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Annie Cloth

3.4

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Annie Cloth Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
593
value
338
shipping
339
returns
141
quality
1,545

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52,161 reviews

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Kansas
1 review
0 helpful votes
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Deceptive picture
November 20, 2020
Updated review

I wanted the same sweater in two different colors but couldn't get my cart to record this, so I just got it one color. More importantly, the sweater pictured looked a heavy, warm weave. What I received Is a light-weight typical turtle neck. Also, the sizing chart is not dependable. Sweaters run small.

Date of experience: October 21, 2020

I wanted the same sweater in two different colors but...
September 20, 2020
Previous review

I wanted the same sweater in two different colors but couldn't get my cart to record this, so I just got it one color.

Date of experience: September 20, 2020
GB
1 review
0 helpful votes
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The clothing designs are amazing, not only high quality, the price is reasonable. Also, the customer service is amazing. I have been shopping for clothes on this website for quite some time and it has been a great experience. I recently bought a white blouse. Shipping was fast. I could not ask for more.

Date of experience: October 21, 2020
GB
1 review
0 helpful votes
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I bought some boots online and ordered the wrong size. I used the return policy for an exchange. It was very easy and quick to organize. He sent the boots back. They quickly answered a question I asked about it. They sent me the correct size and I got it in a few days. Very satisfied with the service. I will buy from this online boutique more often now, I will recommend it to my friends.

Date of experience: October 21, 2020
Virginia
1 review
25 helpful votes
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YOU GET EXACTLY WHAT YOU PAY FOR
November 20, 2020
Updated review

Items enticingly photographed and not exact representations. Ordered 9-16-20 received in two shipments by 10-5-20. Return policies fine for buyers with nothing else pending, and no money expected back. Perfect site for first time buyers unconcerned with money, time constraints or quality issues. Good products for costume use or limited wear, funds permitting. Shopping more similar to flea markets and yard sales.

Date of experience: October 21, 2020

I narrowed my purchases way down because shipping was...
September 16, 2020
Previous review

I narrowed my purchases way down because shipping was expensive and a long wait

Date of experience: September 16, 2020
California
1 review
0 helpful votes
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I didnt get the extra discount that was offered on first item but hopefully I will like my items when I get them.

Date of experience: October 20, 2020

I didnt get the extra discount that was offered on...
September 18, 2020
Previous review

I didnt get the extra discount that was offered on first item but hopefully I will like my items when I get them.

Date of experience: September 18, 2020
Italy
1 review
0 helpful votes
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Very well designed
October 21, 2020

This is a very well designed website to buy clothes and accessories, since I started doing research on the net to buy a dress here, the same page made the process easier. I cannot say enough about this website.

Date of experience: October 20, 2020
Germany
1 review
0 helpful votes
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Beautiful clothes
October 21, 2020

Beautiful clothes, amazing designs, an amazing way to shop for clothes online, and easy returns. The postage was also super fast. Highly recommended online boutique

Date of experience: October 20, 2020
Washington
1 review
1 helpful vote
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Prices are great, but the products are not.
November 19, 2020
Updated review

My shopping experience was easy and comfortable. This is my first visit and purchases.

Shopping was easy, your site is very nice. However, the clothing does not look like the picture. The sizing is way off, and doesn't look anything like the person wearing it on your website. That's very concerning when trying to decide to order or not.

Date of experience: October 20, 2020

My shopping experience was easy and comfortable
September 17, 2020
Previous review

My shopping experience was easy and comfortable. This is my first visit and purchases.

Date of experience: September 17, 2020
Minnesota
1 review
0 helpful votes
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Garbage clothing
November 19, 2020

The item I received was nothing like the image portrayed. It will go to Goodwill. This company should be closed down!

Date of experience: October 20, 2020
California
1 review
0 helpful votes
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Ineptitude
November 19, 2020
Updated review

So far so terrible. Shoes were way too small for me. Should have been size 11 mens
Were not close. Way too little. Ach du Liebe! J

Date of experience: October 19, 2020

So far so excellent!
September 20, 2020
Previous review

So far so excellent!

Date of experience: September 19, 2020
GB
1 review
0 helpful votes
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Highly recommended!
October 20, 2020

The beautiful dresses, so hard to choose only 1, good quality, had to be re-shipped because the size was too small, however they were able to help me and get my store credit as soon as possible which was very helpful since I needed the dress for the same week! Highly recommended!

Date of experience: October 19, 2020
Nevada
1 review
0 helpful votes
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Excellent website!
October 20, 2020

Excellent service from this online store, even personalized treatment if necessary. Very competitive prices.

Date of experience: October 19, 2020
France
1 review
0 helpful votes
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Very Impressed!
October 20, 2020

I love my piece of blouse and skirt that I bought here! I currently wear it at this time. Shipping was super fast too! So happy with the trust that builds up!

Date of experience: October 19, 2020
California
1 review
0 helpful votes
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Excellent clothes
October 19, 2020
Updated review

I appreciate the timely response, the quality of the clothes and in the rare instance that I do have an issue it is taken care of professionally and kindly.

Date of experience: October 19, 2020

Shopping on Annie Cloth is very user friendly
September 19, 2020
Previous review

Shopping on Annie Cloth is very user friendly. Sizes run true to size and the clothes are awesome. Shipping is quicker than expected.

Date of experience: September 19, 2020
Florida
2 reviews
0 helpful votes
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Badly undersized!
November 18, 2020
Updated review

3 shirts were so small, I could hardly slip the shirt over my head! I would never make the restriction of a return to china for a refund or replacement!

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 19, 2020

Great design at a great cost
September 19, 2020
Previous review

Great design at a great cost

Date of experience: September 19, 2020
GB
1 review
0 helpful votes
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Simple web design perfect for buying clothes online: it is easy to understand and service and delivery is fast. I enjoyed the entire process, a range of products available to suit my current fashion interests.

Date of experience: October 19, 2020
GB
1 review
0 helpful votes
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What a gem to have access to this clothing website, it is a special find! Absolutely charming service, the scope is intriguing, different and could be an extraordinary day. They have bought two skirts and a dress in three weeks, all lovely!

Date of experience: October 19, 2020
GB
1 review
0 helpful votes
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Honestly, this is one of the best places I've ever bought something from. The quality and uniqueness of the articles is astonishing. I have bought quite a few items and am obsessed with them. I recommend this brand if you want to stand out from the crowd and wear flashy pieces.

Date of experience: October 19, 2020
Illinois
1 review
0 helpful votes
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I am impressed with the styles and aweso. E colors as...
October 19, 2020
Updated review

I am impressed with the styles and aweso. E colors as well as the prices. Can't wait to get order. Thank you

Date of experience: October 19, 2020

I am impressed with the styles and aweso. E colors as...
September 18, 2020
Previous review

I am impressed with the styles and aweso. E colors as well as the prices. Can't wait to get order. Thank you

Date of experience: September 18, 2020
Pennsylvania
1 review
0 helpful votes
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Not what I thought I ordered
November 17, 2020
Updated review

I am a new shopper, ordered what I thought was rainbow colored socks

Date of experience: October 18, 2020

I am a new shopper
September 18, 2020
Previous review

I am a new shopper

Date of experience: September 18, 2020