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Arangrant Reviews Summary
Arangrant has established a strong reputation for providing reliable travel services, particularly in securing competitive flight deals and business class fares. Customers frequently commend the professionalism, responsiveness, and dedication of the agents, highlighting their ability to understand client needs and offer tailored solutions. However, some concerns have been noted regarding communication delays and occasional issues with payment processing or reservation modifications. Overall, the feedback reflects a positive sentiment towards the company, with many customers expressing a willingness to return for future travel needs, suggesting a solid foundation for continued customer loyalty.
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Nice and easy flight; easy to change; and also got premium economy for cheap
Dear Skanda V.
Thank you for your stellar 5-star review! We're thrilled to hear that you had a nice and easy flight experience, found it easy to make changes, and even managed to secure a premium economy seat at a great price.
Your satisfaction is our priority, and it's wonderful to know that our efforts contributed to a smooth and enjoyable journey for you. We look forward to assisting you with your future travel plans and ensuring you continue to have great experiences with us.
Safe travels!
Sincerely Yours,
ARANGRANT Team
Dear Carol K.
Thank you for your glowing 5-star review! We're delighted to hear that you found Henry to be responsive and easy to communicate with. Your positive feedback means a lot to us and reaffirms our commitment to providing exceptional customer service.
It's wonderful to know that our agent was able to meet your needs effectively. We look forward to continuing to assist you with your future travel plans and ensuring your experiences with us remain outstanding.
Safe travels!
Sincerely Yours,
ARANGRANT Team
The ticket price appear to be low. Then one has to PAY for the Seats! This nullify the low quoted price.
A Pure SCAM.
Dear Vidya C.
Thank you for your feedback and for bringing this to our attention.
Once again, we wanted to take a moment to express our sincere gratitude for choosing our services. Your input is invaluable to us, and we are always striving to improve our services.
Our goal is to provide transparent and fair options for all travelers.
Sincerely Yours,
ARANGRANT Team
Seamless transaction. The process was efficient and I got a quick res
Dear Warren E.
Thank you for your fantastic 5-star review! We're delighted to hear that you had a seamless transaction and found the process efficient. It's wonderful to know that you received a quick resolution.
Your satisfaction is our top priority, and your positive feedback motivates us to continue delivering exceptional service. We look forward to assisting you with your future travel plans and ensuring your experiences with us remain excellent.
Safe travels!
Sincerely Yours,
ARANGRANT Team
In trying to work with similar third-party ticketing websites in the past, particularly for business class fares, I found the agents mostly quoted flights and itineraries that I could already find myself online and at the same price (or higher) I had already found in my own online search. So, I was pleasantly surprised at how much effort Arangrant's agent put into finding a creative but suitable routing and schedule for my business class flights to Southeast Asia at less than one-half what I expected to pay if I booked directly with the airlines.
Dear Craig S.
Thank you for your glowing 5-star review! We're thrilled to hear that our agent exceeded your expectations by finding a creative and suitable routing and schedule for your business class flights to Southeast Asia.
It's wonderful to know that our efforts in providing excellent service and competitive fares stood out to you, especially compared to your past experiences with similar third-party websites. Your satisfaction is incredibly important to us, and we are delighted that our dedication resulted in such a positive outcome for you.
We look forward to assisting you with your future travel plans and continuing to provide exceptional service.
Safe travels!
Sincerely Yours,
ARANGRANT Team
I requested a copy of the travel insurance I took out for me and my son.
This was a day or so after I booked my tickets. I have not seen anything from you regarding these policies.
Dear Michael V.
Thank you for sharing your feedback and for bringing your concern to our attention!
We are pleased to inform you that our service team has already reached out to you regarding the coverage of the Travel Protection Plan. Kindly check your email for their communication.
Once again, we wanted to take a moment to express our sincere gratitude for choosing our services.
Sincerely Yours,
ARANGRANT Team
Kelly did a terrific job, getting us a flight and then when we had to reschedule she helped us again. Our third time using Kelly..
Dear William H.
Thank you so much for the glowing 5-star review and for trusting Kelly with your travel needs once again!
We're thrilled to hear that our agent provided you with excellent service both times. Your continued support means the world to us, and we look forward to assisting you with your future travel plans.
Safe journeys!
Sincerely Yours,
ARANGRANT Team
Kelly change my flight to a week earlier so I could spend more time in Germany before traveling to France.
The service I have received at Arabgrant from Henry has been amazing. I wish I had known about Arangrabt a long time ago. Henry has saved me lots of time and money. Thank you!
Dear Sean P.
Thank you so much for your fantastic 5-star rating!
We are thrilled to hear that Arangrant and our agent Henry have exceeded your expectations. It means a lot to us to know that we've saved you time and money.
Your kind words and support are greatly appreciated. If you ever need assistance in the future, we're here to help.
Sincerely Yours,
ARANGRANT Team
Dear Miran S.
Thank you so much for the glowing 5-star rating!
We are thrilled to hear that you had a very good experience and that our agent was polite and helpful. Your positive feedback means a lot to us.
We look forward to assisting you again in the future. Safe travels!
Sincerely Yours,
ARANGRANT Team
There are not too many options to get through, and the staff is helpful.
Dear Rakesh P.
Thank you so much for your fantastic 5-star review!
We are delighted to hear that you found it easy to get in touch with us and appreciated our follow-up with the change in your flight schedule. Our team strives to provide helpful and efficient service, and it's wonderful to know that their efforts made a positive impact on your experience.
If you need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!
Sincerely Yours,
ARANGRANT Team
Good experience. However did not like that seats on the short flights had not been booked.
Dear Maria Margerita G.
Thank you for sharing your positive experience with us!
We are pleased to hear that overall, you had a good experience. We apologize for the inconvenience regarding the seat bookings on the short flights. Your feedback is invaluable to us, and we'll use it to improve our services.
If you need any assistance with future bookings or have any other concerns, please feel free to reach out. We appreciate your support and look forward to serving you again!
Sincerely Yours,
ARANGRANT Team
Their employees work hard to find you the best first class flights for less.
Dear Lynn Renee H.
Thank you so much for your wonderful 5-star review!
We are thrilled to hear that our employees were able to find you the best first-class flights for less. We take great pride in providing top-notch service to our customers, and it's fantastic to know that our efforts made a positive impact on your travel experience.
If you ever need assistance with future bookings, we're here to help. Safe travels!
Sincerely Yours,
ARANGRANT Team
Put me on a different flight then I chose.They at first were playing ''Lets make a deal" Operator nice guy but I am sure he is following a script.Told me 1700 a ticket to change flight.This flight was the same day 5 hours later. I flipped out told him I will destroy this company with negative 1 star reviews.Price dropped to 900 a ticket,I gave him the same answer.Went down to 200 a ticket. I was on the phone over an hour. I gave up paid the 400(2 tickets) waited on phone 20 more minutes as he kept checking with his bosses.I don't really believe that. The ONLY reason its not 1 star is the operator was a nice guy and he was just following the scam company's game.
Dear Robert G.
Thank you for your feedback and for bringing this to our attention.
We understand that encountering different prices can be frustrating, and we appreciate your patience. We are glad to hear that our agent was able to assist you with your request.
Once again, we wanted to take a moment to express our sincere gratitude for choosing our services. Your input is invaluable to us, and we are always striving to improve our services.
Sincerely Yours,
ARANGRANT Team
Decently won't go back to this company more than 1 year holding my money and I request to purchase a new ticket they said you have to pay extra fee
Updated on Feb 18,2025
Dear Valued C.
Thank you for your feedback and for bringing this to our attention.
We value and welcome feedback, whether positive or negative, as it serves as an essential form of communication. Feedback, even when passive, allows us to understand the challenges our customers face and their feelings about their experiences. We will use this opportunity to review and refine our processes, ensuring a seamless and exceptional customer experience.
We are pleased to know that our service team successfully assisted you with the refund for passenger ABBAS and three vouchers amounting to $100 each were already sent to your registered email address.
We want to express our sincere gratitude for choosing our services. Your feedback is invaluable to us, and we are always striving to improve. We hope our efforts and communication have demonstrated our commitment to assisting you.
Sincerely Yours,
ARANGRANT Team
---------------------------------
Initial response date Jan 14,2025
Dear Valued C.
Thank you for your feedback and for bringing this to our attention.
Upon review, we have confirmed that our relevant team is actively coordinating with the airline to obtain an update on the refund approval.
Please be aware that this process might take some time. Rest assured, you will be promptly informed by our team as soon as we receive any updates.
Sincerely Yours,
ARANGRANT Team
This is my second time of booking international trips with Arangrant.My wife and I did a trip with them in September/October 2024 to Hong Kong and the flights with Japan Airlines and Cathy Pacific Airways were just fantastic.
Dear Dr, Heinz K.
Thank you so much for the glowing 5-star rating and for Arangrant for the second time!
We're delighted to hear that you and your wife had a fantastic trip to Hong Kong with Japan Airlines and Cathay Pacific Airways. Your continued trust and satisfaction mean the world to us.
We look forward to assisting you with many more international adventures in the future. Safe travels!
Sincerely Yours,
ARANGRANT Team
My mom just got cancer surgery and could hardly walk. I requested wheel chair service to make sure she can catch her flight. This service was only provided for one flight, not round trip.
Dear Elizabeth G.
Thank you for sharing your experience with us. We truly appreciate your feedback and deeply regret that the wheelchair service was not provided for your mother's round trip, especially given her recent surgery.
Upon review, we confirmed that the request for wheelchair assistance was indeed sent to the airline for both flights. However, we must acknowledge that such requests are ultimately subject to the airline's discretion. We apologize for any inconvenience this may have caused.
For future reference, we kindly recommend contacting the airline 24-48 hours before your scheduled flight to confirm the status of such requests.
Once again, we wanted to take a moment to express our sincere gratitude for choosing our services. Your input is invaluable to us, and we are always striving to improve our services.
Sincerely Yours,
ARANGRANT Team
Bad customer service, and unethical (bordering on illegal) response
Dear Shashank P.
Thank you for providing your feedback and for your patience as we worked through the issue with your recent flight. We acknowledge that your experience did not meet your expectations, and we sincerely apologize for any inconvenience caused.
We have also confirmed that your ticket has been canceled and voided as per your request, and the refund has been processed back to your account.
Once again, we wanted to take a moment to express our sincere gratitude for choosing our services. Your input is invaluable to us, and we are always striving to improve our services.
Sincerely Yours,
ARANGRANT Team
Arangrant I discovered after I made reservations for an extended trip (six months). So in truth my experience is very limited. So far I've appreciated the clarity of your communications. I don't yet have an impression of our developing relationship over time but I'll continue to explore what we've started.
Dear Kenneth E.
Thank you for sharing your feedback with us!
We are delighted to hear that you've appreciated the clarity of our communications so far. We understand that it takes time to develop a strong relationship, and we're committed to ensuring that your experience with us continues to be positive.
If you have any questions or need assistance as you continue to explore, please don't hesitate to reach out. We're here to support you every step of the way!
Safe travels on your extended trip!
Sincerely Yours,
ARANGRANT Team
I recently booked a business class ticket from Toronto to Europe through AranGrant travel agency. During the booking process, I provided my American Airlines frequent flyer number, expecting to earn miles for my flights, particularly those operated by British Airways. Unfortunately, AranGrant failed to include my frequent flyer number in the booking, resulting in the absence of earned miles. This oversight has caused me significant inconvenience and frustration, as I now face challenges in retroactively claiming the miles I deserved.
Dear Maciej D.
Thank you for sharing your feedback and for bringing your concern to our attention!
Upon review, we've confirmed with our team that the field for adding the frequent flyer number was left empty at the time of booking. Since the ticket was booked online without any intervention from our end, the booking and confirmation were based on the information provided by the travelers during the online booking process.
Once again, we wanted to take a moment to express our sincere gratitude for choosing our services. Your input is invaluable to us, and we are always striving to improve our services.
Sincerely Yours,
ARANGRANT Team
From the business
Business Class Journeys, Hassle-Free
AranGrant is a specialized team of travel agents with experience and knowledge to handle complex air travel operations. Our professionals, from different areas and backgrounds, are qualified to assist with different types of flight booking and travel arrangements, such as corporate and group travel, supreme vacation journeys, and flights with highest level of comfort, even when it comes to multiple destinations/airlines or complex itineraries.
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Dear Leilei N.
Thank you for your fantastic 5-star review! We're thrilled to hear that Jena was efficient and worked well within your time frame. It's wonderful to know that you were so satisfied with our service that you recommended us to your friend, and we're delighted that they also purchased a ticket with our agent.
Your trust and recommendations mean the world to us, and we look forward to continuing to provide you and your friends with exceptional service in the future.
Safe travels!
Sincerely Yours,
ARANGRANT Team