ArchitecturalDepotReviews 6,715

What a disappointing and aggravating experience! I wish I could give zero stars! I ordered a ceiling medallion on April 21 for a renovation project and after check out, the status indicated it would ship between May 1 - 5. I checked it frequently, because I had hired contractors with firm dates for the renovation. May 5th came and went. The item status never updated that it has shipped so I wrote to Customer Service. They said the item was expected to ship out on 5/15. I rearranged with my crew to delay the final touches on the renovation. May 15th came and went. No change. I AGAIN wrote to Customer Service, after trying to THREE hours to get someone on chat. They finally replied and said the item would ship out on May 22. Well, it didn't. My crew could not wait any longer. They had other projects lined up, so I went to Home Depot and bought some other ceiling medallion to finish the job, and wrote to Customer Service on May 23 to cancel my order. Their autoreply always states that it would take 1 business day for a reply. Nothing. For DAYS. I FINALLY got someone on chat on 5/27 who told me they would confirm with the manufacturer to cancel my order and that I should see a refund in 2-3 business days. Well, guess what. I got an email reply to my INITIAL inquiry about cancelling the order on 5/29! A week after I had requested to cancel my order. They told me the manufacturer had already shipped out the item and it was too late to get a refund. I got this item on June 2! 42 days after I ordered it! This is the worst customer service I have experienced! I've been patient. I delayed my crew TWICE! I have been diligent on communication, and they don't have the audacity to recognize the problem is not mine as the customer, but theirs. Disappointing to say the least. I WILL NEVER order from these people again and I do a LOT of home renovation work. I work with designers and contractors and I will advise them to NEVER work with Architectural Depot.