Annie ClothReviews 5,199

The online store was quite easy to use. I love how searching for a keyword in the search bar suggests elements similar to those being searched instead of telling you "could not be found." Unfortunately, 4 out of the 8 items on my first purchase did not fit :( Some XS items fit me very well, but others were too tight, depending on the specific item. To be sure, I would recommend a larger size. It is my third purchase and I have become used to what to expect with the size. I am not discouraged because the clothes are of great quality and it looks like it looks in the photos (if not better!).

I had recently bought two bodysuits from this boutique, they came super fast and I was impressed by the quality. However, after wearing one of the suits, I noticed that the strap was starting to fray (it's one of those really thin straps), so I contacted customer service to see what I could do as it was inside the within 14 days. I wasn't expecting such a quick response since it's the quarantine season, but a customer service girl responded within a few hours and offered to replace my outfit. She was so charming and answered all my questions very quickly and shipped the new replacement outfit right away. I am so impressed with your customer service, she was so prompt and courteous, I felt really taken care of. I will definitely order again! Thanks again for all the help xoxo

I order clothes on 4/28/2020, and as of today 6/13/2020 they have not arrived. I have tried using the tracking websites and contacting customer service (I have emailed 10 times). The company says my order has shipped, but the package tracking websites have no record of the packages. The customer service reps just keep asking me if I want to wait another day, wait another day for what? I have asked to cancel my order and get a refund, but they will not do it. Do not buy from this company!

I placed an order weeks ago and found this message when I attempted to locate tracking information: "2020-05-18 17:01:00 Picked Up by Shipping Partner, USPS Awaiting Item, Your item was picked up by a shipping partner at 5:01 pm on May 18,2020 in SOUTH SAN FRANCISCO, CA *******. This does not indicate receipt by the USPS or the actual mailing date."

I have emailed customer service and they responded once with a canned response and then nothing. I emailed again and nothing at all. So my package is sitting somewhere? Either find my package or give me a refund! My request for a refund has also gone unanswered. This company should be put out of business because they don't have any customer service by ignoring customers entirely. I will begin a social media campaign against this company since they don't seem to respond to a simple request for me to get what I paid for. That's theft, by the way.

It is a scam extraordinaire! I placed my order (my first mistake) on 29 April 202, and it arrived in the US on 06 May 2020. It then took 5 additional weeks to make it from California to Colorado. Once my order arrived, I was very disappointed in the dismal quality of the items. All of them were cheaply made and as noted by others, were either very small or very large. Definitely not to size nor to color! Wait until you try and return something. Customer service is non-existant. And, here's the scam. If you want to return anything, you have to pay for international shipping to China. Nearly $100 dollars shipping charges! Or, they will graciously allow you to keep the things you don't want and refund you a whopping 15% of your purchase price. Saw many other reviews that said they too were ripped off in the same way! DO NOT BUY ANYTHING FROM ANNIE CLOTH!