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Arangrant Reviews Summary
Arangrant has established a strong reputation for providing reliable travel services, particularly in securing competitive flight deals and business class fares. Customers frequently commend the professionalism, responsiveness, and dedication of the agents, highlighting their ability to understand client needs and offer tailored solutions. However, some concerns have been noted regarding communication delays and occasional issues with payment processing or reservation modifications. Overall, the feedback reflects a positive sentiment towards the company, with many customers expressing a willingness to return for future travel needs, suggesting a solid foundation for continued customer loyalty.
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Had a miscommunication/misunderstanding of what was incluced in the ticket I purchased. Expressed my upset and Leroy, the agent, acknowledged the issue and made amends. Satisfied with the end result.
Mel was very knowledgeable, professional and helpful in timely fashion to book my flights. I definitely will contact him future for my travel.
Dear Saroj D.,
Thank you for your wonderful 5-star review! We're thrilled to hear that Mel provided knowledgeable, professional, and timely assistance in booking your flights.
Your satisfaction is our top priority, and we're delighted that you plan to contact him for your future travel needs. We look forward to serving you again. Safe travels!
Sincerely Yours,
ARANGRANT Team
It was awesome from beginning to end very smooth i am happy i have found good service and will be using it for many more travels
Dear shazia a.,
Thank you for your fantastic 5-star review! We're thrilled to hear that your experience was smooth and awesome from beginning to end.
Providing exceptional service is our top priority, and we're delighted that you're happy with our service. We look forward to assisting you with many more travels in the future. Safe travels!
Sincerely Yours,
ARANGRANT Team
Great customer service, great deals- knowledgeable, Travel agent
Dear Arangrant t.,
Thank you for your fantastic 5-star review! We're thrilled to hear that you experienced great customer service and found excellent deals with the help of our knowledgeable travel agent.
Your satisfaction is our top priority, and we look forward to assisting you with your future travel plans. Safe travels!
Sincerely Yours,
ARANGRANT Team
Booked business class seat with West Jet from YYC to NRT with a better price than the airline offered, only glitch was no seat assignment at first but resolved later.
Dear R H.,
Thank you for your excellent review! We're thrilled to hear that you secured a better price on a business class seat with WestJet from YYC to NRT through our service.
We appreciate your patience with the initial seat assignment issue, and we're glad it was resolved to your satisfaction. Your kind words mean a lot to us, and we look forward to assisting you with future travel plans. Safe travels!
Sincerely Yours,
ARANGRANT Team
Myron helped us find a very good price for the airfare. He was friendly, patient, and very courteous. I would definitely come back to him when I need to fly globally.
Dear Reghie t.,
Thank you for your fantastic 5-star review! We're delighted to hear that Myron provided you with friendly, patient, and courteous service while helping you find a great price for your airfare.
Your satisfaction means the world to us, and we look forward to assisting you with your future global travel plans. Safe travels!
Sincerely Yours,
ARANGRANT Team
Finding a great price on business class airfare was was quick and easy!
Dear Edward T.,
Thank you for your fantastic 5-star review! We're thrilled to hear that you found a great price on business class airfare quickly and easily.
Providing a smooth and efficient experience is our goal. We appreciate your kind words and look forward to assisting you with future travel plans. Safe travels!
Sincerely Yours,
ARANGRANT Team
I do have one question which Cordelia said she would ask; I haven't heard back, perhaps she hasn't had time to ask. I made reservations through Arangrant for my daughter and granddaughter to fly from Tampa to Seattle and back, and I forgot to apply the vouchers I had received for purchasing tickets from Seattle to Osaka and back. I asked Cordelia to ask if these two $50 vouchers could be applied and I get a refund of $100. This in no way is Cordelia's fault, she has been an excellent helper.
Dear Arangrant t.,
Thank you for your wonderful review! We're delighted to hear that Cordelia provided excellent assistance and that your issue has been resolved.
We appreciate your understanding and patience during the process. Your satisfaction is our priority, and we're grateful for your kind words. Safe travels, and we look forward to assisting you again in the future!
Sincerely Yours,
ARANGRANT Team
Seems like this company is a group of people who have fulltime jobs somewhere and they do this a side job. Or its a company run by people who live in their parents' basements and play games 75% of the time and respond to customers only when they have a break to grab something from the refrigerator. Seriously, I will never book with this company.
Dear G M.,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you encountered with the hotel voucher and the subsequent communication issues.
We acknowledge your complaint and assure you that this matter has been brought to the attention of our relevant team to prevent such instances from happening in the future.
Once again, we wanted to take a moment to express our sincere gratitude for choosing our services. Your input is invaluable to us, and we are always striving to improve our services
Sincerely Yours,
ARANGRANT Team
Percy the Aran Grant agent gave me an unexpected follow up call and will hopefully be able to resolve my issue
Dear John A.,
Thank you for your fantastic 5-star review! We're delighted to hear that Percy provided you with an unexpected follow-up call and is working diligently to resolve your issue.
Going above and beyond for our customers is our goal, and it's wonderful to know that our agent's dedication made a positive impact. We appreciate your kind words and look forward to continuing to provide exceptional service. Safe travels!
Sincerely Yours,
ARANGRANT Team
My credit card declined the payment assuming it was a fraud charge. Arangrant kept trying for 8 hours to charge for the tickets but cc kept declining. Finally I called cc in the morning and asked them to allow the charge and then called arangrant to retry and it went through.
Arangrant was very patiently waiting for the charge and also was quick in the customer service call to sort out the payment. Thanks!
Dear Arangrant t.,
Thank you for your wonderful 5-star review! We're glad to hear that Arangrant was patient and persistent in resolving the payment issue with your credit card.
It's great to know that our team was quick and efficient in assisting you through the process. Your kind words mean a lot to us, and we appreciate your understanding and cooperation. We look forward to serving you again in the future. Safe travels!
Sincerely Yours,
ARANGRANT Team
Raun was extremely patient with my changing mind, and gave so many choices for travel to fit my budget. He was extremely knowledgeable about the airlines and was very diligent about staying within my timeline. Great experience! I booked two trips through him.
Dear Arangrant t.,
Thank you for your fantastic 5-star review! We're thrilled to hear that Raun provided you with patient, knowledgeable, and diligent service, helping you find the best travel options to fit your budget and timeline.
It's wonderful to know that you had such a great experience and booked two trips through our agent.
Your kind words mean a lot to us, and we look forward to assisting you with your future travel plans. Safe travels!
Sincerely Yours,
ARANGRANT Team
The agents that I spoke to were very kind and knowledgable about what they were doing! Thank you for all of the help :)
Dear Arangrant t.,
Thank you for your wonderful 5-star review! We're thrilled to hear that our agents were kind and knowledgeable, providing you with the assistance you needed.
Your satisfaction is our top priority, and we're delighted that we could help. We look forward to serving you again in the future. Safe travels!
Sincerely Yours,
ARANGRANT Team
As always, Adam was very responsive and answered all our questions. We also spoke to call center in Indai
Dear Harsh D.,
Thank you for your fantastic 5-star review! We're delighted to hear that Adam was very responsive and answered all your questions. It's great to know that our call center in India also provided the assistance you needed.
Your satisfaction is our top priority, and we look forward to serving you again in the future. Safe travels!
Sincerely Yours,
ARANGRANT Team
I worked with Davin and he was great. We book with a large international carrier and got great business class seats at a good price. At the same time we paid our travel agent/carrier, a booking reference code showed up and we picked seats.
The only thing I would advocate for is "buy the travel insurance". Not the high priced one but the middle value one.
Dear Bruce B.,
Thank you for your wonderful 5-star review! We're thrilled to hear that Davin provided excellent service and helped you secure great business class seats at a good price with a large international carrier.
It's fantastic that the process was smooth and efficient, allowing you to pick your seats right after payment. Your kind words mean a lot to us, and we look forward to assisting you with your future travel plans. Safe travels!
Sincerely Yours,
ARANGRANT Team
I have great and very pleasant experience, especially dealing with Olivia, she's very professional and dedicated to the ultimate limit, getting all my tickets booked fast and to my satisfaction
Dear H Z.,
Thank you for sharing your wonderful 5-star review! We're thrilled to hear that Olivia provided you with professional and dedicated service, ensuring your tickets were booked quickly and to your satisfaction.
Your kind words mean a lot to us, and we're delighted that you had a pleasant experience. We look forward to assisting you again in the future. Safe travels!
Sincerely Yours,
ARANGRANT Team
We used Tyke C to book a complicated multi-fligjht trip. He was patient, helpful and always available to deal with our scheduling errors and changes
Dear R. M.,
Thank you for your wonderful 5-star review! We're thrilled to hear that Tyke C was patient, helpful, and always available to assist you with your complicated multi-flight trip.
Handling scheduling errors and changes can be challenging, and it's fantastic to know that our agent made the process smoother for you.
Your satisfaction means a lot to us, and we look forward to helping you with future travel plans. Safe travels!
Sincerely Yours,
ARANGRANT Team
Made a mistake on flight dates. Agency did not call back to help. They were quick to call and help with getting the ticket.
Dear Arangrant t.,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced regarding your flight dates. We understand how frustrating it can be when plans don't go as expected.
Upon reviewing your booking, we see that the ticket is non-refundable and changes are not permitted, as per the fare rules. However, we may reach out to the airline for an exception depending on the reason for the change.
Please know that such a request is subject to the airline's review and approval.
Our service team is available to provide you with further assistance.
Sincerely Yours,
ARANGRANT Team
I was very happy with my service when I had to cancel my trip. Very cooperative and efficient.
Dear Lucia B.,
Thank you for your positive 5-star review! We're delighted to hear that our team provided cooperative and efficient service during the cancellation of your trip.
Ensuring a smooth and hassle-free experience for our customers is our top priority. We appreciate your kind words and look forward to assisting you again in the future. Safe travels!
Sincerely Yours,
ARANGRANT Team
As always the agents were very helpful in trying to work through the different options. They are always very courteous as well as interested in getting you the best pricing. Will use again!
Dear Arangrant t.,
Thank you for your amazing 5-star review! We're delighted to hear that our agents were helpful, courteous, and dedicated to finding you the best pricing.
Your continued trust and satisfaction mean the world to us. We look forward to assisting you again in the future. Safe travels!
Sincerely Yours,
ARANGRANT Team
From the business
Business Class Journeys, Hassle-Free
AranGrant is a specialized team of travel agents with experience and knowledge to handle complex air travel operations. Our professionals, from different areas and backgrounds, are qualified to assist with different types of flight booking and travel arrangements, such as corporate and group travel, supreme vacation journeys, and flights with highest level of comfort, even when it comes to multiple destinations/airlines or complex itineraries.
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Dear Arangrant t.,
Thank you for your wonderful review! We're sorry to hear about the initial misunderstanding, but we're glad Leroy was able to acknowledge the issue and make amends.
Your satisfaction is important to us, and we're happy that the situation was resolved to your satisfaction. We appreciate your kind words and look forward to assisting you again in the future. Safe travels!
Sincerely Yours,
ARANGRANT Team