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Annie Cloth

3.4

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Annie Cloth Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
593
value
338
shipping
339
returns
141
quality
1,545

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52,161 reviews

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Missouri
1 review
0 helpful votes
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Excellent page
June 9, 2020

I love the products on this website, it has everything I want! (My poor wallet!) The website is easy to navigate and it is easy to find the dresses I want. The quality of the accessories they sell is also amazing!

Date of experience: June 8, 2020
Arizona
1 review
0 helpful votes
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Never buy from here
June 12, 2020

They are a fraudulent company. Never received my clothes and they won't refund. They keep saying is on its way but they won't take responsibility for their mistakes.
Zero stars! Less than zero!

Date of experience: June 7, 2020
- l. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

Order was shipped and tracking number was sent by email. Check it carefully.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Canada
1 review
0 helpful votes
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Love it!
June 9, 2020

It is one of the few places where I can receive authentic fashion products to look super cute. I love that the prices are competitive and that there are always discounts and sales. Also, gifts and samples are a nice extra :)

Date of experience: June 7, 2020
Germany
1 review
0 helpful votes
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I love the dresses they make and sell here, all the products I bought meet their standards. I can find almost all the clothes I want, I never had a problem.

Date of experience: June 7, 2020
Singapore
1 review
0 helpful votes
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The store is easy to navigate and offers many relevant suggestions for what you are looking for. The clothing designs are very wide, modern and of a very good quality.

Date of experience: June 7, 2020
New York
1 review
0 helpful votes
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Online clothing page easy to use and a good offer for clothing in general. I am satisfied with the whole process and the purchases here. I trust the goods and delivery time too. No stress and simple.

Date of experience: June 6, 2020
Finland
1 review
0 helpful votes
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Super cute!
June 7, 2020

I really enjoyed the clothes that I bought here, very faithful to the size :) It has a great variety of clothes and it is very unique and the products were very well made.

Date of experience: June 6, 2020
Missouri
1 review
0 helpful votes
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Loving It!
June 7, 2020

The online shopping experience was great, easy to navigate and quick to check out.
Wide range of products. Beautiful accessories, no imitations!
Fast delivery even in these difficult times. I expected delivery to take 4 months, as with other internet shopping places, but it was not, it arrived in less than one.

Date of experience: June 6, 2020
New Mexico
1 review
0 helpful votes
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Scam
June 12, 2020

I placed an order on 4/20/20 and have not received it. It's 6/5/20. Customer service is an auto generated form letter. I suspect I was scammed for $104.00.

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 6, 2020
- l. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Georgia
1 review
0 helpful votes
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I placed an order at the end of April, 2020 from Annie Cloth. It is now June, 2020 and I haven't received my package. When I try to email Annie Cloth the email that is provided doesn't work. Very frustrating

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 5, 2020
- l. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Germany
1 review
0 helpful votes
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Very easy process
June 6, 2020

Very good.
The site was very easy to navigate and use.
Shipping was good.
The dresses I received were above satisfactory.
The payment method is easy.
In general I am very happy with my purchase.
Thank you.

Date of experience: June 5, 2020
Switzerland
1 review
0 helpful votes
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The details section and gallery have been a great help in finding clothes. In fact, it's a great platform for accessories and shoes too, and often cheaper than in-store. Not to mention discounts and rewards from time to time.

Date of experience: June 5, 2020
Washington
1 review
0 helpful votes
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Great service
June 6, 2020

This is my second purchase and they continue to have decent deals on my favorite clothes.
There is a great variety and selection every time I look for a particular product.
Great quality and service from this online boutique!

Date of experience: June 5, 2020
Georgia
2 reviews
0 helpful votes
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Ouch. I got burned
June 12, 2020

I was wrong to order without checking these reviews. Any positive ones are clearly injured by the company's customer service itself.

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 5, 2020
- l. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

New York
1 review
8 helpful votes
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Items never came even after my 3 inquiries- you get robotic nice emails back - but they are just that- robotic! And my order kept saying shipped for a month! Never received!
Shame on this site for scamming people at this time especially when people are looking for hope!
I didn't need this stress and again, I reiterate, shame on you at Anniecloth! Even your 800 number is not you- it is another company Annie's Catalog- what a shame you are ruining the online shopping experience due to your GREED!

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 5, 2020
- l. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

California
1 review
3 helpful votes
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Their Website is put together by professionals to attract Western Amazon-like customers, myself included, grew accustomed with quality deliveries and return policies. Annie Cloth looks like that but is a scheme to mislead you. There is no delivery, no return policy and no product quality. It is a company focused on running a scheme to rob you. Sad but true. I lost more than $120. I hope this stops you before you are the next victim.

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 4, 2020
- l. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Denmark
1 review
0 helpful votes
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Is fantastic.
June 5, 2020

Quick response and reliable place to do your quick clothes shopping online. Nothing can beat this website. I have been using this clothing website for a couple of years. Is fantastic.

Date of experience: June 4, 2020
NL
1 review
0 helpful votes
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I must admit that I am addicted to this online store. I simply cannot stop buying from here, since the dresses are of the best quality. It is very easy to browse the store and find the products I am looking for. The range of items is huge and it is excellent because I can choose what I really want and need.

Date of experience: June 4, 2020
Washington
1 review
0 helpful votes
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Good quality
June 5, 2020

Good quality clothing with a high value for money, the entire range of designs. And the shipping payment, as well as the shipping time, is not so bad in this difficult time for online orders.

Date of experience: June 4, 2020
South Carolina
1 review
0 helpful votes
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I have waited over a month for my items. Overc$100 worth... can't get anyone from the company to tell me where they are all they say is they have been shipped but yet they can't track them. I will never order again from Annie cloth!

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 4, 2020
- l. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth