AppleReviews 2,092

I dropped my phone and from the small fall the phone shut off and now it won't shut back up. I have insurance on the phone but I can't file a claim until I turn the find my iPhone button off. I can't do that without my apple id password which is saved on my phone and I don't remember it. I tried to reset my password and apple said it would take 24 hours to send me instructions to reset it. I use my phone for work so I figured only one day wasn't so bad. I just went and checked and now it says I have to wait 3 days to reset it. So I can't even file the claim for another 3 days. Which is absolute BS. Why does it take 4 days to reset my password, especially after i verified everything. I will never EVER buy another apple product after dealing with this. I even called in and Apple said they can't help me at all LOL.

We called because there is a corrupt data when my daughter tried to update her phone Apple was going to fix it for free now they claim there's a slight water damage we never told him about what there's never any water damage now they won't fix it not ever once was their water damage apple is by far the worst

My wife bought a new iPhone today, only to find that it no longer come with a charger to plug into the wall, only the cable part was provided. This wouldn't of been a big issue but they have also changed the shape of the cables insertion point making it no longer compatible with the old wall chargers. I think this is an anti user friendly and thoughtless move by apple, and could possibly be the signs of a slow decline of the business, as one of their main focuses in the past was to be user friendly. Do better apply

Love my new iPhone 12 Pro. It's really my best solution to change my old phone. Also i like blue color of my new phone

No headphone or usb jacks inputs and now all the OS are full of glitches and constantly failing. Apple support does not even try to help anymore.

I would give a minus if I could. It is a big fake bubble company. Greedy, all they care about is meeting targets. I'm waiting for the day when I see a competitor wipe them off from the market. Do not buy apple products, you will regret that but it would be too late because they already took your money and expecting you to do so every year.

I have been an Apple user for 16 years, and 6 months ago Apple decided to permanently disable my account. No warning, no reason, just done deal, and no one can reinstate it.
Will be changing as soon as my plan finishes. Not happy!

So, I had to buy an IPad Pro 2020 for my work. When using files app, the screen would flicker and what I was editing would disappear. This was rare to happen. Now it's happening quite constantly. When contacting Apple, this rude, uneducated man who kept speaking over me basically said there was nothing to be done, either I'd use another app or wait for an eventual system update that may or may not solve the issue. So you pay a fortune for something that doesn't work properly, after you get the item, Apple is USELESS and the item itself is very limited, can't do half of what a Microsoft device would do. Surprise surprise, Apple rips people off. They should go bankrupt. By the way, my iPad Pro is less than a year old.

I forgot my ipad password. After 3 phone calls with Tech being told it will take 24 hours I got an email now telling me it will take 12 days to reset a password. For a Tech company Apple is kind of backwards what will they know in 12 days that they don't know now? I guess I will return my ipad I don't recommend Apple

I was introduced to Apple with my iPhone SE (2020), and loved it. Very soon thereafter I upgraded to the 11 pro max, then 12 mini. I have since purchased: AirPods; AirPod Pros; Apple Watch series 6; iPad Pro 11 2020; Apple Pencil; and I'm very eagerly awaiting my first Mac, a 13" MacBook Pro M1 with 16gb unified RAM which arrives tomorrow! Planned future purchases: Airpod Max; iMac; upgrade to M1 iPad Pro 12.9"; possibly the next iPad mini for traveling; iPhone 12 Pro Max (tough I may wait for the next gen).

This is a review of the Apple Developer Program, a nightmare if there ever was one. I have tried to enroll in this program and have jumped thru many hoops but no success - either due to their dynosaurian software run by a useless AI or their deficient staff.

(1) You can not register on Apple Dev Program if your ID and your region doesn't match. So, if you are an American in Sri Lanka and want to register, you are out of luck.

(2) Even if you user VPN and say that you are in USA, the grand AI system will detect it and give you an error called the "Great Unknown" - even their Helpdesk staff can't tell you what the error was.

(3) I finally managed to get thru the door and paid for the program using two phones (one in US, one in Sri Lanka) and then, the Helpdesk struck. They canceled and refunded my Dev Program membership. The reason: I had the wrong region ID. To summarize:

(A) Correct region ID of USA in Sri Lanka = "Great Unknown" error
(B) Incorrect Region ID of Sri Lanka = "Helpdesk Strike"

Either way, you waste tons of time dealing with these nincompoops. How did this company become so successful?

I'm an android user yet my mother who has now passed used to buy apple. She purchased an iPad 2 months before passing away. It is locked. It was in my father's possession and 2 years later we are still unable to use it. Having spoken to countless people in the technical team and lodged complaints over several weeks ago, no one has contacted me regarding the matter. I followed up again only to find my complaint had not been recorded and followed up again. One technician said that it was a software issue and that you had to keep uploading until it recognised the document. It took one person 20 go's and on the 21st go it recognised the same receipt document to unlock the device. The fact that Apple won't recognise that they use faulty software as an IT company is ridiculous, wasting customers time trying to get their devices to work. I now have an ipad that my father bought for my mother for £409.00 that he can't use and only got two months use out of. Having been sent in circles, every other matter of resolving her affairs have long been resolved yet we have got no where with this one. We've provided receipts, bank statements and all the evidence they've asked for and they stlll won't recognise my father as the rightful owner using the excuse of not wanting to compromise the privacy of my mother. How is compromising privacy if we want the device reset. We've offered a copy of the death certificate which they've declined. So we're sitting with a dead ipad unable to use it, apple won't respond to complaints or anything. Gone are the days where you pay a lot more than Android for 'customer service'. All I can advise is to stay clear of this company. Go with Android, never any problems.

I bought a phone for my daughter and cant use it because we are having issues with her apple ID and my older daughter's ID. They squeeze every dime out of you for everything under the sun.

I just tried to log into my Apple account to authenticate my music in iTunes on my new laptop. About 5 years ago, my father died, and then 4 years later, my mother died, so I have been busy settling their estate. Years ago I set up two step authentication on my Apple account, but stopped using the phone I had set up for this purpose. Apple now tell me that there is nothing they can do if I can't remember the number. Since I no longer even have the phone, it would do me no good anyway to enter it. My Apple account is completely inaccessible to me now, and I am told they cannot help me with it. Something so simple. Apparently it is their security policy. So, now that my account is useless, my intention is never to buy another Apple product as long as this policy stands in my way of doing what I need to with my own account. I was going to buy another iPhone to replace my current Android. Not any more, and never again as I am impeded from accessing my account. This mistake on my part, as they tell me, is something their competitors do not have, and in my humble opinion, is arrogant and impedes their sales. I feel vindicated by that, at least. I will keep my iTunes and the songs I can play, but I am deleting all of the ones I cannot authenticate, and I will never purchase another song from iTunes. Apple, I know you will not hear me when I say this, but I will say it anyway. Do something about this!

This might as well be the best phone in the world, but when they upsell me the charger at the very end, that's when I know I'm buying from a bunch of greedy snakes.

If you buy an expensive product and it fails, Apple is unwilling to offer any support beyond the warranty. Even though it was supposed to be covered by AppleCare+ and they failed to include it, and there was a commitment that the keyboard which failed before was reengineered and is now just fine. It is not fine and they want $270 to replace it. Not a chance. Apple should be ashamed of themselves for their support of such shoddy workmanship.

I'm sitting through my LAST 3 hour update. Changing phones, watches, and carriers ASAP! This is totally uncalled for. I've been with Apple for years. Time to go elsewhere...

If Apple is going to play in the financial services industry you need to up your game. You are dealing with people's money and your service is horrible. After being declined on Apple Pay for making a peer to peer payment, I spoke with my bank per the message provided by apple within the app. My bank (Chase) answered the call within seconds, got me to a specialist and resolved any issues on Chase's side. I then was still getting declined due to Apple reversing the charges. I then called Apple to have them resolve their issue. I sat on hold for 12 minutes, then got a a tier 1 agent who then transferred me to tier 2 to hold longer.
A few minutes later I was dropped. I was called back and then continued to sit on hold for another 30 minutes until the tier 2 specialist answered. The tier 2 specialist tried to blame it on my friend whom I was sending money to saying he was declining the transaction. However the Apple Pay app was instantaneously declining the transaction and saying it was the banks fault. Obviously there is a gap in knowledge of their own offering and system. I was then asked to hold longer for a tier 3 agent. The tier 2 agent couldn't tell me how long it was going to take to speak with anyone and just kept saying, "would you be willing to continue to hold"? The tier 2 agent continued to find reasons that were invalid to explain the issue and had no ability to get help. Apple not only had inadequate and inexperienced people for tier 2, they chose to not give them support for a tier 3 or supervisor to help out without waiting in a continuous unadvised hold queue.

This is ridiculous Apple and your service is substandard to PayPal, Venmo, Samsung Pay or just traditional banking. You should be very ashamed Apple.