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A Place for Mom

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions.

With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more.

A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.


aplaceformom.com
Founded in 2000
Seattle, WA
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A Place for Mom Reviews Summary

A Place for Mom is widely recognized for its compassionate and supportive approach in assisting families with the challenging process of finding suitable senior living options. Customers frequently commend the personalized guidance and responsiveness of the staff, which alleviates stress and fosters confidence during a difficult transition. However, some reviews indicate concerns about high-pressure sales tactics from referral partners, which can detract from the overall experience. Despite this, the general sentiment reflects strong customer satisfaction, highlighting the company's effectiveness in providing tailored solutions and valuable resources for families in need.

This summary is generated by AI, based on text from customer reviews

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Texas
1 review
0 helpful votes
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Great assistance for parents
November 1, 2024

A Place for Mom is a God send. They've helped me find a wonderful place for my parents. They are consistent and always circle back to check how things are going.

Date of experience: October 21, 2024
North Carolina
1 review
0 helpful votes
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They gave me options and advice when I didn't know what options were available. I needed to place my father in a new facility without any notice. One of the recommended facilities ultimately admitted my father in just 5 days. They worked with me over the weekend and while I was on vacation. They were fantastic!

Date of experience: October 21, 2024
Arizona
1 review
0 helpful votes
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I chose the first referral I received from your service. Now I need to be contacted by your Veterans Assistance staff to answer a question about the Veteran's Aid and Assistance benefit for spouses of deceased veterans. Thank you.

Date of experience: October 21, 2024
Virginia
1 review
0 helpful votes
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Wonderful Experience
October 30, 2024

I have had a great experience with A Place for Mom. Jackie P. Is my advisor and she is exceptional. They take the time to hear my concerns, they look for my preferences, and places close to my home. I appreciate the follow up calls and advice given as I'm on the journey to find a place for my dad. We are very happy with the advisor and the continued help we receive.

Date of experience: October 20, 2024
Illinois
1 review
0 helpful votes
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Helpfulness
October 30, 2024

Using a place for mom narrows your search for places based on the questions asked. Saved us valuable time.

Date of experience: October 20, 2024
Washington
1 review
0 helpful votes
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Staff has helped me find resources for my mom. First with possible assisted living. Next with in home care options. Staff has followed up and done regular check ins.

Date of experience: October 20, 2024
Pennsylvania
1 review
0 helpful votes
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Temporary assisted living
October 30, 2024

The help we received in getting in touch with availability and the follow up on our search was excellent

Date of experience: October 20, 2024
Illinois
1 review
0 helpful votes
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Great customer support
October 30, 2024

Darlene was always checking on our tours wanting feedback and if additional tours were required. Provided encouraging words during the process.

Date of experience: October 20, 2024
New York
1 review
0 helpful votes
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Informative; time saving for someone searching for facilities out of their primary area. Traveling 3.5 hours it was important to have good targeted facilities to review and compare.

Date of experience: October 20, 2024
New York
1 review
0 helpful votes
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I had no idea where to start trying to find memory care for my husband. I was alone in this search. To be honest, I stumbled upon A Place for Mom by just doing a Google search. I received a phone call from Sarah that saved my sanity. She guided me through the process by asking what I was looking for in such a friendly and kind manner. After giving me a few places to look at she made the appointments for my tours. Then as I was starting to question a few things she calmed my thoughts. I can't thank her enough for all that she did for me. It was good to talk with someone who did understand exactly what I needed and assisted me the whole way to his placement.

Date of experience: October 19, 2024
California
1 review
0 helpful votes
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Ease of acquiring information
October 28, 2024

Our family needed good info fast and A Place for Mom was terrific. Nik sent several facilities to choose from, within an hour of my initial call. Each included a pricing schedule, which we really appreciated. They saved us so much time. Highly recommend their services.

Date of experience: October 17, 2024
South Carolina
1 review
0 helpful votes
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Very Helpful Information
October 26, 2024

I was pleased I contacted A Place For Mom in my search for a suitable and affordable assistive living facility for my mother-in-law. My representative, Nancy, helped answer the questions I had about each type of care such as assistive vs.memory care and those places where she would be most comfortable and cared for. Nancy was persistent with her contact with me and follow up of places being considered. A worthwhile and accommodating service for sure!

Date of experience: October 16, 2024
Illinois
1 review
0 helpful votes
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Helpful and Hopeful!
October 26, 2024

Laura guided us through the maze of numerous facilities to find the "perfect" one for our loved one.

Date of experience: October 16, 2024
Minnesota
1 review
0 helpful votes
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Dominic is simply Exceptional
October 25, 2024

Needed to get my brother out of the hospital and into assisted living asap…
Dominic and I spoke after hours. In the morning he had interviews setup.
I ended up getting my brother out of hospital and moved to assisted living same week.
3 pm Friday he was all settled in. Amazing.
Could not have done this without Dominic's exceptional service.

Date of experience: October 15, 2024
Indiana
1 review
0 helpful votes
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Performance under pressure
October 25, 2024

We suddenly found ourselves needing to find a new facility for mom after her health condition changed. I had to quickly find a place that would provide the appropriate level of ongoing care that was affordable. The options the hospital recommended were sad and depressing. Amy at A Place for Mom steered us in a better direction, providing options that were much more agreeable for mom and me.

Date of experience: October 15, 2024
Minnesota
1 review
0 helpful votes
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We were able to find a wonderful senior living situation for my father in 1 day with the assistance from A Place for Mom. The company also followed up with us on a regular basis to make sure companies were responding timely.

Date of experience: October 15, 2024
Pennsylvania
1 review
0 helpful votes
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When you don't know where to start
October 25, 2024

When you don't know where to start, contact a Place for Mom. The website is full of valuable information and when you contact an advisor, they are so helpful and understanding. A Place for Mom was a huge help in deciding if senior care was needed and guiding my family through the process.

Date of experience: October 15, 2024
New Jersey
1 review
1 helpful vote
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Horrible snaked
October 25, 2024

Please don't trust these people. They are all in it together. They stole all my mother's money and promised she'd always have a place to stay. They threw her in the hospital and refused to take her back into their facility when she finally got to another facility, they starved her to death. She went from 124 pounds down to 86 pounds in one month during Covid. I wasn't allowed to visit, they killed her Do not trust them they are all in it together. They act like they want to help you and they're so sympathetic soon as they get your money you can't get in touch with them.

Date of experience: October 15, 2024
Arizona
1 review
0 helpful votes
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Designated advocate/helper
October 24, 2024

We were truly blessed by Dolores Saenz. I am in the healthcare business myself but was at my wits end with the assisted living place my mother in law was in! She was as much a place finder as a therapist to me... lol. But in all seriousness she made a tough time a whole lot easier!

Date of experience: October 14, 2024
New York
1 review
0 helpful votes
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So very much help when I needed it.
October 24, 2024

I had help immediately and trying to place my husband in a assisted-living and was given a list and could have had much more help but did find someplace

Date of experience: October 14, 2024