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Arangrant Reviews Summary
Arangrant has established a strong reputation for providing reliable travel services, particularly in securing competitive flight deals and business class fares. Customers frequently commend the professionalism, responsiveness, and dedication of the agents, highlighting their ability to understand client needs and offer tailored solutions. However, some concerns have been noted regarding communication delays and occasional issues with payment processing or reservation modifications. Overall, the feedback reflects a positive sentiment towards the company, with many customers expressing a willingness to return for future travel needs, suggesting a solid foundation for continued customer loyalty.
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After booking my flight, I received an email offering me a $50 voucher off a hotel reservation. Of course that reservation had to be made through one of your agents. Upon attempting to redeem that voucher, I was quoted a price $100 more than I was able to book that same room myself. Trying to take advantage of suckers.
Great service. Tickets cheaper than the airlines website.
Dear Arangrant t.,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found our service excellent and appreciated the competitive prices of our tickets.
Your satisfaction is our top priority, and it's fantastic to know that we could offer you a great deal. We look forward to assisting you with your future travel needs!
Sincerely Yours,
ARANGRANT Team
I recently made a flight booking w with AranGrant that cost $3.5k. The booking process (via phone) was stress free and personal; the travel advisor I spoke to was helpful, carefully explaining my various options, and called me back (!) when the ticket had been confirmed. Unfortunately, I needed to cancel the flight, as my plans changed. Although I was told it might take 2 - 4 weeks for the refund to show up on my credit card, in fact it was made the following day. Based on this impressive service, I will definitely try AranGrant another time when my travel plans allow
Updated on Feb 21,2025
Dear Jeremy F.,
Thank you so much for your detailed and positive review! We're thrilled to hear that our travel advisor provided you with a stress-free and personal booking experience, carefully explaining your options and following up promptly.
While we're sorry to hear that your plans changed and you had to cancel, we're glad the refund process exceeded your expectations.
Your kind words mean a lot to us, and we look forward to assisting you with your future travel plans whenever they arise!
Sincerely Yours,
ARANGRANT Team
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Initial response date Feb 21,2025
Dear Jeremy F.,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered and any inconvenience this may have caused.
Please rest assured that we take your feedback very seriously. We are currently conducting a thorough investigation to understand what happened. We will keep you updated and get back to you with our findings as soon as possible.
Your satisfaction is our top priority, and we appreciate your patience as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
First, the Supervisor never called as promised in September 2024, despite our ongoing reservation issues and the numerous misleading assurances we received. We were led to believe that our credit card payment was going directly to the airline, which turned out to be completely false.
Last month, I had to return urgently due to my wife's complex fractures in her right hand. Neither the airline nor Aran Grant provided much assistance, forcing me to purchase another ticket on my own.
Following this, Aran Grant falsely assured me that I would receive a refund for my return ticket. They initially requested a medical certificate, which we provided. Then, they demanded a marriage certificate from the late Sixties—despite the fact that my wife's passport clearly states my name as "Husband." Even after complying, Aran Grant refused to disclose the refund amount.
Does Aran Grant not trust its customers? How often does a passenger change flights for "fun," fabricate a medical emergency (even with a valid certificate), and falsify their spouse's name? Why is a passport, which explicitly confirms marital status, not considered sufficient proof?
Our experience with Aran Grant has been one of frustration, deception, and unfulfilled promises, with no access to upper management for resolution. Given their failure to deliver on commitments, we have no choice but to escalate this matter through other forums, including social media. I am not sure if Alan Grant will be my choice next time.
Updated on Feb 07,2025
Dear Vijendra A.,
Thank you for your feedback and for bringing this to our attention.
Once again, on behalf of all of us, we wish your wife a speedy recovery. We understand the importance of your request and appreciate the opportunity to assist you.
Please know that it is our intention to support our valued customers like you while exhausting all our resources to meet your expected solutions. However, as a travel agency, we can only process refunds with the airline's approval.
Despite our efforts to present the medical record to the airline, the approval was not granted because the name listed on the document was not the passenger's. We understand that this may not be the outcome you expected. However, it is important to note that we are bound by the airline's policies.
While we strive to meet our customers' expectations, our role is to submit a request to the airline on behalf of the passenger. Ultimately, the final decision lies with the airline. While we were unable to fulfill your request in this instance, we hope that our efforts and communication have demonstrated our commitment to assisting you.
We truly appreciate your understanding
Sincerely Yours,
ARANGRANT Team
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Dear Vijendra A.,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced and for not being able to provide the assistance you needed.
Your concerns are very important to us, and we assure you that we are thoroughly reviewing the matter to ensure we exhaust all our efforts in assisting you.
We truly appreciate your understanding and patience.
Sincerely Yours,
ARANGRANT Team
We had no communication issues with the travel advisor in question but were extremely dissatisfied with the management team beyond that. S/he never called despite reminders. We will find out how well the travel on our way to India that was booked through this agency. Beyond the initial experience, there is more to it.
The company is doing business with several names- TripRobotics Inc., Ovago.com, AranGrant.com, and Wowfare.com. We bought our ticket through Aran Grant claiming to "know where and how to get exactly what our clients want." However, based on my experience, this could not be further from the truth. I purchased ticket to India through Aran Grant, traveling on ITA in Premium Economy.
The worst of Aran Grant surfaced when I faced an urgent need to change my return flight due to a medical emergency. My wife suffered multiple complex fractures in her right hand in the United States, while I was in a remote village in India. The response from Aran Grant was shockingly unhelpful, bureaucratic, and lacking in basic human empathy. It was an impersonal form letter, utterly indifferent to the urgency of my situation.
With late return options offered by Alan Grant, I had to buy a separate return ticket. Upon returning to the U.S., I initiated a refund request with Aran Grant. What followed was nothing short of a deliberate runaround, lasting about four weeks. I summarize this ordeal as follows:
O Aran Grant falsely assured me that I would receive a refund for my return ticket.
O They initially requested a medical certificate, which I provided.
O Then, they demanded a marriage certificate from the late Seventies—despite my wife's passport clearly listing me as her husband.
O Even after complying with these requests, Aran Grant refused to disclose the refund amount.
O I asked Aran Grant, how often passengers fabricate medical emergencies and relationships just to claim a refund? Why is a government-issued passport, which explicitly confirms marital status, not considered sufficient proof?
Given Aran Grant's failure to deliver on commitments, I seriously doubt that Aran Grant will be my choice for future travel. I do not recommend Aran Grant to others as well considering their gross misrepresentation of the facts to the airline on our behalf.
Secondly, Aran Grant offered a $50 travel voucher to be used as a discount on the next trip, " If you reconsider your rating and support our company with a better review, the travel voucher will be validated and added to your account." It is appalling that Aran Grant would have the audacity to ask me for a better review.
I was concerned about the discount price but at Joel's suggestion, checked my reservation with Lufthansa and they have it! I will definitely use ARANGRANT in the future.
Dear Sara C.,
Thank you for your 5-star review! We're thrilled that Joel's suggestion helped ease your concerns about the discount price, and it's great to know that Lufthansa confirmed your reservation.
Your trust and satisfaction are incredibly important to us. We look forward to assisting you with your future travel plans.
Sincerely Yours,
ARANGRANT Team
Initially booked with a very helpful assistant. Everything went smooth until the first flight change, then after a few days another flight change. After that, I decided to cancel my booking. Got full refund. Lost about 3% on credit card fee and international phone calls. I am not sure in the future I will still book this way, probably I would go via airline directly.
Updated on Feb 20,2025
Dear Arangrant T.,
Thank you for sharing your experience with us.
We're glad to hear that our assistant was able to provide excellent service during the booking process and that you received a full refund smoothly.
Your feedback is incredibly valuable, and we will use it to improve our services. Safe travels, and thank you once again for your feedback.
Sincerely Yours,
ARANGRANT Team
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Initial response date Feb 08,2025
Dear Arangrant T.,
We appreciate your feedback and apologize for the inconvenience caused by the schedule changes initiated by the airline.
Upon reviewing your case, we found that the last leg of your inbound flight from Dublin to Zurich on May 18th is no longer operating. Our team has checked for alternative options, and the next available flight on the 18th of May from Indianapolis to Zurich, arriving on May 19th, is the most viable option.
Our relevant team is currently exploring refund options due to the schedule change. We will update you as soon as we receive a response from the airline.
We truly appreciate your understanding as we work toward a resolution.
Sincerely Yours,
ARANGRANT Team
Very Satisfied with the travel itinerary that was created. It took many calls and emails to get the final product.
Dear Richard W.,
Thank you for your kind words and 5-star review! We’re delighted to hear that you are very satisfied with the travel itinerary we created for you. We appreciate your patience and the effort it took through multiple calls and emails to finalize the itinerary.
Your satisfaction is our priority, and we are thrilled to have delivered a product that meets your expectations.
Sincerely Yours,
ARANGRANT Team
Blake was again fast and efficient, helping us secure a business-class ticket to the Azores.
Dear Renate C.,
Thank you for your fantastic 5-star review! We are delighted to hear that Blake once again provided fast and efficient service, assisting you in securing a business-class ticket to the Azores.
Your satisfaction is our top priority, and your positive feedback is greatly appreciated.
Sincerely Yours,
ARANGRANT Team
Made booking air travel easy and helpful with seat assignments
Dear Valued C.,
Thank you for your wonderful review and 5-star rating! We're delighted to hear that our service made booking air travel easy and assisted you with seat assignments.
Your positive feedback is greatly appreciated, and we're thrilled to know that you had a smooth and helpful experience with us.
Sincerely Yours,
ARANGRANT Team
Murry was super helpful. Asked me what was important to me and delivered exactly that. Good communication, through email and phone service.
Updated 08 Feb 2025
Dear Arangrant t.
Thank you so much for updating your rating and leaving us a fantastic 5-star review! We're delighted to hear that Murray was able to provide the exact assistance you needed and maintained great communication through both email and phone service.
Your positive feedback means a lot to us and motivates us to continue delivering excellent service. We look forward to assisting you again in the future!
Sincerely Yours,
ARANGRANT Team
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Dear Arangrant t.
Thank you for your feedback and kind words about Murry. We’re delighted to hear that you received the support and service you needed.
We noticed that the rating given does not seem to reflect your positive review. If this was an oversight, we kindly ask if you could update the rating to better match your experience.
We look forward to receiving an improved rating from a valued customer like you.
Sincerely Yours,
ARANGRANT Team
Travis was our travel consultant and he did a great job finding the flights we needed at affordable prices
Dear David P.,
Thank you so much for your 5-star review! We're thrilled to hear that Travis did a great job finding the flights you needed at affordable prices.
We pride ourselves on providing excellent service and are delighted to know that your experience reflected that. Your kind words and positive feedback mean a lot to us and motivate us to continue delivering outstanding service to all our customers.
Sincerely Yours,
ARANGRANT Team
Mail managed to work with me on getting best flight info and prices on a multi city trip to Athens, Venice and Phoenix. He has great access to reliable information and is able to summarize it well. He's always professional and helpful. I have already told him that I have four other trips planned for this year and then I will be back with him For help on all of those.
Dear Stephen G.,
Thank you so much for your fantastic 5-star review! We are thrilled to hear that our agent was able to assist you in finding the best flight information and prices for your multi-city trip to Athens, Venice, and Phoenix.
We're delighted that you found his access to reliable information and his ability to summarize it well helpful. It's wonderful to hear that he has consistently provided professional and helpful service.
Knowing that you have already planned four more trips for this year and will be returning for his assistance brings us great joy. We look forward to continuing to serve you and making your travel experiences smooth and enjoyable.
Sincerely Yours,
ARANGRANT Team
Great work Sammy! He worked very hard to get us the best deal.
Dear Claude A.,
Thank you for your wonderful 5-star review! We are delighted to hear that Sammy worked very hard to get you the best deal. Your positive feedback means a lot to us and serves as a great motivation for our team.
We strive to provide exceptional service to all our customers, and it’s gratifying to know that your experience reflected that. If you need any further assistance or have future travel plans, we are here to help.
Sincerely Yours,
ARANGRANT Team
Your guy helped me with many options. He was patient with my requests to change dates also knowledgeable and quick to respond. Thanks. I will surely continue using you for flights.
Dear Richard D.,
Thank you so much for your 5-star review! We are delighted to hear that our agent provided you with numerous options, was patient with your date change requests, and demonstrated knowledge and quick responses.
Your kind words mean a lot to us and serve as great motivation for our team. We are thrilled to know that you will continue using our services for your future flights.
If you need any further assistance or have more travel plans, please don’t hesitate to reach out. We are here to help!
Sincerely Yours,
ARANGRANT Team
Your agent Amari helped me get good tickets at a great price. They were friendly, professional, efficient, and fast. Fantastic and exemplary service. Give them a raise and commendation!
Dear M S.,
Thank you so much for your fantastic 5-star review! We are thrilled to hear that Amari helped you get good tickets at a great price, and that you found their service friendly, professional, efficient, and fast.
Your kind words and praise for our agent's fantastic and exemplary service mean a lot to us. We greatly value your feedback and will definitely pass along your commendation and suggestion for a raise to the agent.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again!
Sincerely Yours,
ARANGRANT Team
This is the 3rd time we try out this company to book our flight tickets and found it was realizable with reasonable price. Definitely will book their services on my next trip. Thanks 🙏
Dear Benjamin C.,
Thank you so much for your wonderful 5-star review! We are delighted to hear that this is the third time you have chosen our company to book your flight tickets and found our services reliable and reasonably priced.
Your continued trust and support mean a lot to us. We're thrilled to know that you plan to book with us again for your next trip. We will continue to strive to provide the best possible service for all your future travels.
If there's anything else we can assist you with, please don’t hesitate to reach out.
Sincerely Yours,
ARANGRANT Team
I have not travelled yet but the booking experience has been fine. Thanks all
Dear Arangrant t.,
Thank you for sharing your feedback. We apologize for any inconvenience caused by the phone call, text messages, and multiple emails you received.
Please be assured that we have already raised this concern with our relevant team to cease any further attempts to reach you regarding offers.
Once again, we wanted to take a moment to express our sincere gratitude for choosing our services. Your input is invaluable to us, and we are always striving to improve our services.
Sincerely Yours,
ARANGRANT Team
Arangrant is a great place to shop for flight deals and especially business class fares. I was looking for a return ticket business class fares from India to the US to travel with my mother and found the agency to be very helpful and responsive. They assigned me with a dedicated travel consultant who was able to understand my needs and provide me the best quotes. After the first leg of travel was completed, they continued to liaise with me and provide support as I had an ongoing issue with the airline.
Dear Soumya C.,
Thank you so much for your wonderful 5-star review! We are thrilled to hear that you found Arangrant to be a great place to shop for flight deals, particularly business class fares.
We’re delighted to know that our dedicated travel consultant was able to understand your needs and provide you with the best quotes for your return ticket from India to the US. It’s also fantastic to hear that you found our team helpful and responsive, and that we were able to continue providing support after the first leg of your journey was completed.
Your positive feedback is greatly appreciated and motivates us to keep delivering exceptional service. We look forward to assisting you with all your future travel needs.
Sincerely Yours,
ARANGRANT Team
No history with them yet. We booked 2 international trips coming up. So far so good. Only issue was they booked 1st class on United. First 2 flights were like a slightly higher coach service. No food on first flight and no internet or even video screens on 2nd. Basically a more expensive seat. Definitely not first class but this company can't control the planes. My suggestion - look more carefully at the airlines and inform customers of this. We have choices of airlines.
Dear R E.,
Thank you so much for your 5-star review! We are delighted to hear that your initial experience with our company has been positive and that you have booked two international trips with us.
We appreciate your feedback regarding the first-class experience on United Airlines. We understand how disappointing it can be when the service does not meet your expectations. While we strive to provide the best options, we acknowledge that we cannot control the amenities offered by airlines.
Your suggestion to carefully review airline services and inform customers is valuable, and we will certainly consider this to enhance our service. We are committed to ensuring a smooth and satisfactory travel experience for our customers.
Thank you once again for choosing us for your travel needs. We look forward to assisting you with your upcoming trips and any future travel plans.
Sincerely Yours,
ARANGRANT Team
Great price and experience in general, will use it again
Dear Arangrant t.,
Thank you so much for your fantastic 5-star review! We are delighted to hear that you had a great experience and found our prices to be excellent.
Your kind words mean a lot to us and inspire us to continue providing outstanding service. We are thrilled to know that you plan to use our services again in the future.
If there’s anything else we can assist you with or any future travel plans, please don’t hesitate to reach out.
Sincerely Yours,
ARANGRANT Team
From the business
Business Class Journeys, Hassle-Free
AranGrant is a specialized team of travel agents with experience and knowledge to handle complex air travel operations. Our professionals, from different areas and backgrounds, are qualified to assist with different types of flight booking and travel arrangements, such as corporate and group travel, supreme vacation journeys, and flights with highest level of comfort, even when it comes to multiple destinations/airlines or complex itineraries.
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Updated on Mar 15,2025
Dear Joseph O.,
We are glad you've taken time to share you thoughts on Mar 01,2025.
We appreciate receiving your feedback at all times, good or bad. We consider that feedback is a valuable form of communication, even if it is passive. Through this, we learn of issues our customers encounter and the way they feel about a situation.
Upon review, we confirmed that the price quoted is based on our availability on our end. However, we are more than willing to review the price you found online and assist you further.
We'd love to help your case; however, considering the fact that you didn't return our attempt of communication, we are limited in the possibility to further address the matter.
Please know that we remain available to assist you shall you decide to reach out to us.
Sincerely Yours,
ARANGRANT Team
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Initial response on Mar 01,2025
Dear Joseph O.,
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have experienced during your recent trip.
We take your concerns very seriously and are currently looking into the matter to understand the details and ensure that such issues are addressed promptly. Please be assured that we will provide you with an update as soon as we have more information.
Thank you for your patience and understanding.
Sincerely Yours,
ARANGRANT Team