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Annie Cloth Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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This company has just ripped me off of 185 dollars. They require all returns to be sent to Hong Kong. They make it look like they are doing business out of San Francisco, CA. They staggered our shipment into 3 shipments and then told us we were beyond the 15 day return policy. Customer service is only done by email in broken English and they always apologize for no phone number. Stay away from this sham. Clothes and shoes were inferior products when they arrived. Now, I'm stuck with selling the junk on Ebay.
Online clothing store with a decent selection of trendy womenswear, is exceptionally surfed and has a physical boutique feel without leaving home!
I bought online here a couple of very nice and high quality accessories, good packaging. I am very satisfied!
I have already made several orders for clothes in this online store, only once was it a controversial case, but everything was resolved easily and without drama. Good prices, fast delivery. Very good online boutique.
I cannot believe this business gets any positive reviews. The wife ordered clothes from them because of the pricing and the pictures showed very nice items. It took several shipments over a period of weeks to get the items. The clothes are typical cheap sweatshop made items that look nothing like the pictures on the website. Attempted to return items only to find that their return center is in China and it would cost more to send them back than it did to buy the items in the first place. Oh, and to add insult to injury they offered a 15% refund to "save me the trouble" of having to send the items back. Avoid at all cost.
I am very happy that they not only solved my problem, but also understood the urgency of my request and helped me. The staff at this web boutique was very friendly. Sometimes it is better not to read negative reviews!
Great shopping experience! The dress is wonderfully beautiful and literally everything I wanted and more! I didn't have to change her size, but if necessary, customer service would take care of everything, so there was no problem.
I'm dealing with Susie Cloth at present and they just lie and lie and lie. Tried to tell me there was a delay because each package is individually disinfected at the post office or here's another one - they said they separated the 2 pairs of boots I ordered as they would get to me faster. After a lot of emails calling them out on their lies I finally got one pair after 8 wks and I'm still waiting on the 2nd pair and here's their next excuse that I got tonight...
We totally understand your feeling, while you know it's the busy season of both sales and post office, and sometimes their service is bad.
Due to the busy season of sales, the post office is really busy.
Therefore, we are temporarily unable to give you the logistics order number.
But we will push them to handle yours in high priority, your lovely items are approaching soon.
We feel highly appreciated of your kind understanding.
Very odd that they say they have sent the package but can't give me a tracking no.
Beware I'm certain this is the same company as Annie Cloth - how many other companies do they have? Just a rip off!
I love shopping for clothes at these boutiques on the web, it's always awesome! Clothing designs are very good! Extra thanks for all your help! It's fabulous, they answer questions quickly to my emails.
This website has helped me several times with the shipments of clothes that I have ordered here, they always respond promptly, they are very helpful!
A pretty splendid online clothing store, they are also friendly and quick to answer questions by email, shipments take time normally in these cases, the rest is excellent.
I really love ordering from this website. The clothes are of great quality and the shipment is always punctual. I really recommend the service.
This company has written all these reviews and posted them on here themselves! Please do not buy from this company they are scam artists they will take your money they will send you crap and they will not refund your money. They will even go as far as to lie to you that they deposited the refund back to your bank account
This boutique online has an amazing collection of flats, I have only bought 2 pairs here, but they are so good! I go for more
I just sent an email about a shirt I bought and received a quick and friendly response which was very helpful and fixed the problem. Very satisfied with the customer service of this website! I love you.
Excellent online clothing store. I always want quick and thoughtful responses. They were very good with my query and responded immediately by email. The shirts I bought were beautiful too! I love website
This website is amazing, my order arrived! I didn't have to stress over anything, very easy. Incredible customer service. Quick response too! Happy with all the clothes bought from here!
My item was delivered in a few days, I loved how fast it was. Really quick response to emails too, I will definitely keep shopping at this boutique again!
Sometimes it usually happens that there are problems when buying clothes online, but the way in which those responsible for the web react is what interests me. As happened to me in this website! The return of my shoes was processed as soon as possible, with the credit in my account and the shipping costs fully covered! Very efficient!
I had to return a beautiful dress on this website that I bought for my niece, it was my fault, I chose the wrong size. She received professional help. I felt really bad, but they made me feel so much better by giving me a store credit and a chance to buy again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members