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Arangrant Reviews Summary
Arangrant has established a strong reputation for providing reliable travel services, particularly in securing competitive flight deals and business class fares. Customers frequently commend the professionalism, responsiveness, and dedication of the agents, highlighting their ability to understand client needs and offer tailored solutions. However, some concerns have been noted regarding communication delays and occasional issues with payment processing or reservation modifications. Overall, the feedback reflects a positive sentiment towards the company, with many customers expressing a willingness to return for future travel needs, suggesting a solid foundation for continued customer loyalty.
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A friend booked our flight and, for some reason, there was a hotel with it. I mistakenly booked the hotel, paying $200 more than our friends. When I asked for a credit, I was told that the hotel was free. I believe I was lied to but am stuck with the airline ticket. Prices have gone down since then. Do not use this company.
I bought to flight to Europe. Later, I wanted to change the dates. I did all of this on line via Aran Grant. I paid what I considered a small amount to change the flight. My new flight showed up immediately on the carrier's web site. Easy.
Dear Michael H.,
Thank you for your wonderful 5-star review! We're delighted to hear that our online process made it easy for you to change your flight dates and that the new flight details appeared promptly on the carrier's website.
We're committed to providing a seamless experience, and we're glad we could make this part of your journey hassle-free.
Safe travels to Europe, and we look forward to assisting you again in the future!
Sincerely Yours,
ARANGRANT Team
Pleasure trip and purchase was very affordable. Will buy ticket again from Mr. Lock
Dear Arangrant t.,
Thank you for your excellent 5-star review! We're thrilled to hear that your trip was enjoyable and the purchase was affordable. It's fantastic to know that you'll be buying tickets from Lock again in the future.
We truly appreciate your kind words and look forward to assisting you with more wonderful trips ahead!
Sincerely Yours,
ARANGRANT Team
Always use Momondo to find flights, occasionally Skyscanner to check prices. Arangrant pointed to by Momondo for ticket purchase. Never heard of them before but service excellent. Will use in the future. Their agent Hunter was excellent
Dear Arangrant t.,
Thank you for your fantastic 5-star review! We're thrilled to hear that you found us through Momondo and had an excellent experience with our service.
It's great to know that Hunter provided outstanding assistance, and we're delighted that you plan to use our services again in the future.
We truly appreciate your kind words and look forward to helping you with your next travel plans!
Sincerely Yours,
ARANGRANT Team
Emma was very responsive and helpful in promptly finding my exact travel plans for such a great price - will be using your services again!
Dear Dev t.,
Thank you for your amazing 5-star review! We're thrilled to hear that Emma was responsive and helpful in securing your travel plans at such a great price.
It's wonderful to know that you'll be using our services again in the future. We truly appreciate your kind words and look forward to assisting you with more fantastic travel experiences!
Sincerely Yours,
ARANGRANT Team
I love this company,always offers the best prices,rapid response! Eceklent very proffesional,courtesy thank Greyson!
Dear Beatriz H F.,
Thank you for your outstanding 5-star review! We're delighted to hear that you love Arangrant and appreciate our competitive prices and rapid response.
It's wonderful to know that our professional and courteous service has left a positive impression on you. We'll be sure to pass along your gratitude to Greyson.
We look forward to continuing to provide you with excellent service in the future!
Sincerely Yours,
ARANGRANT Team
I booked my round trip flight to Australia/New Zealand through Arangrant. They had the best prices and their customer support was second to none. They made everything so easy and I wouldn't hesitate to use them again. Thank you for a wonderful vacation.
Dear David S.,
Thank you for your fantastic 5-star review! We're delighted to hear that you had a wonderful experience booking your round trip to Australia/New Zealand through Arangrant.
It's great to know that our competitive prices and exceptional customer support made everything so easy for you. Your satisfaction is our top priority, and we truly appreciate your kind words.
We look forward to assisting you with more amazing vacations in the future!
Sincerely Yours,
ARANGRANT Team
I tried to purchase tickets for $5200 and as i was purchasing them i was notified the price switched to $6400 and i had no option to not buy them. I called arangrant and told them to cancel my purchase and i was initially told the purchase did not go through. 5 minutes later i looked at my credit card and there was a $6400 charge on my card. It took over an hour on the phone to get it reversed. I know no one there cares or is even reading this. This is the second time this has happened. I will never use this company again.
Updated on Mar 15,2025
Dear kim d.,
We are glad you've taken time to share your thoughts on Mar 01,2025.
We appreciate receiving feedback at all times, good or bad. We consider that feedback is a valuable form of communication, even if it is passive. Through this, we learn of issues our customers encounter and the way they feel about a situation.
We understand how frustrating sudden price increases can be, especially when you’ve agreed on a certain price. Please know that we are dealing with a live inventory, and prices can fluctuate due to various factors. Our team strives to provide accurate information, but sometimes, unforeseen changes occur.
It is important to note that prices and availability are subject to change and are not guaranteed until booked and confirmed.
Despite this, we thank you for choosing our services, and we are pleased that our service team was able to assist with your cancellation request and process the refund back to your account.
We'd love to help your case however, considering the fact that you didn't return our attempt of communication, we are limited in the possibility to further address the matter.
Please know that we remain available to assist you shall you decide to reach out to us.
Sincerely Yours,
ARANGRANT Team
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Initial response on Mar 14,2025
Dear kim d.,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
Henry booked what I believed was a business class ticket from Zurich to Atlanta, but it turned out only the first leg from Zurich to Montreal is business, the second leg from Montreal to Atlanta is Economy, not even Premium Economy, somewhat disappointing.
Dear Arangrant t.,
Thank you for sharing your feedback. We’re thrilled to hear about your experience. Our records indicate that our agent worked diligently to secure your preferred cabin.
While availability constraints led to the discussion of a mixed cabin option, we’re glad that you were able to proceed with the booking.
We appreciate your understanding and are delighted to have been of assistance.
Sincerely Yours,
ARANGRANT Team
Very good experience, Very good experience, Very good experience, Very good experience,
More words does not equate more details, or, a better review.
Please stop that requirement.
Dear Arangrant t.,
Thank you so much for your positive review! We're thrilled to hear that you had a very good experience with us. Your satisfaction is our top priority, and we're grateful for your kind words.
It's great to know that sometimes, simplicity speaks volumes. We look forward to continuing to provide you with excellent service in the future!
Sincerely yours,
ARANGRANT Team
Able to get the lowest rates and easy to deal with
Excellent service marred by over-promise and under-delivery. AG does have the influence you would expect with an airline to escalate issues, get seat assignments, add KTN/passport etc. Afraid to have to go through this inefficent intermediary if an emergency arose, we abandoned..
Updated on Mar 18,2025
Dear Anthony B.,
We are glad you've taken time to share your thoughts on Mar 01,2025.
We appreciate receiving your feedback at all time, good or bad. We consider that feedback is a valuable form of communication, even if it is passive. Through this, we learn of issues our customers encounter and the way they feel about a situation.
Upon review, we confirmed that you requested assistance with seat selection, as the airline's website did not allow us to complete the selection. Our service team reached out to the relevant department for further help. However, since addressing the request could take some time, we understand and respect your decision to cancel the booking. The tickets were successfully voided, and a refund was processed.
We want you to know that we are always here to assist you whenever you choose to reach out to us.
Sincerely Yours,
ARANGRANT Team
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Initial response on Mar 15,2025
Dear Anthony B.,
We appreciate you bringing this to our attention.
We're currently looking into the issue and will provide you with an update as soon as possible. Your patience is greatly appreciated.
Sincerely Yours,
ARANGRANT Team
THIS IS MY FIRST TIME TO EUROPE AND WITH THE HELP, GUIDANCE AND PATIENCE OF JOE, I WAS ABLE TO NAVIGATE MY WAY THROUGH THE PROCESS OF BOOKING MY AIRLINE FLIGHTS FROM HAWAII TO LISBON AND BACK. JOE WAS ALSO VERY KIND AND PATIENT WHEN HELPING WITH THE SEATING ASSIGNMENTS TO AND FROM LISBON. EXCELLENT CUSTOMER SERVICE. MAHALO FROM HAWAII..
By telephone my agent, Enzo, was so patient and helpful finding flights and connections that matched my needs. Arangrant saved me time and a great deal of money for my trip.
Dear Susan t.,
Thank you so much for your wonderful 5-star review! We're delighted to hear that Enzo provided patient and helpful service over the phone, finding flights and connections that perfectly matched your needs.
It's fantastic to know that our agency saved you time and a great deal of money for your trip. Your kind words mean a lot to us, and we look forward to assisting you with your future travel plans!
Sincerely yours,
ARANGRANT Team
Airline connections went as planned with very good service by airlines. Seat assignments were perfect. Layovers in airports were too lengthy.
Dear Arangrant t.,
Thank you so much for your positive review! We're pleased to hear that your airline connections and seat assignments went perfectly, and that you received great service from the airlines.
We understand that lengthy layovers can be challenging, and we'll continue to work with our partners to find ways to improve the travel experience.
Your feedback is invaluable, and we appreciate you taking the time to share it. We look forward to assisting you with your future travel plans!
Sincerely Yours,
ARANGRANT Team
Start our trip to Goa tomorrow - so no proof yet that it will all go well. However, so far, working with Den has been a pleasure. I still think that working with a third party is still problematic when things go amiss, but we shall see!
Dear Richard M.,
Thank you so much for your positive review and for choosing us for your trip to Goa! We're thrilled to hear that working with Den has been a pleasure so far.
We understand your concerns about potential issues when working with a third party, and we assure you that we are here to support you every step of the way. We hope your trip goes smoothly and exceeds your expectations.
Safe travels, and we look forward to hearing about your experience!
Sincerely Yours,
ARANGRANT Team
Handled everything in a professional manner
They were very efficient
The price was great. No issues. However, I did not attempt to change my flights in any manner. From what I've read, the complaints seem to happen if/when you need to change anything. We did not change.
Dear Stephanie W.,
Thank you so much for your positive review and for sharing your experience! We're delighted to hear that you found our prices great and had no issues with your booking.
While you didn't need to change your flights, we appreciate your understanding that changes can sometimes be challenging. Please know that we're continuously working to improve our services and make the process as smooth as possible for everyone.
Your feedback is valuable to us, and we hope to serve you again soon!
Sincerely Yours,
ARANGRANT Team
My last segment on arrival was separate from whole trip. This was economy and I had to collect my baggage at Chicago and go to ticket counter again to get my tickets and drop my baggage. I was not clarified this during the booking.
Dear Rajiv K.,
Thank you for sharing your feedback with us.
We're sorry to hear about the inconvenience you experienced with your last segment on arrival. We strive to ensure that all details are clearly communicated during the booking process.
Your feedback is valuable, and we will use it to improve our services and communication. We appreciate your understanding and hope to provide you with a seamless experience on your next trip.
Sincerely Yours,
ARANGRANT Team
Our agent booked us many flights and worked tirelessly getting us the best seats.
Dear Valerie T.,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that our agent was able to book many flights for you and went the extra mile to secure the best seats.
It's wonderful to know that our team's dedication and hard work made a positive impact on your travel experience. Your kind words mean a lot to us, and we look forward to assisting you with your future travel plans!
Sincerely Yours,
ARANGRANT Team
From the business
Business Class Journeys, Hassle-Free
AranGrant is a specialized team of travel agents with experience and knowledge to handle complex air travel operations. Our professionals, from different areas and backgrounds, are qualified to assist with different types of flight booking and travel arrangements, such as corporate and group travel, supreme vacation journeys, and flights with highest level of comfort, even when it comes to multiple destinations/airlines or complex itineraries.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Updated on March 20,2025
Dear Judith E.,
We are glad you've taken the time to share your thoughts on March 02,2025.
We appreciate receiving feedback at all times, good or bad. We consider that feedback is a valuable form of communication, even if it is passive. Through this, we learn of issues our customers encounter and the way they feel about a situation.
Upon review, we confirmed that all reservations received the same fare, inclusive of a complimentary hotel voucher. The only difference is that in your reservation, you selected the Travel Protection Plus option, which incurred an additional cost.
Please know that we remain available to assist you should you decide to reach out to us.
Sincerely Yours,
ARANGRANT Team
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Initial on March 04,2025
Dear Judith E.,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team