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Annie Cloth

3.4

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Annie Cloth Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
593
value
338
shipping
339
returns
141
quality
1,545

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52,161 reviews

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Florida
1 review
1 helpful vote
Follow LINDA M.
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NEVER AGAIN
September 30, 2020

THIS COMPANY IS A BIG PIECE OF SH---, THERE IS NO CUSTOMER SERVICE, IT IS B/S THAT YOU CAN RETURN IT. THE RETURN ON THE PACKAGE WILL SAY SAN FRANCISCO CA. BUT IF YOU WANT TO RETURN IT YOU SHIP TO CHINA. WHO THE HELL IS GOING TO DO THAT. MAKE SURE IF YOU BUY FROM THEM YOU USE PAY PAL OR A CREDIT CARD, SO YOU CAN GET A CREDIT. THIS PIECE OF SH-- SHOULD NOT BE ALLOWED TO BE IN THE U.S.A. GET THE HELL OUT OF MY COUNTRY.

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 20, 2020
Switzerland
1 review
0 helpful votes
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Perfect
August 20, 2020

Clothes always delivered on time and in perfect condition. I love their sales and my wish list has thousands of items - lots of bargains!

Date of experience: August 19, 2020
Canada
1 review
0 helpful votes
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Great website with discounts for all the girls! It is a gateway to affordable clothing. The website was easy to use, I can spend hours shopping.

Date of experience: August 19, 2020
Italy
1 review
0 helpful votes
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Great website
August 20, 2020

I don't usually shop at clothing websites, but this is a great website. Very reliable and the delivery process VERY fast to purchase from others, the quality of the clothes is very good too.

Date of experience: August 19, 2020
California
1 review
1 helpful vote
Follow K F.
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BUYER BEWARE
September 30, 2020

This site does not even deserve one star. I ordered $200 worth of merchandise well over two months ago and the only thing I received were the $2 earrings as a bonus gift. I tried contacting them several times and got the same canned email response that didn't tell me anything. I have contacted the credit card company I used and they are working at deleting the charge. I have learned a valuable lesson. NEVER order from a site that you don't recognize as reputable. Whoever posted the raving reviews on this site were clearly written from Annie Cloth employees. They also use pictures of clothing from other sites to show you what you will receive. I should have known from the prices that it was too good to be true. I was scammed. Won't happen to me again. SAVE YOUR MONEY!

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 19, 2020
Canada
1 review
0 helpful votes
Follow HADASA S.
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I love this website. So many clothing options in one place. I can buy so many different styles on one site, which is convenient. The purchase process is easy and safe. Delivery times vary by shipping site and generally provide good quality. I highly recommend this site.

Date of experience: August 19, 2020
France
1 review
0 helpful votes
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Thanks Annie Cloth for making shopping for clothes so easy, my dress arrived at my house without problems, it took a while but it was worth it, I am so happy that I will recommend you!

Date of experience: August 19, 2020
GB
1 review
0 helpful votes
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Amazing variety
August 20, 2020

Shopping at this online boutique has always been a pleasure. They have a wide variety of clothing to choose from, delivered as shown on the page and right on time.

Date of experience: August 19, 2020
Oklahoma
1 review
0 helpful votes
Follow Elizabeth S.
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Today is August 19th. I placed an order on July 7th. The money was immediately deducted from my PayPal account but other than a confirmation of the initial order, I have not heard anything from the company. I've sent several emails asking for a status of my order, but no response. What sort of a company is this? I can understand if there is a delay, especially in our current pandemic crisis, but please let me know. It just takes a minute or two to send an email response. Needless to say, I will never order from this company again.

Below is a copy of the email confirmation I initially received with my order number.
ORDER HBOBB******* confirmation
Dear liz
Thank you for your purchase!
We're getting your order ready to be shipped. We will notify you when it has been sent.
View Your Order
Or Visit Our Store
Items In This Shipment

Women Summer Solid Casula Loose V neck T Shirt Tops
White / M * 1
$14.78

Women Summer Solid Casula Loose V neck T Shirt Tops
Green / M * 1
$14.78

Women Summer Solid Casula Loose V neck T Shirt Tops
Sky Blue / M * 1
$14.78
Total
$60.85
Your

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 19, 2020
Texas
1 review
5 helpful votes
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You get what youpay for...
September 30, 2020

I ordered a number of things and it took about four weeks to arrive. Some pieces are better than others but none are great quality. If you're looking for some inexpensive pieces to mix into your wardrobe they're OK, but just know that's what they look like - inexpensive pieces. If you don't like something it'll be too expensive to return it.

Date of experience: August 19, 2020
Florida
1 review
0 helpful votes
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I was so hesitant to try them and decided to give it a shot. I placed an order and reviewed where the company was located. Company claims United Kingdom which is untrue. My credit card was charged within five minutes. After further research that evening, I immediately canceled my order via email To Annie cloth. I followed up everyday and told "you wait longer" no cancel. I then notified my credit card company.

Today, over 7 weeks later, I get a dirty plastic bag with a hole. Inside or the items I ordered and I have never seen such poor quality everything is polyester.

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 18, 2020
Canada
1 review
0 helpful votes
Follow MAURINA M.
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Wide variety of clothes to choose from from this website. The ordering process is easy to follow. I will definitely recommend it to my friends! Shirts are highly recommended!

Date of experience: August 18, 2020
Indiana
1 review
0 helpful votes
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Disappointed
September 30, 2020

I spent over $100, my fault. I liked the pictures of clothing items, but when I received the items I was so disappointed. They were not true to size. The fabric was of poor quality. One item didn't even resemble the pictures. I will never purchase clothing from them or any online store like them. I didn't even try to return them, in fact, I just threw them in the trash. I don't know about any other item. I ordered them back in June and didn't receive them until August. Never again. Money lost, lesson learned.

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 18, 2020
Germany
1 review
0 helpful votes
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Incredible
August 19, 2020

Incredible I just love the amount of clothing this website offers! I bought the vetido online and it was ready, delivery was adorable and easy. I will definitely buy again! A good online store!

Date of experience: August 18, 2020
Illinois
1 review
0 helpful votes
Follow Amapola L.
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Great designs and great styles! The clothing prices on this website are very affordable and they have good free shipping options to spend a lot at once. Overall, I was pleasantly surprised by the easy transition, thank you!

Date of experience: August 18, 2020
North Carolina
1 review
0 helpful votes
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Awesome website
August 18, 2020

Shopping online for my new bag was nice and smooth. I am very happy to buy from this website and will update the rating once I get them. Looking forward!

Date of experience: August 18, 2020
Germany
1 review
0 helpful votes
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One click perfection
August 18, 2020

This website offers excellent quality clothing and excellent service. I have been shopping for shirts and blouses for the last 3 years. Never disappointed with you.

Date of experience: August 18, 2020
GB
1 review
0 helpful votes
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Amazing dress
August 18, 2020

Great service, easy to order, great deals and discounts, I was really satisfied with my purchase on this website! My dress is as expected, appropriate size, bin manufactured, the color is very good, just as I imagined it.

Date of experience: August 18, 2020
Georgia
1 review
0 helpful votes
Follow C R.
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Absolutely the worst quality clothing I have ever ordered. The shape isn't correct, body parts will hang out. THE WORST SMELL I HAVE EVER ENCOUNTERED WITH ANY PACKAGE.
FABRICS ARE ALL BLENDS, do not believe their website. There are not reviews on their site because the site won't allow you to access the fields.

Worst purchase.

To return, it Hass to be shipped to China and you are responsible for shipping fees as well as custom fees. And we were returning if they offer you some kind of 15% cash back, I have no idea how they plan on giving you cash from China.

Date of experience: August 18, 2020
Australia
1 review
1 helpful vote
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Poor quality
September 30, 2020

The clothing was in US dollars but I purchased in Australia and it didn't state us dollars. Products ended up being very expensive but terrible quality both fabric and workmanship. Sizing was all different and when I followed their return policy I got nowhere. I spent a further $38 returning the products but no refund. The mucked aroubd sending emails back and forth promising this and that but nearly 8 months later no refund. Dont purchase! Use a better site. This is both a sham and scam!

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 18, 2020