Aramex InternationalReviews 294

I still didn't get my parcel... I had sent in 2021 and now it's 2022. They say they have destroyed it. Iri ask them why they have no proper answer to it. Iam still facing lot of difficulties and problems due to their stupidity.
I have mails conversations which proves their fault and have taken money double saying its for clearance.

Unfortunately I had no control over who my eyeglass company used to ship I have been waiting for my daughters eyeglasses for over 2weeks (it'll be 3 weeks tomorrow)it is causing her extreme pain headaches the package has sat for over a week in one warehouse and is now in another less than 30 miles from my house but still they are not even attempting to deliver

I booked a parcel to pick up over 50 days ago. Apparently, the courier supposedly turned up on the second day to pick up the parcel. At 3:51PM 01/Jun/22, the parcel was marked as not there, No courier arrived at all, on top of the parcel being clearly in view. I arranged for a pickup again through the Auckland Aramex CS. I was appreciative of the minimal time taken to answer the call, from there, there was nothing good to add. After calling CS over 15 Times over the next 50 days, I was met with "we are so sorry, I've put this parcel on high priority and it will be picked up today", ever since call 1. The last call I made I was talked over myself to explain that it should be picked up. I asked for reimbursement for damages done from time delays and parcel damage from over-exposure to weather. I thought I would get at least something back because the fair trading acts of 2017 as well as Aramex's own policy were violated. I was told quite smugly too, that this was impossible, due to the parcel not being picked up. I then asked for them to pick the parcel up, as per the contract. I was then told, "we are sorry but that is impossible". At that point, I lost it and let some less professional words lose. After that, I was told I can be put on hold, and I was left listening to an automated voice for the next indefinite amount of time. The CS rep should be fired for that, that was a clear move of spite. A courier company that can't pickup? May as well be a paperweight service.
Over the last couple of years, I have had no issues with Aramex, but this was enough to turn anyone away for good.
Overall I have never ever come across so many lies from a CS rep telling me the parcel is getting picked up, as well as a confirmation email 20 days later. I've sought legal advice and there are grounds for this to be followed. If this unfortunate event happens to you, record every call, get another email confirmation, and get an SMS confirmation. Aramex can get held accountable for poor business ethics.
As I write this review (of which I have never written many ever) on 25/Jul/22, the parcel still has not been picked up (I will be rebooking to NZpost now). If an Aramex CS rep reads this, please check my calls to Michelle from Auckland in your database, no customer deserves that treatment from CS!

I have placed a request for picking up on a item from Pakistan to be shipped to the UAE on July 7 2022, it is now July 19th 2022. I have called multiple times through out the 2 weeks of waiting with little to no help from customer service from there call center. They just regurgitate the same line we will send a email to the branch in Pakistan to get a update on your shipment, or your order is still in process, or the kicker they are on route to collect the item we will notify you once it is picked up from the shippers location! IT HAS BEEN 2 WEEKS WITH THE SAME EXCUSE WITH NO ABILITY TO TELL ME HOW THEY ARE GOING TO RESOLVE THIS ISSUE. I have requested to speak with a manger or supervisor to no avail. They just say he will call you back in 1 hour but that …

Arranged a pickup, careless driver took the the parcel but never scan the label. Item was lost in transit, merchant consider item was not shipped on time and cancelled my sales order, resulted me being penalized.
Called their useless CS for almost 2 weeks, the same answer from them every time, that the operation team will investigate and give me a callback within 48 hours. Worst thing is I have to repeat my issue every calls to different CS, proved that they never put any notes or record you case at all. Until now I never receive any call back from Aramex, even I have found out that item was later being sent without the tracking being updated! This telling me that Aramex support don't even bother to give you a follow up and just let the issue pass silently, pretending nothing has happened. WORST shipping company that I ever deal with.

I Oder something last month still not received, the delivery man give fake details (payment not ready
I visit 2 time aramex store abu hamour and west way they said Saturday (21/05)but still not received, aramex customer service also no good

Waited for my parcel and was home all day on the 6th and 7th. No one called or contacted me. A card was placed into my post box stating that someone came buy found no one home. I have tried multiple times to contact them but you can only do so via Whatsapp or messanger. How is this type of service allowed. I have no idea where my parcel is and it is a birthday present from the UK. Never again Aust Post. Can not even read the hand writing on the card fully

They gave me promise, my shipment will delivery no longer than 4-5 days. It is 2 hours by airplane. 13 days! Still moving all over the world. Idiotsssss army working there. No more Comment. Never ever try or use them.

Express mail is about fast delivery. Aramex does not respect its customers and has no sense to time. Please guys don't use Aramex.

It has been a week now and my document, a single document, did not reach domestically!
Customer service guys are lost
Delivery guys are rude and careless
I have never seen a service that is worse.

Samu

Consistently terrible experiences with this incompetent company. Parcels cronically delayed, lost, sent to our neighbors instead of us or found up the street. It just amazes me that they're still in business. Aramex you're not fooling anyone with your clever re-branding, you absolutely sucked as FastWay and you seem to have got even worse as Aramex. Don't buy from businesses that use Aramex, that's the only way they're going to feel the pain they have inflicted on us consumers.

I had previously shipped one of the products from America and I shipped it 4 times without problems. When I wanted to ship the product for the 5th time, they told me that it is forbidden to ship it even though it is the same product. When I asked for a picture of the product, there may be an error. I do not get an answer and the case was closed without a response CAS/0322/1290

Proof 1
Https :// ibb.co/ vmqs47S

Proof 2
Https :// ibb.co/ 6B2QRS9

I messaged *******@aramex.com to without any response

Proof 3
Https :// ibb.co/ GPfnMSj

What displeased me more that i was always paid about $20 for shipping from America to Morocco, And when a shipment was stopped in America, they asked me to pay the same price if I wanted to return the product to the supplier who is in the same country

I have now had four experiences with Aramex Courier Service and each one was bad!
Each time this happens:

1. Driver requests location and photo of building.

2. Courier never arrives.

3. I receive a message on the Aramex website: "Customer not available. Package returned to Depot".

What type of service is this?

I am not exaggerating in my comments. This always happens when I have dealings with Aramex.

Don't waste your time using Aramex and use a courier company that knows their business!

If I could give them a zero star would be great. I had a package sent on Jan23rd I called on feb1st they said they will send email to pay the customs and I received this email on Friday Feb4th. Today is Tuesday Feb. 8th and didn't receive it yet l. I paid $235 for. 5kg for this unprofessional service. Never ever again

In spite of being a long time user of the Aramex Shop and Ship service, I never realized how pathetic their customer service would be till I actually had to deal with them. There's no person to talk to if an issue arises. The rep who answers the phones just parrots out something she's programmed to talk but never makes any earnest attempt to resolve issues. You can't reach any of their supervisors. I did once but that was it- nothing further from there either. Mails are answered by referring to their set responses. And then there is their delivery service that thinks they are a totally different company and has no co-ordination with their office departments. They keep sending 'attempted delivery' messages even without any attempt and there's no way you can reach through to someone sensible to tell them the situation. My paid package has been with them for two months now and I am yet to receive it in my hands. Truly pathetic customer service.

Aramex getting from bad to worse> they are employing least knowledgeable staff & cant handle very minor issue> They are having lack of communication among their department that shows how bad they are. More important they don't care if you give bad feed back which means reputation of the company they work for is least important>

Aramax is unbeliveable bad.
You cannot get them on the their phone line.
And the they have an automated email reply to queries.
I had hundreds of courier deliveri in last 12 months.
Every time it is Aramax, I have problems.
These guys should not be in this business

If you have some heart problems never use Aramex you will be dead by frustration and anxiety
My parcel usually arrives within one week with other courier services but with this bull$#*! service it took one month and yet not received
Poor customer service, no transparency, incompetent staffs
Totally the worst courier service in the world