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Arangrant Reviews Summary
Arangrant has established a strong reputation for providing reliable travel services, particularly in securing competitive flight deals and business class fares. Customers frequently commend the professionalism, responsiveness, and dedication of the agents, highlighting their ability to understand client needs and offer tailored solutions. However, some concerns have been noted regarding communication delays and occasional issues with payment processing or reservation modifications. Overall, the feedback reflects a positive sentiment towards the company, with many customers expressing a willingness to return for future travel needs, suggesting a solid foundation for continued customer loyalty.
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Poor info terrible itinerary difficult to get any help by email or phone
Dear Ram K.
Thank you so much for your fantastic 5-star rating!
We are thrilled to hear that you found our service, support, and speed to be wonderful. Your satisfaction is our top priority, and we're delighted that we could meet your expectations.
We look forward to serving you again in the future!
Sincerely Yours,
ARANGRANT Team
Very easy and very good communication on how to check in for flights
Dear Connie C.
Thank you for the wonderful 5-star review!
We are delighted to hear that you found the check-in process easy and appreciated the clear communication. Your satisfaction is our top priority, and we're glad to know we could make your travel experience smooth.
We look forward to assisting you again in the future!
Sincerely Yours,
ARANGRANT Team
Sammy was very helpful in obtaining for me and my friend airfare to Egypt at a good price. He was very responsive to my questions and in dealing with issues which came up.Overall a good representative of AranGrant
Dear Michael B.
Thank you for your wonderful 5-star review!
We are delighted to hear that Sammy was very helpful in securing affordable airfare to Egypt for you and your friend. It's great to know that he was responsive to your questions and handled any issues that came up.
We take pride in having such dedicated representatives on our team. We look forward to assisting you with your future travel needs!
Sincerely Yours,
ARANGRANT Team
Booked flights to Australia. Reasonable pricing and fast, responsive service
Dear Donna N.
Thank you for the fantastic 5-star review!
We are delighted to hear that you found our pricing reasonable and appreciated our fast, responsive service. Your satisfaction is our top priority, and we're glad we could assist you in booking flights to Australia.
We look forward to serving you again in the future!
Sincerely Yours,
ARANGRANT Team
American Airlines would not honor business class into admiral club
Dear Allen R.
Thank you for your feedback and for bringing this to our attention.
We apologize for any inconvenience you experienced regarding access to the Admirals Club. After reaching out to the AA Admirals Club, we have confirmed that both passengers are eligible to access the Admirals Club using your "One-Day Pass."
For further details, please refer to the AA Admirals Club hotline at 1800-237-7971 for any concerns. You may use your American Airlines record locator in order for them to access your booking.
Once again, we would like to express our sincere gratitude for choosing our services.
Sincerely Yours,
ARANGRANT Team
Greg was very helpful and patient with me and my specific wants and needs. Very satisfied with his service!
Dear Gayle S.
Thank you so much for your kind words and the 5-star rating!
We are delighted to hear that Greg was able to assist you with patience and meet your specific needs. Your satisfaction is our top priority, and it's wonderful to know that you had a positive experience with our service!
Sincerely Yours,
ARANGRANT Team
I booked tickets in August, in late November when I checked with the airlines they had no record of our tickets. Arangrant did fix the problem, but if I had not checked, I would not have had confirmed seats.
Dear John B.
Thank you for your feedback and for bringing this to our attention.
We apologize for the inconvenience this has caused you. Upon review, we confirmed that on the 22nd of October, a confirmation email with the updated ticket number for each passenger was sent to your registered email address.
Once again, we wanted to take a moment to express our sincere gratitude for choosing our services. Your input is invaluable to us, and we are always striving to improve our services.
Sincerely Yours,
ARANGRANT Team
Would like to take the trip before I finish the review
Dear George E.
Thank you for your fantastic 5-star review!
We are thrilled to hear that you’re excited about your trip. It’s wonderful to know that our service has met your expectations so far.
We look forward to assisting you further and making your travel experience even better. Have an amazing trip!
Sincerely Yours,
ARANGRANT Team
HD a difficult time to cancel my ticket or change dates due to a death in the family,
Updated on Apr 23,2025
Dear Maged Z.
We hope you are doing well. We are glad to hear that the refund has been successfully received by you. We would like to take this opportunity to extend our heartfelt thanks for choosing our services once again.
We hope that our efforts and communication have demonstrated our commitment to assisting you.
Sincerely Yours,
ARANGRANT Team
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Initial response on Dec 20,2024
Dear Maged Z.
Thank you for your review and for sharing your experience during such a difficult time.
We understand the challenges you faced in canceling or changing your ticket due to a death in the family. Our service team responded promptly by informing you about the non-refundable nature of your ticket and initiated a refund request with the necessary death certification and proof of relationship. While we can't guarantee the approval, we are closely monitoring the situation and waiting for an update from the airline.
We appreciate your understanding and patience during this process.
Sincerely Yours,
ARANRGRANT Team
It is a good system to find what I need and purchase the tickets. After searching several booking websites, Aran Grant had the best airfares/schedules we were looking for. We immediately purchased the tickets. One day later, everything was confirmed. I was able to choose seats for free on the airlines' website. We definitely will use this system for our future travel needs.
Dear Stephen H.
Thank you for your fantastic 5-star review!
We are thrilled to hear that our system made it easy for you to find and purchase tickets at the best airfares and schedules. It's great to know that your booking was confirmed promptly and that you could choose your seats for free on the airline's website.
We appreciate your trust and look forward to assisting you with your future travel needs. Safe travels!
Sincerely Yours,
ARANGRANT Team
Booking my international flight with Arangrant online was easy and the price was excellent. I asked my travel agent if she can get me a better price for this flight, she said this price is better than what she can get for me. I highly recommend them.
Dear Mohsen S.
Thank you for your amazing 5-star review!
We are thrilled to hear that booking your international flight online with Arangrant was easy and that you found an excellent price. It's wonderful to know that even your travel agent couldn't beat our rates.
Your high recommendation means a lot to us, and we look forward to assisting you with your future travel plans. Safe travels!
Sincerely Yours,
ARANGRANT Team
The associate Mark was able to find tickets that were not available on the airline website for great price. Addressed all my concerns professionally.
Dear Paresh S.
Thank you for your excellent 5-star review!
We are thrilled to hear that Mark was able to find tickets for you that were not available on the airline's website and at a great price. It's wonderful to know that all your concerns were addressed professionally.
Your feedback means a lot to us, and we look forward to assisting you with your future travel plans. Safe travels!
Sincerely Yours,
ARANGRANT Team
I use Arangrant because they are professional and exceptionally patient. Always find the best deals. I will use them again!
Dear Julianne H.
Thank you for your wonderful 5-star review!
We are delighted to hear that you find Arangrant professional, patient, and consistently able to find the best deals. Your trust and continued support mean a lot to us.
We look forward to assisting you again with your future travel plans. Safe travels!
Sincerely Yours,
ARANGRANT Team
The airline canceled my original flight and the proposed new flight was a downgrade but at the same price. I called Aran Grant and they had everything straightened within 15 minutes.
Dear Rod,
Thank you for your fantastic 5-star review!
We are thrilled to hear that Arangrant was able to quickly resolve the issue with your flight cancellation and get everything straightened out within 15 minutes. It's important to us that you receive the best possible service, and we're glad we could assist you efficiently.
Your positive feedback means a lot to us, and we look forward to helping you with your future travel needs. Safe travels!
Sincerely Yours,
ARANGRANT Team
Jade was very knowledgeable and capable. All went smoothly.
Dear Richard P.
Thank you for your excellent 5-star review!
We are delighted to hear that Jade's knowledge and capability ensured everything went smoothly for you. Your feedback is greatly appreciated, and we're glad we could provide you with a seamless experience.
We look forward to assisting you with your future travel plans. Safe travels!
Sincerely Yours,
ARANGRANT Team
Great communication got me business from Miami to Rome $1000 less than competition.
Dear Jack L.
Thank you for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with our communication and that we could get you a business class ticket from Miami to Rome for $1000 less than the competition.
Your feedback means a lot to us, and we look forward to assisting you with your future travel plans. Safe travels!
Sincerely Yours,
ARANGRANT Team
On November 24 I booked what I thought was a Business Class ticket through Jason V. But when I checked in, I was in Economy Class. The gate agent told me that the ticket ticket had been issued as an Economy Class ticket, upgraded to Business Class, not as a Business Class ticket, as my paperwork indicated. Lufthansa changed to a smaller plane for the flight and I was first on the list to be downgraded.
I should have been informed of my ticket status at the time of booking.
Also, when I checked in, I discovered that all my contact information was wrong, so I wasn't getting email or text updates. Jason had all my contact information and should have provided that at time of ticketing. Once I updated the info, I began to get updates.
I used Jason for the service he could provide, but was very disappointed. I have tried to contact him, but he has not responded.
Dear Judith C.
Thank you for your feedback and for bringing this to our attention.
Upon review, we confirmed that in response to your request for a more convenient and affordable offer, our sales agent searched for an option that aligned with your preferences. This option was presented, discussed, and led to the issuance of the ticket. While we may not have fully met your expectations, we are always here to address your travel needs.
Once again, we want to express our sincere gratitude for choosing our services. Your input is invaluable to us, and we are constantly striving to improve.
Sincerely Yours,
ARANGRANT Team
Tyler was extremely pleasant in the process of making my booking and payment. However he became totally different as I was making cancellation. He became difficult and uncooperative,didn't respond as promised. Did not show up when contacted.
Dear Harikrishna N.
Thank you for your feedback and for bringing this to our attention.
Upon review, we confirmed that our service team already processed the refund back to your account. Once again, we wanted to take a moment to express our sincere gratitude for choosing our services.
Your input is invaluable to us, and we are always striving to improve our services.
Sincerely Yours,
ARANGRANT Team
It is always comforting to know that they always ensure I have all the information we need concerning our travels.
Dear Alan M.
Thank you for your fantastic 5-star review!
We are thrilled to hear that you feel well-informed and supported in your travels. Ensuring you have all the necessary information is our top priority, and we’re glad to provide you with peace of mind.
We look forward to assisting you with all your future travel plans. Safe travels!
Sincerely Yours,
ARANGRANT Team
From the business
Business Class Journeys, Hassle-Free
AranGrant is a specialized team of travel agents with experience and knowledge to handle complex air travel operations. Our professionals, from different areas and backgrounds, are qualified to assist with different types of flight booking and travel arrangements, such as corporate and group travel, supreme vacation journeys, and flights with highest level of comfort, even when it comes to multiple destinations/airlines or complex itineraries.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Patricia K.
Thank you for your feedback and for bringing this to our attention.
We understand how frustrating it can be when you are unable to get your preferred seat. Please be aware that seat assignments are ultimately at the discretion of the airline. While we strive to accommodate your preferences, the airline has the final decision.
Additionally, your tickets were issued based on the new routing that you approved, which led to the issuance of your tickets. Our goal is always to assist you according to your preferences while adhering to the rules and restrictions imposed by the airline.
We sincerely appreciate your understanding and patience. Your input is invaluable to us, and we are continually striving to improve our services. Thank you once again for choosing us.
Sincerely Yours,
ARANGRANT Team