they couldn't do that because they just now sent the item so it would arrive until Tuesday, precisely 8 days after ordering. Again, without getting any email notification. We cancelled the order because we needed the print right away to have it framed by Father's Day. Very disappointed.

I waited weeks for a piece I ordered. Finally they tell me it's back ordered. I cancelled. Ordered another piece, same thing. After 6 weeks I still have only 1 of 5 ordered and it's garbage! I was shocked when I opened it. The piece repeats at an interval that they left a portion of the next print on my edging, that overlaps the canvas. The hanger was one you could buy at Walmart and it was put on crooked. This place, along with their affiliate ALL POSTERS, should be run out of business. It's all crap!

I ordered 4 Prints on May 7th with an estimated delivery of May 14th. On May 16th I received an update saying that my order was delayed with no estimated delivery date. I contacted three people in customer service and not one of them could tell me if the delay would be days, weeks or months. I asked if they were still printing at all and they said yes, but my order had not yet been printed. Today I contacted them again and they said they were printed, but they had no estimated ship date. I understand that these are difficult times, but every other company I order from hasn't had issues. I cannot believe they can't even estimate a ship date.

I ordered a canvas print that arrived with a large black splotch on a girl's pale face. I'd like to know if the prints are reviewed at all because the black splotch is quite noticeable. After reading awful reviews of refunds, I decided to fix the print myself. Luckily, I was successful or, I started to care less. In any case, I will never use this company again. The obvious mistake was easy to spot before the ink dried. This company is either careless or is employed with small children who have poor vision. Don't risk it.

I ordered one item on April 14 that they ORIGINALLY told me would arrive on April 20th but got no item. I called the next day and even wrote them on the live chat! The person on the phone and live chat said my item would be shipped that same exact day and I should receive a email with my tracking number! It is now the 22nd and no email! I wrote the live chat again and now they are saying my package won't be shipped until the 25th which it absolutely ridiculous. Now no one wants to respond to me in regards to my refund. I will never shop here again

What a horrible experience. Someone ordered something in their name using my address. I contacted them in order to find out if the customer used any of my credit cards, etc. I didn't ask for specific information on what form of payment other than try to find out if it was in fact in the customers or my name. They told me I had to try to find the information on my own and if I had an issue to file a fraud claim with my financial institution. I understand they can't give me all the information due to privacy issues, but seriously, you are so anti customer and so pro fraud that you wouldn't even assist in any way? It's a shame that they would treat potential fraudsters better than anyone else.

I ordered two large items one of them received was totally the wrong item, I returned it as instructed in pkg rcvd. Then emailed CS just as a backup, they advised to take a photo of the wrong item send it to them and then "donate" the wrong item as I see fit and they would refund the purchase. I advised I had already returned the item and was then advised I would not get a refund until wrong item was received. After two more emails, and more than 8 weeks... STILL NO REFUND! I will not do business with Art.com ever again. - 2 stars is my review.

I ordered a framed, 30" x 40" canvas piece from Art.com early in Jan '21. My order arrived 12 days later. It was packaged well and easy to install with the included the hardware. It looks very nice on our bedroom wall (see photo). It also has a nice frame.