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Annie Cloth

3.4

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Annie Cloth Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
593
value
338
shipping
339
returns
141
quality
1,545

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Colorado
1 review
1 helpful vote
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Products look great on your computer, they are cheaply made and so thin it wouldn't stand a single wash. I ordered in May got product 7 weeks later. Customer Service was no help. Their Return Policy is - you got to get it to China, at your cost, 30 days from your order. It took 2 months to get! "Waste your money here" should be their name. It is no more than a SCAM. REPORT THEM TO YOUR CREDIT CARD COMPANY - they are the only ones that can shut this down!

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 6, 2020
Delaware
1 review
0 helpful votes
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Scam
September 5, 2020

Absolutely do not purchase from this company. Another review here describes my experience and my opinion precisely. The items are crap. If you were walking on the beach in a third world country during vacation and you saw these items being sold for pennies, you would not waste your money. Then when they arrive they are mis-sized. I got two t-shirts - same t-shirt, same size - totally different in actual size. I tried to return that one and after demanding loads of information and a bunch of my time, they end up telling me that returns have to go to China, take a very long time, and are at my expense. They offer simply issue a 15% credit for new purchases on their site. Stay away. This is what's wrong with shopping on the internet. You will be sorry.

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 6, 2020
Maryland
1 review
0 helpful votes
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Not as shown
September 5, 2020

Ordered several items. When received they were not as ordered and some not true to size. Beware! Never did get all my $ back I. Some had material that was extremely subpar. Gave to Goodwill. Shoewere children sized and I ordered adult size.

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 6, 2020
California
1 review
0 helpful votes
Follow Lisa S.
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I placed an order over two weeks ago and have yet to get any sort of confirmation of shipping. Even though I have reached out numerous times, all I get is a standard email response. Trying to get my money back and will never ever again order. Awful awful awful experience.

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 5, 2020
Canada
1 review
0 helpful votes
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Bright and easy
August 6, 2020

They always have clothes and gifts here that you can't find in any other online store. It is durable and easy to buy online and fast shipping. Very happy with their customer service.

Date of experience: August 5, 2020
NL
1 review
0 helpful votes
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Easy to buy
August 6, 2020

I have always been happy with my purchases here on occasion, the return process is simple, I am happy with my new pants! The whip is suitable for my legs

Date of experience: August 5, 2020
Canada
1 review
0 helpful votes
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I love the designs
August 6, 2020

I love the designs and sales... great quality, great fit and exchange or money back. Prompt delivery is a definite advantage. Modern styles for all types of bodies, also complement the shape. Simply perfect, thanks! Keep up the good work!

Date of experience: August 5, 2020
Germany
1 review
0 helpful votes
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Most of my clothing purchases here have been exactly what I'm looking for, it's what I really like! Some of them are out of my age group, but there are still enough to look and buy.

Date of experience: August 5, 2020
Texas
1 review
0 helpful votes
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Long time client
August 6, 2020

I have been shopping here for several years. I bought everything from jeans to glamorous dresses and accessories. I always find the quality to be excellent, the great value and the deliveries/ returns are easy. There is a wide range for all tastes and any occasion. Just give it a try, you won't be disappointed.

Date of experience: August 5, 2020
New York
1 review
0 helpful votes
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Clothes quality
August 6, 2020

I have bought a lot of clothes and accessories here and have never had a problem with the quality of the products.
Operators are also extremely helpful in helping via email.

Date of experience: August 5, 2020
California
1 review
0 helpful votes
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Relaxed shopping
August 6, 2020

I hope to sit down with a coffee and my pc to see this boutique. I also love to see more clothing options and details online with the ability to leave items in my cart for weeks.

Date of experience: August 5, 2020
California
1 review
1 helpful vote
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I'm nervous and I could kick myself for not researching the reviews on Annie Cloth before making my purchase (31 days ago today). I'm making a TIK TOK about this company and warn everyone NOT to order!

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 5, 2020
Japan
1 review
0 helpful votes
Follow CORALINE M.
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I find this an easy website to navigate and the variety and options available are amazing. Most of the clothes are of a high standard and value for money. Check all the boxes and the clothes are elegant and fashionable. Not to be missed is the home section when looking to view hemiosa or upgrade wardrobe accessories.

Date of experience: August 5, 2020
France
1 review
0 helpful votes
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Perfect fit and size
August 6, 2020

I have bought another 2 pairs of secret support pants, I wore them literally and washed. Remain true to size and color gamut in the description is perfect and has been maintained. I love the shades of navy blue and metallic gray, very versatile for the whole year.
Excellent price too.

Date of experience: August 5, 2020
GB
1 review
0 helpful votes
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I love special online discounts as I feel like I'm in control and not pressured to buy something I don't need. It is my time to have a coffee. I tell all my friends about this boutique. Get on board Girls you do not know what you are missing.

Date of experience: August 5, 2020
Canada
1 review
0 helpful votes
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Perfect way to buy
August 6, 2020

I love the variety of clothing styles and the new stock that goes up regularly. There are always great deals and there are never problems with Paypal, refunds or exchange of items if necessary. You always get purchases quickly. I highly recommend this website for purchase options.

Date of experience: August 5, 2020
Spain
1 review
0 helpful votes
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I found the pants fit very well and fit true to size. Knitted better than I thought. I can dress them up or down... very versatile. I bought them at a discount, the original price was still excellent.

Date of experience: August 4, 2020
GB
1 review
0 helpful votes
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Quality clothing
August 5, 2020

Quality clothing in a range of affordable prices. Living away from a big city, we can buy accessories for me and good quality clothes online and receive them in 2 weeks. Otherwise, you would have to travel many hours round trip to buy.

Date of experience: August 4, 2020
Florida
1 review
0 helpful votes
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It took 7 weeks to receive clothes that didn't look anything like the pictures, sizes were inconsistent and extremely cheap fabrics.
I've only received 4 out of the 5 items and 2 of the ones received are not what I ordered.
Their physical address is a lie as confirmed by the Better Business Bureau(they have a lengthy warning about companies like Annie Cloth and have been unable resolve complaints) They have no phone number. Tracking or returning the order is impossible.
They only accept PayPal as payment so you can't dispute the charge.
I find it hard to believe that any of the positive reviews aren't fake.
I would give negative stars if I could.

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 4, 2020
France
1 review
0 helpful votes
Follow PERPETUA D.
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I always get compliments on my outfits. I cannot speak more highly of the quality and service. Very rarely do I return something because the style and fit seem adequate to me.

Date of experience: August 3, 2020