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Arangrant Reviews Summary
Arangrant has established a strong reputation for providing reliable travel services, particularly in securing competitive flight deals and business class fares. Customers frequently commend the professionalism, responsiveness, and dedication of the agents, highlighting their ability to understand client needs and offer tailored solutions. However, some concerns have been noted regarding communication delays and occasional issues with payment processing or reservation modifications. Overall, the feedback reflects a positive sentiment towards the company, with many customers expressing a willingness to return for future travel needs, suggesting a solid foundation for continued customer loyalty.
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The best experience ever, great flight crew, decent food and beverage comfortable seats
Very helpful and efficient with booking business class. The agency even refunded the difference when I notified them about the price drop in the 24hrs after my purchase.
Dear Vadim C.,
Thank you for your kind words and generous 5-star review! We're delighted to hear that our team was helpful and efficient in securing your business class booking.
We're especially glad that we could swiftly address the price drop and refund the difference to ensure your satisfaction. Your trust means a lot to us, and we look forward to assisting you with future bookings!
Sincerely Yours,
ARANGRANT Team
I found a great business class fare here and everything worked out very well. No issues at all. I plan to purchase more flights with Arangrant.
Dear Dean G.,
Thank you for your fantastic review! We're thrilled to hear that you found a great business class fare and that everything went smoothly without any issues.
Your trust and support mean a lot to us, and we're excited to assist you with more bookings in the future. Safe travels!
Sincerely Yours,
ARANGRANT Team
Ready and reliable service! Would definitely use again.
Dear Anna L.,
Thank you for your wonderful review! We're delighted to hear that you found our service ready and reliable. Your satisfaction is our priority, and it's always great to know that we're meeting expectations.
We truly appreciate your kind words and look forward to assisting you again in the future!
Sincerely Yours,
ARANGRANT Team
I work with one of the representatives of Arangrant, Sarah, tell her what I need, the parameters and if I can move dates/times and then she goes to work for me. Happy customer.
Dear Rodney M.,
Thank you for sharing your wonderful experience! We're delighted to hear that Sarah was able to efficiently assist you by understanding your needs and handling all the details.
Your satisfaction is our top priority, and it makes us so happy to have you as a valued customer. We look forward to working with you again!
Sincerely Yours,
ARANGRANT Team
We could not be more pleased with Arangrant. The business class fares for the flights Arangrant has booked for us have been substantially lower than those we found on Google Flights, Expedia and other online apps. When airlines change schedulers, Arangrant always notifies us well before the airline does and on at least one occasion has offered the opportunity to cancel for a full refund, even though the schedule change was not dramatic. We now work exclusively with Patricia U and she always accommodates our requests for particular scheduling.
Dear Philip P.,
Thank you so much for your fantastic review! We're absolutely delighted to hear that Arangrant has consistently exceeded your expectations with competitive business class fares and proactive communication regarding schedule changes.
It’s wonderful to know that you value the personalized service and dedication of our agent in accommodating your scheduling preferences.
Your trust and exclusive partnership mean the world to us, and we look forward to assisting with your future travel plans!
Sincerely Yours,
ARANGRANT Team
Enrique was easy to work with and well informed. He found me the best deal.
Dear Robert D.,
Thank you for your fantastic review! We're so pleased to hear that Enrique made your experience effortless with their knowledge and efficiency in finding the best deal for you.
Your satisfaction is important to us, and we look forward to assisting you again in the future!
Sincerely Yours,
ARANGRANT Team
Customer service agents are very understandable of the issues
Dear Abdelkabir t.,
Thank you for your kind review! We're glad to hear that our customer service agents were understanding and attentive to your concerns.
Providing compassionate and effective support is our priority, and we’re thrilled to know we’ve met your expectations. We look forward to assisting you again!
Sincerely Yours,
ARANGRANT Team
A spur of the moment trip to London from San Francisco and then back to Phoenix, AZ caused this old traveler much angst! I hadn't traveled by air since the pandemic and my passport needed to be renewed and the new UK ETA purchased. I accomplished it all with the help of Renne. I will definitely use Renne and ARANGRANT again. Our travels went smoothly from beginning to end. Thank you and apologies to Renne for taking so long to respond.
Dear Dulce t.,
Thank you for your thoughtful 5-star review! We're so glad we could assist you with your last-minute trip to London and ease the anxiety of traveling after such a long break.
It's wonderful to hear that Renne was able to guide you through the process. We truly appreciate your trust in us and look forward to helping you plan more seamless journeys in the future.
Wishing you many more exciting adventures ahead!
Sincerely Yours,
ARANGRANT Team
Tyke took his time to find exactly the connections I asked for at a reasonable price.
Dear Deanna P.,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that Tyke took the time to find exactly the connections you were looking for at a reasonable price.
Providing personalized and attentive service is what we strive for, and it’s incredibly rewarding to know we met your expectations.
We truly appreciate your trust in us and look forward to helping you with your future travel plans!
Sincerely Yours,
ARANGRANT Team
You have not provided the lowest price available for me who have purchased multiple businesses class tickets from your firm previously
The travel agent was curious and experienced! He provided a detailed explanation and did everything that we asked for!
Thank you
Rob
Our representative Cody was very, very good. Informative, helpful and most importantly was consistently responsive. He worked hard to get us what we needed.
Dear David S.,
Thank you for your fantastic 5-star review! We're delighted to hear about your positive experience with Cody. It’s amazing to know that they were not only informative and helpful but also consistently responsive throughout the process.
We’re proud to have a team that truly goes the extra mile to meet our customers' needs, and your kind words motivate us to keep delivering exceptional service.
We look forward to assisting you again in the future!
Sincerely Yours,
ARANGRANT Team
Friendly service and excellent communication throughout booking process. Super helpful in booking the trip.
Dear Amelia C.,
Thank you so much for your kind words and glowing 5-star review! We're thrilled to hear that you found our service friendly and communication excellent throughout the booking process.
Our team always strives to go above and beyond to make every trip-planning experience smooth and hassle-free.
It means a lot to us that we could be helpful in organizing your trip, and we look forward to assisting you again in the future! Have a wonderful journey ahead!
Sincerely Yours,
ARANGRANT Team
Arangrant was able to get me a superior deal than I could get going direct. Arangrant has different services - where they provide complete quoted fares on a detailed itinerary, they are a good value. It is a challenge to work with them by submitting a quote request based on an online or email advertisement.
Updated response 01 April 2025
Dear Stephen L.,
Thank you for your kind words and for taking the time to share your experience! We're delighted to hear that we were able to secure a superior deal for you compared to going direct, and that you find value in the detailed itineraries and quoted fares provided by our services.
We truly appreciate your feedback regarding the challenge of submitting quote requests based on online or email advertisements. This insight helps us identify areas for improvement, and we’ll work to ensure smoother interactions for our valued customers like yourself.
Thank you again for choosing Arangrant, and we look forward to serving you in the future!
Sincerely Yours,
ARANGRANT Team
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Initial response on 01 April 2025
Dear Stephen L.,
Thank you for sharing your feedback and bringing this to our attention. We truly value your input and take your concerns seriously.
Please allow us some time to thoroughly investigate the matter. We will review the situation carefully and get back to you with a response as soon as possible.
Thank you for your patience and understanding.
Sincerely Yours,
ARANGRANT Team
Have used AranGrant service for our travel booking needs over last five years. Have been very pleased and satisfied. Prompt and courteous customer service and resolving issues as quickly as possible. Will highly recommend to others
Dear Sanjay B.,
Thank you for your fantastic 5-star review and for trusting us with your travel needs over the past five years! We're thrilled to hear that our prompt and courteous customer service has consistently met your expectations.
Resolving issues quickly and ensuring your satisfaction is always our priority. Your kind recommendation means so much to us, and we look forward to continuing to provide excellent service for your future bookings!
Sincerely Yours,
ARANGRANT Team
Very low response without solving the core problem
Updated on Apr 23,2025
Dear Valued Customer,
Thank you for sharing your feedback regarding your recent experience. We truly value your input and appreciate the opportunity to address your concerns.
Upon reviewing the situation, we confirmed that the charges for your attempted booking were made in EGP, not USD. While we made every effort to adjust the currency as per your request, unfortunately, our system did not permit this modification. We regret that we were unable to resolve the issue to your satisfaction, and we understand how this impacted your booking process.
Please be assured that it is always our intention to assist our passengers to the best of our ability, within the limitations of our system. While we may not have been able to provide the resolution you were hoping for this time, we want you to know that we took action and tried our utmost to address your concerns. Your feedback is invaluable, and we are using this experience as an opportunity to improve our service to better assist our passengers in the future.
Thank you for allowing us to serve you, and we hope to have the opportunity to assist you again soon.
Sincerely Yours,
ARANGRANT Team
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Initial response on Apr 01,2025
Dear Valued Customer,
Thank you for sharing your feedback, and we’re sorry to hear about your experience. Your concern is very important to us, and we will conduct a thorough review to address the issue. Rest assured, we will get back to you as soon as possible.
Thank you for bringing this to our attention.
Sincerely Yours,
ARANGRANT Team
It was the first time I was booking flight tickets through Arangrant and I will use their services again.
Prices were very competitive (2k less than via BA) and my flights were impacted by the LHR shutdown in March 2025.
First, I called BA to try to find a solution (worst customer service offer) and they offered a new flight with 4 layovers…
I called Arangrant and in 10 minutes they confirmed that they can refund the whole journey. 4 days later my money was back on my bank account.
Thanks again for this amazing customer service
Dear Anthony B.,
Thank you for your amazing 5-star review! We're so glad to hear that your first experience booking with Arangrant was such a positive one.
It's wonderful to know you appreciated our competitive prices and swift resolution during the challenges caused by the LHR shutdown. We're especially pleased that our team could provide a stress-free refund process and deliver the level of service you deserved.
Your kind feedback means the world to us, and we look forward to assisting you with your travel needs again in the future!
Sincerely Yours,
ARANGRANT Team
Write from the beginning, my service provider was attentive and dealt with all my needs and even when I made a mistake in the booking he was happy to go back in and fix it to meet all my requirements. This is the best provider of business class airline service that I've experienced.
Dear Charles B.,
Thank you so much for your incredible 5-star review! We're thrilled to hear about your exceptional experience with our service provider.
Their attentiveness and dedication to meeting your needs, even when adjustments were required, truly reflect our commitment to providing top-tier service. Your kind words and recognition as the best provider of business class airline service mean the world to us.
We're honored to have earned your trust and look forward to assisting you with future travel plans!
Sincerely Yours,
ARANGRANT Team
Very helpful with questions. Easy to use. Personable
Dear Valued Customer,
Thank you for your wonderful 5-star review! We're so glad to hear that you found our service helpful, easy to use, and personable.
Providing a seamless and friendly experience is always our goal, and your kind words mean so much to us.
We truly appreciate your feedback and look forward to assisting you again!
Sincerely Yours,
ARANGRANT Team
From the business
Business Class Journeys, Hassle-Free
AranGrant is a specialized team of travel agents with experience and knowledge to handle complex air travel operations. Our professionals, from different areas and backgrounds, are qualified to assist with different types of flight booking and travel arrangements, such as corporate and group travel, supreme vacation journeys, and flights with highest level of comfort, even when it comes to multiple destinations/airlines or complex itineraries.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer,
Thank you for your wonderful 5-star review! We're thrilled to hear that you had the best experience ever and enjoyed the flight crew, the food and beverages, and the comfortable seats.
Your satisfaction means the world to us, and we look forward to providing you with more amazing travel experiences in the future!
Sincerely Yours,
ARANGRANT Team