AppleReviews 2,092

I was locked out, charged for an app that I thought I had canceled, and had a few other issues, and Ms. Tianna took that monster bull by the horns and wrestled it to the ground with full, and deliberate speed. She did that with the most pleasant attitude, and the most patient demeanor that I have encountered in many years, either in person or over the phone. Apple, I hop you realize what a true GEM you have in her, not just personality, but in her knowledge base as well. She should be in a position where she can hire, and, or train in her own image, in every regard. Apple, you have a WINNER!

It recently came to my attention that for 55 months I have been double charged for my Spotify account. Back in 2015 when Spotify and Apple split, I transitioned my Spotify Prime billing over to Spotify because it cost me $10.91 whereas Apple charges $14.19. At this point in time, my Apple Spotify account was downgraded to a free "trial" account and I was no longer being charged the inflated premium. I'm only now realizing, 55 months down the road, that once that trial period ended, Apple began charging me for my account that had previously been canceled with them. They chalk this up to a "user agreement that states that once a trial subscription has ended, you will automatically be charged for the premium account". I have never once received an email regarding these charges. The total charges for these 55 months amounts to $780.45. After 4 hours on chats and on the phone with Apple employees and supervisors, I was told I would be credited $28.38. This is pure fraud and theft. I was never notified of these charges. After reading multiple forums and threads from others experiencing this same issue, I have reached out to a class action lawyer. He will be investigating this issue further. I plan to update this thread as we look into suing Apple. Stay tuned and share this thread if you know of others who have been taken advantage of in a similar way

The iPhone XS Max crams a 6.5-inch screen and all of the same great features of the iPhone XS into a Plus-size body -- but it's not as huge a leap up as you might think.

Pros: The iPhone XS Max has a big, brilliant display and a little more battery life than the XS. It benefits from the improvements that the XS also has: faster speeds, some durability and water resistance improvements, better camera and dual-SIM support.
Cons: It's so, so, so expensive.

My iPad is 2 1/2 years old it has been giving me problems since the beginning of the year
The battery is not holding charge although is says 100% charge. I have taken it to apple genius each time I get a different diagnosis depending on who looks at it. I keep telling them it is the battery because if I keep it plugged in it will work but soon as it is unplugged it shuts of. The apple staff only will direct me to get a new iPad the warranty is expired so I only got a few months after the warranty. Apple needs to do better I am very disappointed I am a senior I like to use my iPad they should be able to do something.

My ipad developed a fault in May, booked an appt with nearest store to be informed battery was faulty and I would need to pay £70 to get a replacement ipad. Why, did i have to pay, not my fault the battery was faulty. Turns out there is no arguing with customer service. They have a script and they stick to it, robots. Obviously my fault for buying an ipad with a faulty battery.
Anyway 3 months on my replacement ipad develops a cracked screen, not been dropped, and in a heavy duty shockproof case. So booked another appt to be accused of damaging the ipad myself and then informed £190 to replace screen. Are you kidding me.
Asked to speak to a manager, complete waste of time. He repeated almost word for word what the supposed 'technician' said.
Apple do not care once they have sold you a product.
Will never buy Apple again.
There are just as good, if not better, brands out there.

You forgot your information. You go online to input information to get your account reset. You put in the correct information (based on your copy of security answers when making the account and when it was finally resolved after much frustration) and it constantly says you are incorrect and then lock you out. You go in store to ask for help. They make you wait 3hrs for help, okay. You speak to the "geeks" there and they say you need to call in instead of speaking to them. Okay. You call in, the phone representative tells you (on speaker phone) that you should go to the store "geeks," store "geek" is freaking out and pushing responsibility to the phone representative. After them talking and arguing, the phone representative helps you to send in a reset request. The request makes you go back online and put in the same darn information, but surprisingly this time it works.

THERE HAS TO BE AN EASIER WAY FOR CUSTOMERS TO RESET THEIR STUFF WITHOUT HAVE TO GO THROUGH SO MANY CHANNELS (ESPECIALLY WHEN THEY WERE RIGHT THE FIRST TIME)

I bought a new iPhone three months ago. The battery overheated and died. I have gotten SO much runaround from so many Apple customer service reps. And still do not have a phone. Obviously Apple does stand by their Products. I have been using Apple products for many years and as long as product is working all seems fine until one needs service. Strongly leaning away from Apple products because of this one experience and reading the experience of others with service issues.

Rather than write an 8 page review, I'll just summarize. Spoke to 7 people on the phone and one in the store and now after 3 months we are finally getting close to completing our issues. How can all these people be so clueless about their products, their systems and procedures and any ability to complete a task. I spoke to customer service, a supervisor (truly a joke), and a "genius bar" person. They all told me that my issue was really unique. Then I went to an Apple forum only to find thousands of others with the same issues. How could they not know!

Three months, dozens of calls, many hours on hold and describing the same story over and over. If I billed them for my time I would own an Apple Store.

Poor systems, poor training, poor information flow, just plain pissed off customer.

Apple computers are a mixed bag. Some of the older stuff is better than the new stuff. The problem is like on the iMac all the new programs that they have made usually won't work on the older machines. Forcing you as a consumer to upgrade and spend thousands of dollars. As well as their software updates for your phones slow your phone down. I think Apple computers depends on what you do with them the older ones are even better than the newer ones.

I was recently abroad and was charged 11 times for reactivating FaceTima and I-messages. I did not use any of those applications while abroad. These charges are random, I go abroad every summer and this never happened. Apple does not explain these charges (amount or occurrence). The total amount is not very much ($10) so when you call Apple costumer service, after 45 minutes waiting to talk to a representative, you just decide is not worth your time. If they do this to thousands and thousands of people they can collect million of dollars. That is one of the factors that explain Apple reporting amazing gains. It is scary how defenseless one feels with this big companies. They charge (steal from you) whatever they want and whenever they want and you just pay.