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ArchitecturalDepot

4.6

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ArchitecturalDepot Reviews Summary

ArchitecturalDepot has a rating of 4.6 stars from 6,715 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ArchitecturalDepot most frequently mention and good quality. ArchitecturalDepot ranks 1st among Do It Yourself sites.

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Shannon S.
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First time using your site!
June 9, 2020

First time using your site! Very efficient!

Date of experience: June 9, 2020
jon g.
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The size of this product was listed as 9-1/2" x 17". That is why I purchased it. When it arrived, it was only 8" x 17". That was a very important reason for selecting it, I needed a plaque that was at least 9" tall.

Date of experience: June 8, 2020
darrill a.
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They sent wrong product to my home and then When I asked them to ship the correct product to jobsite directly they sent it to my home. Caused a headache as I was out of town at jobsite

Date of experience: June 7, 2020
Suzanne M.
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Great website and easy to navigate
June 7, 2020

Great website and easy to navigate. Please make sure that the description of each style of shutter includes what kind of hardware is required to install them. I had to call to find out.

Date of experience: June 7, 2020
Theresa R.
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Easy process
June 6, 2020

Easy process

Date of experience: June 6, 2020
GLADYS S.
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Easy to navigate through website
June 6, 2020

Easy to navigate through website

Date of experience: June 6, 2020
Stephen G.
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Great proces!
June 3, 2020

Great proces! Thank you

Date of experience: June 3, 2020
Texas
1 review
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What a disappointing and aggravating experience! I wish I could give zero stars! I ordered a ceiling medallion on April 21 for a renovation project and after check out, the status indicated it would ship between May 1 - 5. I checked it frequently, because I had hired contractors with firm dates for the renovation. May 5th came and went. The item status never updated that it has shipped so I wrote to Customer Service. They said the item was expected to ship out on 5/15. I rearranged with my crew to delay the final touches on the renovation. May 15th came and went. No change. I AGAIN wrote to Customer Service, after trying to THREE hours to get someone on chat. They finally replied and said the item would ship out on May 22. Well, it didn't. My crew could not wait any longer. They had other projects lined up, so I went to Home Depot and bought some other ceiling medallion to finish the job, and wrote to Customer Service on May 23 to cancel my order. Their autoreply always states that it would take 1 business day for a reply. Nothing. For DAYS. I FINALLY got someone on chat on 5/27 who told me they would confirm with the manufacturer to cancel my order and that I should see a refund in 2-3 business days. Well, guess what. I got an email reply to my INITIAL inquiry about cancelling the order on 5/29! A week after I had requested to cancel my order. They told me the manufacturer had already shipped out the item and it was too late to get a refund. I got this item on June 2! 42 days after I ordered it! This is the worst customer service I have experienced! I've been patient. I delayed my crew TWICE! I have been diligent on communication, and they don't have the audacity to recognize the problem is not mine as the customer, but theirs. Disappointing to say the least. I WILL NEVER order from these people again and I do a LOT of home renovation work. I work with designers and contractors and I will advise them to NEVER work with Architectural Depot.

Date of experience: June 3, 2020
Rachel G.
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Great quality
June 3, 2020

Great quality. Great price. Fast shipping.

Date of experience: June 2, 2020
Christi C.
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Found what I was looking for while other stores where out.

Date of experience: June 2, 2020
Debbie P.
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Very easy
May 31, 2020

Very easy

Date of experience: May 31, 2020
Chris H.
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Great site with great products
May 30, 2020

Great site with great products

Date of experience: May 30, 2020
Herbert W.
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Product quality is excellent
May 29, 2020

Product quality is excellent

Date of experience: May 29, 2020
Carole S.
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Good selection and easy to navigate the website.

Date of experience: May 29, 2020
Michael B.
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Great product selection options
May 28, 2020

Great product selection options.

Date of experience: May 28, 2020
kerrianne p.
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Great
May 28, 2020

Great. Hoping shipping will be faster than stated

Date of experience: May 28, 2020
Michael G.
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None
May 28, 2020

None

Date of experience: May 27, 2020
yvonne m.
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Order (2) medallions and I was surprised for the price, I thought they would have been wood but they were plastic. I was happy with the products but the pricing was high for plastic.

Date of experience: May 27, 2020
Colin W.
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Good product happy with purchase
May 27, 2020

Good product happy with purchase

Date of experience: May 26, 2020
Karl H.
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Got what we paid for
May 26, 2020

Got what we paid for. Have to see how the mantel looks stained.

Date of experience: May 26, 2020

From the business

Architectural Depot is the leader in beautiful home improvement products. Choose from a variety of interior and exterior products like vinyl shutters, cupolas, metal brackets, wood corbels, crown moulding, ceiling medallions, decorative millwork, and m...


architecturaldepot.com
Founded in 2001
Brea, CA, United States