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Annie Cloth Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I LOVE my new dress, the fit, so comfortable and perfect for tall girls! I would not hesitate to recommend this boutiquye to all girls. I have always been very happy with my orders :) thanks!
I purchased $176 worth of clothing from Anniecloth and I have to say "DON'T" buy from them. All the clothing is either way to small or huge, and it took from April till June to get them. I received shorts today (, ordered small, and I could literally fit two of me in them and they DO NOT look like the picture on the website. I went back and forth with this company trying to get answers of where my shipment was and with no satisfaction. They've even cancelled clothing that I've ordered, didn't tell me, and have not reimbursed me for them. This company should be shut down. It's the biggest scam I've ever had to deal with. I wish I could call the authorities but the company is located in China. Needless to say, half the clothing went to Goodwill. Waste of money, should have thrown in out the window instead.
Ordered end of April and still haven't received items... Customer service sends bogus tracking numbers that don't work! Stay away!
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
How come, when I checked the reviews about Annie Cloth or CoraCora or? Before I made a purchase, and the reviews were good - then, now that I am not satisfied, I see more reviews that are really bad. This is horriffic. Ive never seen such poor quality! OMG For those of you who wrote great reviews - you've got to be kidding!
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Ordered my items over 6 weeks ago. All they can tell me is that the items were received in California on May 19th, 2020 and I need to be patient. PATIENT? It takes 3 to 4 weeks to get a package from Cali to Ohio? So disappointed. And why can't they track if it is with the USPS? I probably will never see those items.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
A faulty item arrived and the customer service was amazing from this page in helping me solve the problem. I didn't want to return the item because they were sold out, but they compromised a discount code for my next purchase. Really delighted!
My shopping experience was incredibly good! Very accommodating and I am very appreciated for it. The girl who helped me online did her best and her friendly service does not go unnoticed, all my emails were answered in a matter of hours or a day! So fast! Customer service and friendliness like this is what every business should be!
Excellent client service! They go further and are very quick to respond as well. It is incredible, the clothes are also top quality, I cannot complain. Thank you, this boutique is the best.
DO NOT BUY. Website looks like a US company and they do not specify that when you pay for return shipment - IT IS TO CHINA and it costs more than what you paid for the item itself. The quality of the clothes is poor. NOTHING LIKE THE PHOTOS.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Never again. Well I ever ordered from this site. I ordered two pairs of earrings, two bracelets, and a blouse on April 22 after several weeks I contacted the seller to inquire that I was unable to use their tracking site. I continue to get an unavailable response. The service department finally contacted me and indicated that due to Covid I would just have to be patient and wait. They finally sent me a copy of what they had in shipping which was May 5 sitting on the dock in Singapore. Since then I have gotten no further responses to any of my inquiries and I'm still unable to use the tracking number they've got on my order. I've now filed a complaint with PayPal.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
If I could give this a zero I would. I ordered 2items a dress and a top. Both items were adorable, not pricey and really uniquely cute. Little did I know that I would have the cost taken out of my bank, (I used paypal) but I would not get my clothing. I complained to customer service twice but they referred me to a return policy. Hard to return something you never got. My tracking number was in Chinese and what I could read said unknown, I am sad something that looked so good was nothing but a scam. Shame on this company, upon further research I found it on a do not use clothing store list.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Great service provided by the team at this boutique. I bought a dress that arrived in two weeks. I got in touch with the support team who were very helpful in ensuring I received the order! Thanks girls!
The dress really looks great on me! I absolutely love it! Realize your shine instantly and don't fade over time! I definitely recommend it, sure would buy again soon.
This company is fraudulent. What you receive will not be what is advertised. They are in China. Address on website is London. Address on what you eventually receive after a good month or more is in Southern California. The link to track your purchases is broken. There is no way to return items to get a refund an no refund without a return. It will cost more to ship to China than what you purchased, incl. Required insurance and then tariffs. They will never get the return and you won't get a refund. They offered me 15% and told me I could alter the clothes myself.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Complete scam! They took my $140. No sign of shipping after 10 days, just read their "Terms of Service " Basically says the pictures don't represent the actual items. I'm reversing the charge through my bank. Other similar websites like Rotita are all this same scam company in China.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I ordered a large order, over ten items, in over a month. I have not received a response from customer service after several emails.
Do not order from anniecloth.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I love fashion clothes, this website has everything I need. Prices are very competitive and becoming a member will give you an additional discount, with free shipping and occasional discounts that will save you more money. Definitely worth buying on this site.
It is very easy to use this site and there are so many options to choose from, they also have offers all the time, so you can bet that you will get a good deal and if an item is not for sale, you can just save it for later when it goes on sale. Overall, I love this site and the shipping is also very fast.
I ordered a dress that does not fit. I have sent 2 emails requesting a return label and refund. I have not recieived a response. Also, the phone number for customer service is incorrect. If you call that number you will be calling " Annies" which does not sell clothing!
Suspicious business. Don't order from them.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
​We did not offer phone service.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Horrible Experience, when I received my items they were nothing like it shows online. The material was crap everything was sooooooo cheap and sewed together. I was so disappointed, I should have known it was too good to be true. The thing is they show you these beautiful items and when you get them its like what the F____ is this!
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
Order was shipped and tracking number was sent by email. Check it carefully.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth