Aramex InternationalReviews 294

Aramex prides themselves in over 17,000 employees, across more than 600 offices, in over 65 countries,... but does not answer phones, or respond to email. Packages lost left and right, their website doesn't even state a zip code for their NY address... piss poor performance for a company that claims to be in the "freight business"...

If I can give ******* I will do very bad customer service never answer the phone never care about customer and very slow delivery the worst experience ever

Very pathetic services, Not willing to get the shipment cleared from custom. We have provided all the documents still they only keep sending automated mails and voice calls.
Vinod Bakshi
*******955

Aramex couriers wellington franchise provide terriable service and when you ring to seek assistance youare fobbed off to an overseas call service who promise to "sort out your problem", but actually do nothing. Beware of any business that wont give a local contact number.

WORST SERVICE EVER RECEIVED! Pathetic service and call center service. This is the last time i amusing Aramex!

This week alone one item went missing but managed to get refund from retailer. Item has been travelling Christchurch to Dunedin since 11th of April. Currently having issue with goods from Briscoes Amarex in Nth Island say they have arrived Dunedin. You ring Amarex Dunedin but get no answer. Their tracking details suddenly update saying delayed but no info on type of delay or currentlt where goods actually are. I am in process of trying to demand refund from Briscoes.

I am writing in regards to a recent shipment I received from your company and when I opened the delivery package for checking the products inside, I found that all of them were in broken state. Unfortunately the original box has been changed and removed from cover box ( packaging box stock videos and clips available to use in if required) and I had sign off Shield Protection Application but they ignored there responsibility by asking me to contact KSA office I try to call there office 39 times and they keep me on hold after they cut the line!the (I have all the documents and details) Therefore, I do expect Aramex constructive to be responsible for paying and refunding my total loss

My item has said it "will be picked up/delivered" for over 48hrs. It was supposed to be delivered by April 10th. I called & was on hold for 30min without being able to speak to anyone.

It's truly awful and futile rules and service
The sender and the receiver at same city and 5km between them and 5 days after he didn't receive the parcel yet
Unbelievable
If you can't handle it with care close this company better

It's been more than 2 weeks since we canceled the orders due to Aramex's complicated procedures that have resulted in a failure to deliver a product which is the only service they got but still they fail to deliver that. And to this day we have no update on the refund process. I'll have to report a fraud case against ARAMEX for their hesitation in taking such responsibilities.
Shipment numbers:
*********************

The worst of the worst! Losing package after package and blocking any possibility to contact their so-called "customer support"!
My inquiry about the package they lost in 2018 is still "being processed"!
I can't believe that wrack is not out of business and eBay still uses them for international shipping!
What did you do with yet another package *******6742?!

Dont never use them there is a 99% chance you wont get your package and if you do it would be smashed to pieces

The worst ever freight company in Australia. DO NOT USE IT. As a business company (spent $*******/year) we have used the old Fastway and Aramex for some years, and I can tell you the service is getting very bad.
You paid for an extra service, POD (Proof of delivery) as we sell alcohol, and they are not able to get a name and uploaded it on their portal. I have done at least 200 enquiries in the past month to get POD.
STAY AWAY from THEM. Customer service and accountability of their mistakes is non-existent. USE Auspost or Border Express more reliable.

No CUSTOMER SERVICE AT ALL
NO BODY WILL CALL YOU ABOUT YOUR SHIPMENT
YOU WILL BE PISSED OFF FOR YOUR EXPECTED SHIPMENTS FOR MANY DAYS
YOUR WILL CONTACT YOUR FRIENDS TO HELP YOU TO GET YOUR SHIPMENT FROM ARAMEX
YOU WILL REGISTER THOUSAND TO COMPLAINTS EVERYDAY ON ARAMEX WEBSITE BUT NO ONE WILL REPLY.
YOU WILL TRY MULTIPLE ARAMEX NUMBERS BUT YOU WILL LISTEN ONLY IVR MSG AND NOBODY WILL ATTEND YOUR CALL
WHEN YOU TRACK THE SHIPMENTS, YOU WILL WONDER SEEING WRONG STATEMENTS ABOUT YOU THAT THEY CONTACTED YOU AND YOU RESPONDED.
WHEN YOU ARE LEFT WITH NO WAY OUT TO GET YOUR SHIPMENT AND EVEN AFTER 10 DAYS NO ANY ASSITENCE AND YOU THINK YOUR SHIPMENT IS LOST
ONE DAY ARAMEX GUY WILL CALL YOU THAT I AM COMING TO YOU WITH UR SHIPMENT.
THIS HAPPENED TO ME MANY TIMES WHEN SOMEBODY SEND ME A SHIPMENT THROUGH ARAMEX.

Failed to deliver on due date, statements on their system that two attempts were made which is an absolute lie. Numerous emails to customer support as their phone helpline is useless, only one response with no resolution. Avoid Aramex like the plague their service is zero.

Worst courier company... At the beginning of 2022, a package was missing. Either they stole it, or they just threw it away... I corresponded with them for almost a year, they generally ignore me. In the Ukrainian office says that they do not answer their requests either...

It was the worst experience of my life.They delayed my passport delivery, It was with them from US embassy after I got my visa approval, even after 4 days it still remained in the same branch, while tracking ID showed that its on way and it was informed on call that it will be delivered within 24 hours.My flight, my trip to other country was missed due to Aramex.
No contact could be done, great trouble caused and mental stress too