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A Place for Mom

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions.

With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more.

A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.


aplaceformom.com
Founded in 2000
Seattle, WA
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A Place for Mom Reviews Summary

A Place for Mom is widely recognized for its compassionate and supportive approach in assisting families with the challenging process of finding suitable senior living options. Customers frequently commend the personalized guidance and responsiveness of the staff, which alleviates stress and fosters confidence during a difficult transition. However, some reviews indicate concerns about high-pressure sales tactics from referral partners, which can detract from the overall experience. Despite this, the general sentiment reflects strong customer satisfaction, highlighting the company's effectiveness in providing tailored solutions and valuable resources for families in need.

This summary is generated by AI, based on text from customer reviews

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Texas
1 review
0 helpful votes
Follow KayE I.
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From the initial call, I felt so cared for and that I had someone who would help me with the process of moving my parents into assisted living. I received some great recommendations without any presure to choose any particular place or any place. I was contacted at least once a week by a caring, personable agent. She rejoiced with me as I finally chose a place and again as my parents made the move. It was a long process and I felt that I had a friend who cared about my parents and family and only wanted the best for all.

Date of experience: October 30, 2024
Illinois
1 review
0 helpful votes
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Outstanding service
November 9, 2024

I had no idea what I was doing. They walked me through step by step and really really cared. Could not have gotten through this chapter without them.

Date of experience: October 30, 2024
New York
1 review
0 helpful votes
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A Place for Mom is Always There
November 9, 2024

I have been involved with Christy Bitts for about 10 years. She helped me find a place for my mom in 2014 which worked out very well. Then in 2021 a good friend retired and needed a good place to move. Christy found the most perfect place for him and it worked out so well. Then when his status changed this recently Christy was there again to help us find another perfect place for him. I have been very satisfied with all her help and support all these years.

Date of experience: October 29, 2024
California
1 review
0 helpful votes
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They were quick to find local, reputable facilities, which were able to get us an appointment and we were able to secure a nice location.

Date of experience: October 29, 2024
Texas
1 review
0 helpful votes
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I am trying to help a man who is lonely for his hometown and wishes to move to a facility in Abilene. He's a bit confused and offers some challenges. APFM has been very patients and helpful and patient.

Date of experience: October 29, 2024
New York
1 review
0 helpful votes
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Quick response, lots of help
November 7, 2024

As soon as I completed the application and hit submit, I received a phone call from an agent, who then transferred me to my case manager. She did all the work for me, selecting facilities that seemed to meet our needs. She checked in on me almost every day at first.

Date of experience: October 28, 2024
Connecticut
1 review
0 helpful votes
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Informative
November 7, 2024

I found A Place for Mom representative to be very helpful in suggesting places and letting me know what was offered.

Date of experience: October 28, 2024
Indiana
1 review
0 helpful votes
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Great suggestions for us to check.
November 5, 2024

We checked out most of our list from A Place for Mom. All were very nice. My mom is moving into one of them next week. Thanks!

Date of experience: October 26, 2024
Colorado
1 review
0 helpful votes
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A light for hope
November 5, 2024

Wendy Sousa was immediately on the phone helping us find a place for mom. She had knowledge of the area and options. She was central point of contact which made it easier to coordinate visits to different places for mom. Very pleasant and helpful.

Date of experience: October 26, 2024
Maryland
1 review
0 helpful votes
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Caring
November 5, 2024

Dana was very helpful and knowledgeable and I truly felt like she cared, being long-distance. I would've had a lot of work to find someone for my aunt. Dana made it easy.

Date of experience: October 26, 2024
Minnesota
1 review
0 helpful votes
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Thanks!
November 5, 2024

I had a wonderful experience with Steve A. He was so kind and caring and listened and helped me in so many ways. He looked and looked until we found a great spot for my husband! It's a great service with fabulous people! It makes a very difficult situation easier! Thank you so much for everything!

Date of experience: October 26, 2024
Indiana
1 review
0 helpful votes
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Becoming the parent to your parent is not easy. Especially when your parent is living 12 hours away. My father was hospitalized and I quickly learned that he would not be able to live alone anymore. Once the hospital started talking about discharge and where he would be able to go and receive 24 hour a day care I was instantly overwhelmed. Once I filled out the questionnaire from A Place for Mom it was like things quickly started falling into place.

Date of experience: October 26, 2024
Florida
1 review
0 helpful votes
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Very Happy!
November 4, 2024

Advisor was very helpful throughout the process of finding the right place for my mom and brother. I was very stressed and Jonathan put me at ease.

Date of experience: October 25, 2024
North Carolina
1 review
0 helpful votes
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Super helpful
November 4, 2024

Luis was extremely helpful & efficient as we were looking for an assisted living place for my mother. He gave pertinent information & was friendly & understanding.

Date of experience: October 25, 2024
North Carolina
1 review
0 helpful votes
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Brooke called and listen to what my mother needed and started setting up appointments to tour retirement/ independent facilities. She was quick and efficient and I was able to settle on the Landing of Athens. My mother will be moving in next month.

Date of experience: October 24, 2024
Texas
1 review
0 helpful votes
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They made everything so easy.
November 4, 2024

Stephanie, our advisor, has been super helpful. I started my research on my own, trying to find a place for my parents. The information was overwhelming, and calling different places wasted so much of my time but didn't get anywhere. I clicked on the link to A place for mom. They connected me with my local advisor. Stephanie listened to me and asked a lot of questions I had never thought about. Then she recommended a few places and arranged the visits. My parents just moved in to an assisted living facility. They fell in love with that place when I first took them there. Now they have more social life and enjoy all the activities.
I'm so thankful that I made that phone call to A Place for Mom.
Thank you Stephanie.

Date of experience: October 24, 2024
Washington
1 review
0 helpful votes
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Invaluable services
November 2, 2024

A Place for Mom was the first place i called when trying to find care facility. I was given multiple referrals. After a few phone calls I was able to find a place that had the services that my mom needed.

Date of experience: October 23, 2024
Florida
1 review
0 helpful votes
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A very caring resource to help guide
November 2, 2024

I had a wonderful experience with A Place for Mom. I was given wonderful advice and referrals that met my father's needs.

Date of experience: October 22, 2024
New Mexico
1 review
0 helpful votes
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Amazing
November 1, 2024

Kelly Vitale was absolutely amazing. I feel that she went above and beyond for my 81 year old uncle. She took all of the legwork from my already loaded table. She is quite knowledgeable about how the system works and knows the best places for families looking for a home for their loved ones. She made me feel like she actually cared about my family and myself. We need more compassion and empathy on this planet. She embodies these values. Just as an aside there was no charge for her service.

Date of experience: October 22, 2024
Wisconsin
1 review
0 helpful votes
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Very helpful in my time of need.
November 1, 2024

I had to find a place for my husband within 30 days. I chose one of the places that was recommended. I also was put on a waiting list for 2 and all were open to the problems my husband was experiencing.

Date of experience: October 22, 2024