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Arangrant Reviews Summary
Arangrant has established a strong reputation for providing reliable travel services, particularly in securing competitive flight deals and business class fares. Customers frequently commend the professionalism, responsiveness, and dedication of the agents, highlighting their ability to understand client needs and offer tailored solutions. However, some concerns have been noted regarding communication delays and occasional issues with payment processing or reservation modifications. Overall, the feedback reflects a positive sentiment towards the company, with many customers expressing a willingness to return for future travel needs, suggesting a solid foundation for continued customer loyalty.
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Excellent customer service. Very responsive and helpful staff.
Because it was my first time to buy a ticket with Arangrant, I felt a little insecure, so I had many questions in my mind. Before buying the ticket, they answered all my questions very patiently. After buying the ticket, I immediately went to the airline website. I was looking for my ticket, but couldn't find it online due to a problem with the airline's website. I contacted Arangrant's customer service center where the ticket was issued. I had to say the staffs all were helpful and had great attitude. I was impressed and very willing to write a good review for them.
Dear Mabel W.
Thank you so much for your detailed and glowing 5-star review!
We understand how important it is to feel secure when making travel arrangements, especially for the first time. We're thrilled to hear that our team was able to answer all your questions patiently and assist you through the process.
We're also glad our customer service team could help resolve the issue with finding your ticket on the airline's website. Your kind words about our staff's helpfulness and positive attitude are greatly appreciated.
We're delighted to have made a positive impression on you and look forward to assisting you with your future travel needs.
Sincerely Yours,
ARANGRANT Team
I was promised that if I needed to change my travel dates the extra insurance I purchased would cover this. At no time did I receive a copy of the insurance policy. I had to request it 4 to 5 times before I finally found a small portion of it online. I was completely lied to about what was covered on the insurance. It was possible from the beginning that I would have to change the dates of the trip due to medical issues, and I explained this very clearly to the representative that helped me book the trip. When it came time for me to change my trip, they wanted an extra $3000-$4000 to change my tickets after I waited three weeks for them to come up with a solution to my problem. I started trying to change my ticketing at the end of September, and I could not get a I started trying to change my ticketing at the end of September, and I could not get an answer from them on what my options were until a week and a half before my trip departed. I am now going to lose $7800 in ticketing. Never will I use them again, and I hope everyone learns from my very expensive mistakes.
Dear Kelli C.
Thank you for your review and for bringing this to our attention!
We sincerely apologize for any confusion and inconvenience you experienced. Our team strives to provide accurate information and support to our customers. Upon reviewing the Travel Protection Plan terms and conditions, it is indeed correct that they do not cover expenses related to changing bookings, and this was communicated to you by our service team.
We are more than willing to reach out to the airline on your behalf to explore the possibility of obtaining an airline credit for you which is also subject to airline review and approval. We kindly ask you to submit supporting medical documents that attest to the passenger's health condition to our service team.
Once again, we truly appreciate your patience and understanding.
Sincerely Yours,
ARANGRANT Team
I would like to recommend to friends and family. And most definitely I will come back to Aran Grant
Dear Huynh T.
Thank you so much for your glowing 5-star review! We're delighted to hear that you're satisfied with Arangrant and that you plan to recommend us to your friends and family.
Your trust means the world to us. We can't wait to welcome you back for your next travel adventure.
Sincerely Yours,
ARANGRANT Team
Dear Mark J.
Thank you for the fantastic 5-star rating!
We are delighted to hear that you appreciate being kept updated with changes to your itinerary. Ensuring you have the most current information is important to us, and we're glad it made your experience smoother.
We look forward to assisting you with your future travels.
Sincerely Yours,
ARANGRANT Team
We appreciated Nathan's help with our issues back in October when my wife had a medical emergency, and recently when we worked with him on a complex open jaw trip.
Dear Chris d.
Thank you so much for your kind words and 5-star rating!
We are glad to hear that Nathan was able to assist you during your wife's medical emergency in October and more recently with your complex open jaw trip. It's wonderful to know that our team could be there for you in both challenging and intricate travel planning situations.
Your satisfaction and peace of mind are our top priorities. We look forward to serving you again and ensuring your future travels are seamless and enjoyable.
Sincerely Yours,
ARANGRANT Team
Elsa was very helpful. She gave us lots of options and we picked the one with the best flight times and price. Looking forward to flying business class again with Turkish Airlines.
Dear Joanne S.
Thank you so much for your wonderful feedback and 5-star rating!
We are delighted to hear that Elsa was able to assist you effectively and provide you with the best options for your journey. It's fantastic to know you found the perfect flight times and price.
We're thrilled you're looking forward to flying business class with Turkish Airlines again. Your satisfaction is our top priority, and we can't wait to welcome you back on board for another excellent experience.
Sincerely Yours,
ARANGRANT Team
No one seems to understand how to solve the problem of the internal computer problems.
Dear Jennifer J.
Thank you for sharing your feedback and for bringing this to our attention. We understand how frustrating this can be and appreciate your patience.
We reviewed your recent roundtrip booking for two passengers. Initially, you reported it as canceled, but our team confirmed the bookings were active and sent the flight details. After requesting a date change, which was completed, you acknowledged the confirmation but had trouble locating the booking on your phone and mentioned you would call back.
Our service agent attempted to reach you for further communication. However, we were later informed that you filed a dispute and decided not to take the flight, resulting in the cancellation and refund of your reservation.
Once again, we wanted to take a moment to express our sincere gratitude for choosing our services. Your feedback allows us to improve our offerings and deliver better service to all valued customers like yourself.
Sincerely Yours,
ARANGRANT Team
Prompt confirmation on booking. Personal call and email sent within few mins of booking placed for international itinerary.
Dear Shobha R.
Thank you for the fantastic 5-star review!
We are delighted to hear that you received prompt confirmation on your booking and appreciate the personal call and email within minutes of placing your international itinerary.
Your satisfaction is our priority, and we're glad to know we met your expectations. We look forward to assisting you with your future travel plans!
Sincerely Yours,
ARANGRANT Team
I attempted to upgrade one of our flights in Australia but there were no seats available for upgrading. The agent I spoke with was incredibly efficient and knowledgeable and kind!
Dear Edward J.
Thank you so much for your wonderful 5-star review!
We are thrilled to hear that our agent was incredibly efficient, knowledgeable, and kind, even though you couldn't upgrade your flight. Your satisfaction is important to us, and it's great to know that our agent provided such excellent service.
We appreciate your feedback and look forward to assisting you with your future travel plans!
Sincerely Yours,
ARANGRANT Team
Marty was helpful and worked his way throughout the process.
Dear Kunal H.
Thank you so much for the glowing 5-star review!
We are thrilled to hear that Marty was helpful and guided you throughout the process. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.
We look forward to assisting you with your future travel plans!
Sincerely Yours,
ARANGRANT Team
I am a repeat customer of Arangrant and thoroughly enjoy working with Nathan M. He's patient and very responsive no matter if it's a weekend or evening. He's dedicated to finding you the best carriers in the business and makes sure your happy with the connections. Can't wait for our next trip and having Nathan handle all the flight arrangements!
Alan S.
Dear Alan T.
Thank you for your continued trust and for the fantastic 5-star review!
We are delighted to hear that you thoroughly enjoy working with our agent, Nathan M. His dedication to providing the best service and ensuring your satisfaction, no matter the time, is truly commendable.
We're thrilled to have repeat customers like you and look forward to assisting with your future travel plans. Safe travels, and we can't wait for your next trip with Nathan handling all the arrangements!
Sincerely Yours,
ARANGRANT Team
I worked with Mark M to put together a rather complicated itinerary and he understood exactly what I wanted and delivered a great solution on short notice. There was a glitch we encountered that he quickly resolved to my satisfaction.
I recommend AranGrant
Dear ROBERT F.
Thank you so much for your wonderful 5-star review!
We are thrilled to hear that Mark M was able to assist you with your complex itinerary and provide a great solution on short notice. It's great to know that any glitches were quickly resolved to your satisfaction.
Your positive feedback motivates us to continue delivering excellent service. We look forward to assisting you with your future travel plans!
Sincerely Yours,
ARANGRANT Team
So far so good, we'll see how a traveling experience will be.
Dear Svetlana K.
Thank you for the 5-star rating!
We are glad to hear that everything has been going well so far. We hope your traveling experience will be just as positive.
If you have any further questions or need assistance, we're here to help. Enjoy your trip!
Sincerely Yours,
ARANGRANT Team
He is very professional! I like to work with him very much.
Dear Richard B.
Thank you so much for your glowing 5-star review!
We are thrilled to hear that Jason has been professional and a pleasure to work with. Your satisfaction is our top priority, and it's wonderful to know we've met your expectations.
We look forward to continuing to assist you with all your travel needs!
Sincerely Yours,
ARANGRANT Team
I'm been working with Mark and he's absolutely excellent.
Dear David H.
Thank you so much for the fantastic 5-star rating and your kind words!
We are thrilled to hear that Mark has been providing you with excellent service. It's great to know that he has made your experience a positive one.
We appreciate your feedback and look forward to assisting you with your future travel plans!
Sincerely Yours,
ARANGRANT Team
I appreciate Trevor's patience with me while I was trying to figure out my trip plans and he answered all of my follow up questions expeditiously and found me the best rate compared to any other sites.
Dear Anoosheh B.
Thank you so much for the fantastic 5-star rating and your kind words!
We are delighted to hear that Trevor was able to assist you patiently and efficiently. It's wonderful to know that their efforts helped you find the best rate and made your travel planning smoother.
We strive to provide top-notch service, and your feedback truly motivates us. We look forward to helping you with your future travel plans!
Sincerely Yours,
ARANGRANT Team
Dealing with Amora, she showed the utmost professional approach while searching the various options i had for my travel, at no stage she pushed me to purchase, but let me take time to decide. Overall a very satisfying experience.
Dear AVINASH P.
Thank you so much for your wonderful feedback and the 5-star rating!
We are thrilled to hear about your positive experience with Amora. It's great to know that her professional approach and patience made your travel planning satisfying and stress-free.
We strive to provide the best service possible and it's rewarding to hear that we met your expectations. We look forward to assisting you with your future travel plans!
Sincerely Yours,
ARANGRANT Team
Dear Kevin S.
Thank you for your positive feedback and for bringing this to our attention. We apologize for any confusion caused by the multiple flight change emails.
We're always striving to improve our communication and your feedback helps us do that. We're glad you had a positive experience overall and look forward to serving you again in the future.
Sincerely Yours,
ARANGRANT Team
It was very easy to connect to customer service and get help.
Dear Alla P.
Thank you for your fantastic 5-star review!
We are delighted to hear that it was very easy to connect to our customer service and get the help you needed.
Your satisfaction is our top priority, and we look forward to assisting you with your future travel plans!
Sincerely Yours,
ARANGRANT Team
From the business
Business Class Journeys, Hassle-Free
AranGrant is a specialized team of travel agents with experience and knowledge to handle complex air travel operations. Our professionals, from different areas and backgrounds, are qualified to assist with different types of flight booking and travel arrangements, such as corporate and group travel, supreme vacation journeys, and flights with highest level of comfort, even when it comes to multiple destinations/airlines or complex itineraries.
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Dear Dhaval K.
Thank you so much for your wonderful 5-star review!
We are thrilled to hear that you found our customer service excellent and appreciated the responsiveness and helpfulness of our staff. Your feedback motivates us to continue striving for excellence.
We're looking forward to assisting you with your future travel needs.
Sincerely Yours,
ARANGRANT Team