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Annie Cloth

3.4

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Annie Cloth Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
593
value
338
shipping
339
returns
141
quality
1,545

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52,161 reviews

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Pennsylvania
1 review
2 helpful votes
Follow Lorraine A.
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Most likely scammed!
December 26, 2019

Ordered first week in December. By third week I hadn't heard anything so I sent an email. Got a reply that shipping usually takes 10-20 business days! Nowhere on their site does it tell you that. Also received a "tracking number" but as of today, December 26th, the last entry was on December 13th and the package was supposedly already in New York.

Date of experience: December 26, 2019
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Delaware
1 review
23 helpful votes
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FRAUD
December 26, 2019

Received a box of clothing that wreaked so bad I fell ill for several days (CDC should investigate). Box has dry rotted, mold and cigarette smoke filled clothing inside. Currently, numerous emails back in forth regarding return/exchange, ALL the responsibility of the consumer. They could have sent a box of "rocks" but it's my responsibility to return it (to Guangzhou, China). I was offered 15% back for compensation, not to return. WOW!

+2
Date of experience: December 26, 2019
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Florida
1 review
1 helpful vote
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Socks for christmas
December 26, 2019

I ordered a pair of so call handmade knitted socks look gorgeous in the picture ordered them December 11 said they were shipped on the 12th is Christmas day 25th no socks. After reading the reviews I hope I haven't been scammed I emailed them about the order I'LL see what happens. Right now I feel like I've been taken I hope not I'll re-wrote the review if I get the socks and let you know the quality

Date of experience: December 25, 2019
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

New York
1 review
1 helpful vote
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I liked the clothes
December 25, 2019

I liked the clothes, although I have everything a little bigger than I thought. Normally, I have size M and it was the one I ordered. I will remember it next time.

Date of experience: December 24, 2019
Switzerland
1 review
1 helpful vote
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The clothes I ordered are fine. The right sizes. And the product arrives in a few days home, if possible I would like it to arrive before Christmas.

Date of experience: December 24, 2019
California
1 review
1 helpful vote
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I have ordered three times. All perfect, very timely delivery. The quality of the excellent clothes, as the descriptions of the garments. The sweaters and cardigans are fine, they are of good quality and warm.

Date of experience: December 24, 2019
Australia
1 review
3 helpful votes
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The order arrived very fast, everything is correct and as requested. They make discounts that are worth taking advantage of, and the clothes are really beautiful. You have to think about the size that is requested, the delivery time of the order is the only thing you would try to improve. Sometimes it is difficult to find the right size on the Internet, but here I had no problem.

Date of experience: December 24, 2019
California
1 review
2 helpful votes
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Poor quality
December 24, 2019

Horrible! First of all the pictures look like quality but it is NOT. I didn't do my homework before ordering! Took 5 weeks to get product. I requested to return but kept getting emails saying they'd give me a discount if I kept it. After 5 emails saying I want to return. I finally got an address to return. It cost me $59 to return. I totally waisted my money. To top it off, I haven't yet seen my refund show up on my bank yet. STAY AWAY! Everything in prior reviews are true

Date of experience: December 24, 2019
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for your unsatisfied.

According to our return policy, customers are responsible for any return shipping.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

GB
1 review
1 helpful vote
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Very satisfied
December 25, 2019

The clothes are of excellent quality, exactly as on the web, the colors correspond, the sizes are consistent. Very satisfied.

Date of experience: December 24, 2019
Switzerland
1 review
1 helpful vote
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Satisfied with my purchase, we had a problem with the shipment, although the store did not have the problem but the transport company. Finally my order arrived, well packaged and complete.

Date of experience: December 24, 2019
Utah
1 review
4 helpful votes
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Don't order! SCAM ALERT!
December 24, 2019

I am waiting for my package to arrive that I ordered in November (almost 2 months ago) When I email the company I get the same email that tells me to email them but nothing else, no phone number or address. This all is a SCAM! I'm off to the bank to report my payment as fraudulent. Don't order from here!

Date of experience: December 23, 2019
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Bulgaria
1 review
1 helpful vote
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This online clothing page is very interesting, the designs are worth it, especially the printed dresses. My only problem was with the shipping time, I personally won the anxiety of having my order faster. Of rest, good.

Date of experience: December 23, 2019
New Mexico
1 review
2 helpful votes
Follow Ann W.
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I always check reviews first. This time I did not. AnnieCloth is an incredible ripoff. NOTHING was sized remotely correctly, worse-nothing I ordered resembled the photos. It is shocking that anyone can advertise one thing and sell something of such low quality for any amount of money. I realize you get what you pay for-but free is too much. I tried to return the merchandise immediately and was met with a less than friendly policy for return... AND I can pay the return postage to China which remarkably happens to be more than the nasty clothing cost. They are not friendly or helpful. Their communication is poor as you have to contact their CS through an email address that bounced back twice. The fabric of all garments is an awful polyester that would stick to everything. There is no hang to the fabric-and the photos make the fabric drape and hang like silk. I think these companies start out as one name and then switch every few months or at least switch as soon as they get too many bad reviews. No one would be a repeat customer of them. Such a waste of time and my money. Never again.

+1
Date of experience: December 23, 2019
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Canada
1 review
1 helpful vote
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The choice was good
December 25, 2019

I ordered some blouses in this store, the choice was good, they arrived before the estimated delivery date, they were well packaged, I would not hesitate to place an order on this page.

Date of experience: December 23, 2019
Canada
1 review
1 helpful vote
Follow Julia A.
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It is always worth visiting this website to buy clothes. I bought a long dress with floral pattern. It also has many accessories to combine.

Date of experience: December 23, 2019
Arizona
1 review
1 helpful vote
Follow Bert R.
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I learned my lesson. They show nice photos of quality shoes and clothing. But when they FINALLY are delivered over a month later it's not at all like the photos. Quality is terrible. I was totally ripped off.

Date of experience: December 23, 2019
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

We valued your business and we will try our best to help you resolve the problem.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Germany
1 review
1 helpful vote
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Good online store
December 24, 2019

Good online store to buy clothes online, shipping takes a bit, although the quality of the clothes you buy is good, the colors are equal to those shown on the page, although the size is a bit small than I normally use.

Date of experience: December 22, 2019
Canada
1 review
1 helpful vote
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Excellent products
December 24, 2019

Excellent products, fast shipping and excellent customer service. The package with my order arrived earlier than expected and well packed. I appreciate your service very much.

Date of experience: December 22, 2019
Canada
1 review
3 helpful votes
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I have placed several orders on this website. It has been a very good experience. I was afraid that the quality was not good. However, after receiving my first order, I was delighted. The quality was excellent and the sizes fit perfectly and were in accordance with the measurement table.

Date of experience: December 22, 2019
District of Columbia
1 review
5 helpful votes
Follow Vicky G.
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I will never buy from this company again! Buyer beware! The product that I ordered and received is made of cheap materials with very poor construction. Nothing like the product shown on their website. You're better off going to Walmart. At least you know the quality of the item you're buying. STAY AWAY FROM THIS COMPANY.

Date of experience: December 22, 2019
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

We valued your business and we will try our best to help you resolve the problem.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth