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A Place for Mom

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions.

With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more.

A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.


aplaceformom.com
Founded in 2000
Seattle, WA
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A Place for Mom Reviews Summary

A Place for Mom is widely recognized for its compassionate and supportive approach in assisting families with the challenging process of finding suitable senior living options. Customers frequently commend the personalized guidance and responsiveness of the staff, which alleviates stress and fosters confidence during a difficult transition. However, some reviews indicate concerns about high-pressure sales tactics from referral partners, which can detract from the overall experience. Despite this, the general sentiment reflects strong customer satisfaction, highlighting the company's effectiveness in providing tailored solutions and valuable resources for families in need.

This summary is generated by AI, based on text from customer reviews

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Virginia
1 review
0 helpful votes
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Thank you
May 27, 2024

Heather held my hand throughout the process, making everything easier. She came up with great options and checked in at my pace — supporting me without overwhelming me. What a wonderful experience.

Date of experience: May 17, 2024
Colorado
2 reviews
0 helpful votes
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My younger brother, who is 60 years old with some physical and medical issues since birth, fell very ill with COVID recently. He quickly deteriorated and developed pneumonia. The only sibling who lives nearby got him admitted to the hospital. But this sibling works full-time and has their own family to take care of. He could not be his brother's 24/7 caregiver after he came home from the hospital.
I live more than 2000 miles away...how can I provide help to my ill brother, now soon to be discharged from the hospital but unable to care for himself yet?
I found A Place for Mom online, called the number, and that same day was connected with an adviser. Within 24 hours the adviser had emailed me with the name of 4 retirement facilities in my brother's city that would accept respite care for a limited time. One of the facilities reached out to me that day with a huge amount of information about their facility, including pricing. We scheduled a tour for my ill brother and several days later upon discharge he entered The Redwoods for 2 weeks of respite care. My brother is steadily recovering but has now decided to retire early. And, he is seriously considering returning to this facility as an independent care resident when he retires!
Turning to A Place for Mom during this family crisis was the best thing we could have done! From more than 2000 miles away I was able to quickly find a wonderful facility for my brother where he could safely recover from serious illness.
My advisor has been very responsive, checking in by phone and email as our family navigates this crisis. I can say the same thing about the retirement facility. It has been such a blessing to have caring, knowledgeable people helping us during this difficult time. This helped to significantly reduce the stress our family has been going through. I would highly recommend A Place for Mom for anyone needing help in handling a loved ones' illness or pending retirement.

Date of experience: May 14, 2024
Tennessee
1 review
0 helpful votes
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Above and beyond
May 21, 2024

Never gone through anything like this a place for mom has been there. Extremely patient with me and informative. Thank you guys Soooo much for ALL you've done! Your amazing!

Date of experience: May 11, 2024
Georgia
1 review
0 helpful votes
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Dementia patient help
May 21, 2024

Very helpful in getting someone quickly to sit with my Brother

Date of experience: May 11, 2024
California
1 review
0 helpful votes
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A Place for Mom provided lots of support and lots of options when deciding to place my parents in assisted living. Vanessa was very attentive to make sure I had answers to all of my questions and what to do next at each step.

That made a process that can seem overwhelming much easier.

Date of experience: May 10, 2024
District of Columbia
1 review
0 helpful votes
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A Place for Dad
May 20, 2024

This company was efficient, professional and caring in helping me find a memory care facility for my husband. I will recommend them to anyone looking for assisted living or memory care. They know the right place for the loved one.

Date of experience: May 10, 2024
Texas
2 reviews
1 helpful vote
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My personal advisor was absolutely fantastic! From fine tuning the list of places that fit my parents criteria to following up constantly, she was a lifesaver! The "MySearch" tool is wonderful, allows you to drill down into the places that are on your list, view their websites and then schedule tours. Each step of this process was so easy. Even when I had to cancel or change dates, my personal advisor was always there to assist! I can't recommend them enough to help you through a difficult process.

Date of experience: May 8, 2024
Illinois
1 review
0 helpful votes
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Sincere thanks to Susanne Yore, the A Place for Mom rep, who did such a great job of find excellent options for our family member. Susanne listened to us, asked appropriate questions, gave us three good options, and followed up as needed. This is a terrific service. And thanks to Susanne.

Date of experience: May 8, 2024
California
1 review
0 helpful votes
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Handle with Care
May 17, 2024

This is my second time using this service...first time for my step-father who was diagnosed with dementia and now for my mother who I want to have a more active life going into her 90's. Carly was kind, helpful and listened to my needs.

Date of experience: May 7, 2024
Florida
1 review
0 helpful votes
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Erin was fantastic help. I was dreading to have to search for places for my Dad on my own.

Date of experience: May 7, 2024
California
1 review
0 helpful votes
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I love that we were able to get a variety of listings within our preferred area. We were given options in both the home-style setting and the bigger company-run places.
Our advisor answered questions and gave advice beyond just emailing these listing locations and their contacts.
We were able to find a place for my mother-in-law that the siblings agreed on and that is comfortable and safe for her.

Date of experience: May 7, 2024
Florida
1 review
0 helpful votes
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Such great help in everyday possible to help with making a great decision Ashley is the very best In finding a place for me.

Date of experience: May 7, 2024
California
1 review
0 helpful votes
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Just in the Nick of Time
May 17, 2024

A dear friend recommended A Place for Mom. She had a wonderful experience years ago with her mom. "It's not just for moms," she told me. That led me to Justin T., my kind-hearted adviser who went straight to work to help my dad. He was genuinely warm and efficient. The first recommendation was a perfect fit and I was grateful my father was in good hands when he passed.

Date of experience: May 6, 2024
Illinois
1 review
0 helpful votes
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Great source of information!
May 16, 2024

They have been so helpful in my search for living accommodations for my father! And there was no cost to me! They send numerous texts with helpful information.

Date of experience: May 6, 2024
Michigan
1 review
0 helpful votes
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Very Helpful!
May 16, 2024

I came across A Place For Mom by mistake and am so glad I did! I was feeling extremely overwhelmed trying to find a nice independent living community for my mom and the lady I spoke with (Dawn) set my mind at ease. I explained what I was looking for and the price range and she gave me several to choose from and even set up appointments. She followed up after my meetings to see how they went and if I needed her to find other places. Informative emails are sent with articles pertaining to senior care and what to look for when choosing a community for your parent. It really made the whole experience not so overwhelming!

Date of experience: May 6, 2024
Florida
1 review
0 helpful votes
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Personal service
May 16, 2024

Rebecca has been great, giving and getting the information I needed and always following up on progress.

Date of experience: May 5, 2024
Florida
1 review
0 helpful votes
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Room for improvement
May 15, 2024

Evert tie I attempted to contact a facility I would be redirected to A Place for Mom. They had a limited number of properties available, some of which were not in the area that I was interested in.

Date of experience: May 5, 2024
Minnesota
1 review
0 helpful votes
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Helped us find a home that best suited or family style and needs. They respected my request for communication frequency and topics. No unwanted extra phone calls or emails

Date of experience: May 5, 2024
Virginia
1 review
0 helpful votes
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Life Saver,
May 15, 2024

Excellent experience. Just call a place for Mom, they will do the rest. Calls from different places will Bergen to come in from different facilities.
Have a pin and paper ready to take notes.

Date of experience: May 4, 2024
California
1 review
0 helpful votes
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Very helpful
May 15, 2024

I contacted A Place For Mom when we began our search for a senior assisted living facility for my mother. Michelle M. Was an enormous help and I am very grateful to her for all the information she provided. She suggested places and made appointments for us to tour them. All her suggestions were wonderful places and we did end up picking on of the facilities she had recommended.

Date of experience: May 4, 2024