On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Arangrant Reviews Summary
Arangrant has established a strong reputation for providing reliable travel services, particularly in securing competitive flight deals and business class fares. Customers frequently commend the professionalism, responsiveness, and dedication of the agents, highlighting their ability to understand client needs and offer tailored solutions. However, some concerns have been noted regarding communication delays and occasional issues with payment processing or reservation modifications. Overall, the feedback reflects a positive sentiment towards the company, with many customers expressing a willingness to return for future travel needs, suggesting a solid foundation for continued customer loyalty.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was generally happy with the service, and planning to use you again for my next trip. Your strength: specific about the trip choices and deliver exactly as you promised. Concern- limit the choices to very few at around the target amount, giving me a feeling that you work only around the targeted amount, not necessarily the best deal available
I found the service mediocre. I am not sure I got the best price or route. I did not like SwissAir which is what I was offered by Arangrant. Maybe Blake could have worked a little harder to find me business class for all flights. You do not get lounge privileges if your second flight is business. Only if your first flight is business class. Paying a business fare and then having to upgrade to a single seat for almost $200 each way makes no sense to me.
Updated on May 27,2025
Dear Merle C.,
We are glad that you've taken the time to share your thoughts on May 02,2025.
We appreciate receiving feedback at all times, good or bad. We consider that feedback is a valuable form of communication, even if passive. Through this, we learn of issues our customers encounter and the way they feel about a situation.
Therefore, we will use this opportunity to review and adjust our processes to ensure a flawless customer experience.
We'd love to help your case however, considering the fact that you didn't return our attempts of communication, we are limited in the possibility to further address your concern.
Please know that we remain available to assist you shall you decide to reach out to us.
Sincerely Yours,
ARANGRANT Team
===================================================
Initial response on May 02,2025
Dear Merle C.,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced. Please be assured that we take your concerns seriously.
We have forwarded your feedback to our relevant team for further review, and we are currently looking into the matter. We will provide you with an update as soon as we have more information.
Your patience and understanding in this regard are greatly appreciated.
Sincerely Yours,
ARANGRANT Team
I bought ticket after few attempts and that too from online chat.
Did make few phone calls and always the price was about 200$ to 250$ PP higher than advertised price.
I met one reasonable agent and got my tickets without any hassle.
Appreciate my salesperson. My last purchase I could buy my ticket online without any help from a agent.
Dear Valued Customer,
Thank you for sharing your experience! We're glad to hear that you were able to secure your tickets smoothly and that one of our agents was able to assist you effectively.
We appreciate your patience and your kind words about your salesperson. It’s great to know that your last purchase was seamless and that you could complete it online hassle-free.
Your feedback is valuable to us, and we look forward to serving you again in the future!
Sincerely Yours,
ARANGRANT Team
I booked 2 Turkish Airlines Business class tickets from SFO to Amsterdam with Arangrant and saved over over $1,000 per person. I was happy with the experience and the savings and would purchase tickets with them again. After getting my confirmation invoice I noticed that they had both of our birthdays listed incorrectly but was able to contact them and get them corrected.
Dear Susan B.,
Thank you for your fantastic 5-star review! We're thrilled to hear that you enjoyed great savings on your Turkish Airlines Business Class tickets and had a smooth booking experience with us.
We appreciate your patience in getting the date of birth corrected and are glad our team could quickly resolve it for you. Your trust means a lot, and we look forward to helping you with future travel plans!
Sincerely Yours,
ARANGRANT Team
It took over 5 calls to aran grant and over 5 hours of my life to get absolutely nothing done. Instead- i paid over 2k in fees and had to continuously get told that i couldn't change a flight (EVEN THOUGH THE FLIGHT I WANTED TO CHANGE TO WAS CHEAPER!) This was the absolute worst experience of my flying career and i am a million miler on 2 large airlines. I will NOT be using aran grant again unless i'm given an absolutely large compensation- i would not recommend this terrible customer service to ANYONE. It took working DIRECTLY with the airline (british airways) for me to finally get my change done, without issue. But not after constant headache and price increases from aran grant and their absolutely horrible customer service experience.
Updated on May 16,2025
Dear Todd m.,
Thank you for your patience as we conducted a further review of your case.
After completing our investigation, we confirm that our service team assisted you in accordance with the fare rules set by the airline. As a travel agency, we are bound by the restrictions and policies imposed by the airline, and we must adhere to these guidelines in all cases.
We understand that the solution provided may not have met your expectations, and we sincerely appreciate your patience throughout the process. Your feedback is important to us, and we truly respect your decision.
Additionally, we acknowledge that our service team advised reaching out to the airline directly, and we’re glad to hear that you were able to proceed with an exchange through them.
Once again, we wanted to take a moment to express our sincere gratitude for choosing our services. Your input is invaluable to us, and we are always striving to improve our services.
Sincerely Yours,
ARANGRANT Team
===============================
Initial response on May 01,2025
Dear Todd m.,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced. Please be assured that we take your concerns seriously.
We have forwarded your feedback to our relevant team for further review, and we are currently looking into the matter. We will provide you with an update as soon as we have more information.
Your patience and understanding in this regard are greatly appreciated.
Sincerely Yours,
ARANGRANT Team
Sure makes booking my Flights to Europe much easier and CHEAPER... Thanks again... P. H...
When I travel next time... youre the Company Ill use...
Dear Valued Customer,
Thank you for your amazing 5-star review! We're thrilled to hear that booking your flights to Europe was smooth and affordable with us. Your kind words and continued trust mean so much!
We look forward to assisting you again on your next adventure. Safe travels!
Sincerely Yours,
ARANGRANT Team
I asked for a business class ticket to Barcelona. Arangrant provided me a MIXED ticket with coach between London & Barcelona! I didn't catch this until after the 24 hour DOT cancellation policy. When I confronted them, they wanted to charge me $350 plus the fare difference! Shady business practice. I coast me an extra $1000! I'll be a lot more selective with my booking company in the future
Updated on May 23,2025
Dear Harry S.,
Thank you for sharing your feedback. We sincerely regret any inconvenience you experienced and appreciate the opportunity to clarify the situation.
Upon review, we confirmed that the reservation was booked online directly by the customer. When our service team received a request from you for assistance in upgrading the LHR-BCN and BCN-LHR segments to business class, we acted swiftly to provide available options.
As outlined in the terms and conditions agreed upon at the time of booking, the processing fee for an exchange is USD $350. However, as a one-time courtesy and in recognition of your valued business, we lowered this fee to $50 plus the fare difference, which was agreed upon before proceeding with the exchange.
We have tried to contact you multiple times but have not received a response. Please know that we are always available if you decide to reach out to us again.
Sincerely Yours,
ARANGRANT team
======================================
Initial response on May 01,2025
Dear Harry S.,
Thank you for taking the time to share your feedback with us.
Please know that we take your concerns seriously and have shared them with the relevant team for review. We are currently looking into the matter and will get back to you with an update as soon as possible.
Thank you for your patience and for bringing this to our attention.
Sincerely Yours,
ARANGRANT Team
Not your typical flight ticket broker. Service rep called to notify I can reserve seats in business class for 25% of regular price charged by the airline.
Dear Valued Customer,
Thank you for your fantastic 5-star review! We're delighted to hear that our agent went the extra mile to notify you about an incredible business class deal.
Providing personalized service and ensuring our customers get the best value is what we strive for.
We truly appreciate your kind words and look forward to assisting you again with more great offers in the future
Sincerely Yours,
ARANGRANT Team
I purchased the wrong class of ticket after several iterations of offers from an Arangrant Agent and some bait and switch. (I purchased a mix of business class and economy) When I realized I had inadvertently purchased a basic economy ticket instead of economy plus for one of the families traveling in our group, I tried to change it so that the family could get advance seat assignments. More than a dozen phone calls, multiple reps, and many emails later, I was told I could call the Arangrant customer service number 24 hours before flight and they would confirm seats for the family (traveling internationally with a baby). I just called, now 24 hours before flight, and the rep told me they do not have access and can't help me with the seat selection. I would like to know why I repeatedly was told Arangrant would help resolve the issue caused by their agent's mistake. First they said I was purchasing tickets with seat assignments available (that is what I told the agent I needed to buy), then they promised to get the seats when I had trouble doing it online for the overseas portion of the trip to Japan, then they promised to get the seats 24 hours in advance. Today, they said they can't help, At every turn, the story changed, and I never received help. It would have been better to have been told the truth. I have now called All Nippon Airways and was told I must wait a few more hours -- until 24 hours before the second leg of the trip departs.
Updated on May 27,2025
Dear Valued Customer,
We are glad that you've taken the time to share your thoughts on April 12,2025.
We appreciate receiving feedback at all times, good or bad. We consider that feedback is a valuable form of communication, even if passive. Through this, we learn of issues our customers encounter and the way they feel about a situation.
Therefore, we will use this opportunity to review and adjust our processes to ensure a flawless customer experience.
We'd love to help your case however, considering the fact that you didn't return our attempts of communication, we are limited in the possibility to further address your concern.
Please know that we remain available to assist you shall you decide to reach out to us.
Sincerely Yours,
ARANGRANT Team
===================================================
Initial response on April 12,2025
Dear Valued Customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced. Please be assured that we take your concerns seriously.
We have forwarded your feedback to our relevant team for further review, and we are currently looking into the matter. We will provide you with an update as soon as we have more information.
Your patience and understanding in this regard are greatly appreciated.
Sincerely Yours,
ARANGRANT Team
I was shocked and disappointed that you charged $250 in addition to the airline fee of $300 for a total cost of $550 to cancel my QF air ticket AKL-MEL-DFW.
Updated on Apr 22,2025
Dear AMIN P.,
We are glad you've taken the time to share your thoughts on April 11,2025.
We value all feedback, whether positive or negative, as it provides important insights and serves as a meaningful form of communication, even if it’s indirect.
While we would be more than happy to assist with your case, we are currently limited in our ability to address your concern due to not receiving a response to our previous attempts to reach you. Please know that we are still here and ready to help should you choose to get back in touch with us.
Sincerely Yours,
ARANGRANT Team
--------------------------------------
Initial response on Apr 11,2025
Dear AMIN P.,
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused and truly value your input.
We want to assure you that we are reviewing the matter with our relevant team to address your concerns. We will get back to you with an update as soon as possible.
Once again, thank you for bringing this to our attention.
Sincerely Yours,
ARANGRANT Team
Excellent service to supply confirmation numbers for flights operated by other airlines than the code share providers.
Dear Valued Customer,
Thank you for your glowing 5-star review! We're so pleased to hear that our service met your needs and provided confirmation numbers for flights seamlessly, even with code share providers.
Your satisfaction is our priority, and your kind words inspire us to keep delivering excellence. We look forward to assisting you with more travel arrangements in the future!
Sincerely Yours,
ARANGRANT Team
Excellent website, highly recommend. Very professional service, will continue booking flights with them
Dear Flora N.,
Thank you for your fantastic review and recommendation! We're thrilled to hear you found our website excellent and our service professional.
Your continued trust in booking flights with us means the world, and we're excited to assist you with your future travel plans. Here's to many more seamless journeys ahead!
Sincerely Yours,
ARANGRANT Team
This is not my first booking with AranGrant, I am very happy.
Trevor is fantastic! He's always quick to respond and makes sure I'm getting the best price for my travels.
Dear Valued Customer,
Thank you for your incredible feedback! We're delighted to hear that Trevor has consistently delivered fantastic service, responding promptly and ensuring you get the best price for your travels. It’s wonderful to know we’ve earned your trust and satisfaction.
We look forward to continuing to assist you with your travel needs!
Sincerely Yours,
ARANGRANT Team
Arangrant made my travel bookings simple and I had NO issues or complications with my travels during my international travels.
Thankyou So Much!
I will not hesitate to use Arangrant in my future travel plans.
Dear Carl R.,
Thank you so much for your kind words and perfect 5-star review! We're thrilled to hear that your travel bookings were smooth and hassle-free, ensuring a seamless experience during your international travels.
Making your journey simple and stress-free is always our top priority. Your trust and support mean the world to us, and we can’t wait to assist you with your future travel plans. Thank you again for choosing Arangrant!
Sincerely Yours,
ARANGRANT Team
Purchased business class for transatlantic flight, only to find no lay-flat seats will be provided.
If you're selling "business class", you should indicate clearly when service will not match industry standards.
Updated on May 17,2025
Dear Valued Customer,
Thank you for sharing your concerns regarding your recent booking experience. We deeply value your feedback and understand your disappointment with the seating arrangements provided for your transatlantic flight.
We wanted to take a moment to clarify that your ticket was booked under Icelandair’s "Saga Premium" class, which is their branded Business Class offering. Within 24 hours of your booking, our sales agent, Hunter, reached out to inform you that Icelandair does not feature lie-flat seating. We appreciate your understanding and decision to proceed with the booking, given your preference to travel with your group.
We have made attempts to contact you but have not yet received a response. Once again, we wanted to take a moment to express our sincere gratitude for choosing our services.
Your input is invaluable to us, and we are always striving to improve our services.
Sincerely Yours,
ARANGRANT Team
=============================================
Initial response on April 05,2025
Dear Valued Customer,
Thank you for bringing your concerns to our attention. We deeply value your feedback, as it helps us improve and deliver better service to all our customers.
We sincerely apologize for any inconvenience you may have experienced. Rest assured, we are carefully reviewing the matter to understand the details and address your concerns promptly. We will provide you with an update at the earliest possible time.
Sincerely Yours,
ARANGRANT Team
The flight tickets purchased via Aran Grant were for a flight from Philadelphia to Tromso via Frankfurt and Oslo. The travel time was about 20 hrs total which was okay. Then a 3 day travel delay was added at the Oslo airport for which I got no compensation whatsoever. I had to pay for hotel and meals for 3 days in Oslo - unacceptable - will never use them again.
Updated on May 17,2025
Dear Rainer,
Thank you once again for bringing your concerns to our attention.
We wanted to provide you with an update regarding your compensation request. While we submitted a request to the airline, unfortunately, they have denied it. As much as we would like to advocate for a more favorable outcome, such decisions remain solely at the airline’s discretion.
We understand that a claim was already raised with LH and that Discover has presented an offer to you. We sincerely regret any difficulties and inconvenience this situation may have caused.
While we are unable to secure a different resolution, please know that we truly appreciate your patience and understanding.
Sincerely Yours,
ARANGRANT Team
===================================
Initial on April 05,2025
Dear Rainer S.,
Thank you for bringing your concerns to our attention. We deeply value your feedback, as it helps us improve and deliver better service to all our customers.
We sincerely apologize for any inconvenience you may have experienced. Rest assured, we are carefully reviewing the matter to understand the details and address your concerns promptly. We will provide you with an update at the earliest possible time.
Sincerely Yours,
ARANGRANT Team
We had a great deal of trouble getting the information correct. We had to correct items 3 or more times.
Updated response on May 01,2025
Dear Valued Customer,
Thank you for sharing your concerns with us.
We understand how important accuracy is when it comes to travel plans, and we are glad that our team was able to correct the date of birth for each passenger, allowing you to fully utilized your trip.
Once again, we truly appreciate you choosing our service, and we look forward to assisting you with your upcoming travels.
Sincerely Yours,
ARANGRANT Team
-------------------------------------------
Initial response on Apr 04,2025
Dear Valued Customer,
Thank you for sharing your review and bringing your concerns to our attention. We sincerely regret the experience you had and appreciate your taking the time to share your feedback with us.
Please rest assured that we are thoroughly reviewing the matter, and our team will get back to you with an update as soon as possible.
Thank you for your patience and understanding.
Sincerely Yours,
ARANGRANT Team
I couldn't make my flight I paid you guys I called him and told him he said he took care of it couple months later I go to call to use it there's no record of it you said you missed your flight then they called and tried to cover it up and didn't want me to report it and tried everything in the world and then ended up screwing me over I mean what a nightmare what a $#*!ing nightmare I will never use you and I bad mouths you to anybody who will listen you're a joke completely screwed me over completely
Updated response on May 24,2025
Dear Robert H.,
We are glad that you've taken the time to share your thoughts on April 4,2025.
We appreciate receiving feedback at all times, good or bad. We consider that feedback is a valuable form of communication, even if passive. Through this, we learn of issues our customers encounter and the way they feel about a situation.
Therefore, we will use this opportunity to review and adjust our processes to ensure a flawless customer experience.
We'd love to help your case; however, considering the fact that you didn't return our attempts of communication, we are limited in the possibility to further address your concern.
Please know that we remain available to assist you shall you decide to reach out to us.
Sincerely Yours,
ARANGRANT Team
==================================================
Initial response on April 08,2025
Dear Robert H.,
Thank you for taking the time to share your feedback with us. We sincerely regret the experience you encountered and want to assure you that we take your concerns seriously.
We are currently reviewing the matter and coordinating with the relevant teams to gain a better understanding and determine how we can assist you effectively. We will provide you with an update as soon as we have further information.
We greatly appreciate your patience and understanding during this process.
Sincerely Yours,
ARANGRANT Team
My flights between LAX and NZ and Australia were fine. I did not want the extra leg to Vancouver which Arangrant told me was optional. I asked for it to be removed but they would not remove it or refund my purchase. I will not book in the future if an extra leg is added.
Dear John J.,
Thank you for your review and for sharing your feedback with us. We're pleased to hear that your flights between LAX, NZ, and Australia went smoothly.
However, we regret to learn about your dissatisfaction with the additional leg to Vancouver. We sincerely apologize for any misunderstanding regarding its removal or refund.
Your feedback is valuable, and we will take it into consideration to improve our processes and communication to prevent similar situations in the future.
We hope to have the opportunity to provide you with a better experience should you consider booking with us again.
Sincerely Yours,
ARANGRANT Team
The best experience ever, great flight crew, decent food and beverage comfortable seats
Dear Valued Customer,
Thank you for your wonderful 5-star review! We're thrilled to hear that you had the best experience ever and enjoyed the flight crew, the food and beverages, and the comfortable seats.
Your satisfaction means the world to us, and we look forward to providing you with more amazing travel experiences in the future!
Sincerely Yours,
ARANGRANT Team
From the business
Business Class Journeys, Hassle-Free
AranGrant is a specialized team of travel agents with experience and knowledge to handle complex air travel operations. Our professionals, from different areas and backgrounds, are qualified to assist with different types of flight booking and travel arrangements, such as corporate and group travel, supreme vacation journeys, and flights with highest level of comfort, even when it comes to multiple destinations/airlines or complex itineraries.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Travel Agency Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Dear John T.,
Thank you for your thoughtful review! We're glad to hear that you were generally happy with our service and that you're planning to book with us again. Providing precise trip options and delivering on our promises is something we take pride in.
We truly appreciate your feedback regarding the range of choices offered—we’re always looking for ways to improve. Your insights help us refine our approach, and we’ll certainly take this into account for future bookings.
Looking forward to assisting you again!
Sincerely Yours,
ARANGRANT Team