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The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
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Shipping charge is too much; it almost doubled the cost of the item, but I have been wanting one since I first saw them.
I've been waiting for a return slip so I can send the bras back to you for 2 weeks what's up
Item took longer than I was expecting. Love the jacket. Haven't a need to contact customer service.
Wasn't very satisfied with customer support. You offer discounts but 1 doesn't work due to a flash sale, other discount received in email for first order and that doesn't work. Waited online for live chat and by the time representative came back on, chat was timed out due to inactivity!
First, shipping cost is outrageous and though there's always a code customers are supposed to use to alleviate the prices, they never work. Also, I ordered 2 shirts, both extra large and you would think an XL is exactly that but one fit while the other was so tight, I couldn't get it over my head. And because shipping costs are ridiculous, returning it for a refund is a waste of time and money. I love the shop but can't afford it anymore.
I ordered 6 pairs of shoes because it said at the the botton of each picture buy 5 get the sixth for free. It said it would be taken off at check out for the free pair and it didn't. I did an on line chat that a represenative come onto the chat and then left without answering my question as to why they didn't take the sixth pair off my total leaving a message saying theyre busy and try later. I sent an email that they say they return all emails within 24 hours but didn't. When I finally got any email back they said I didn't choose the shoes that where buy 5 and get the 6th free. They wrong! I got scamed. I received the shoes all six pairs that were all stuffed in a plastic bag not one pair was in a box they were shoved into this bag and shipped that way. As I opened them they smelled like chemicals and are so poorly made that I can't think of any place to compare them to. I'm going to send them back and hope for a refund! This was so disappointing. I hope you get the chance to read this before you buy anything from them.
Quick safe. One item arrived late. Finally received it too.
No problems encounter but I already have one of these. Far too small and no size on garment I would like to return that item for a refund.
Easy & convenient. A gift for my sister. Made us laugh & kept her warm
Easy to use website and great clothes! I like the variety available.
Very pleased with the product and will continue to order from this site.
Lots of cool stuff, however, some items came up with prices lower than what I ended up being charged.
So far so good! I find sizes run large.I like the unusual offerings.
Very easy to order and really love the styles- and my order came promptly
Excellent goods like the length, i am long waisted and it is hard to get the nicer tops and all your tops fit me so good and i have a good choice
Surprise designs,you can't get elsewhere,a pleasure to shop for different designs
Easy and fantastic designs, fast delivery will shop here again, well satisfied with the service and up to date delivery
Easy to order. Took too long to receive the items. Like 3 weeks. No way of tracking them. Arrived after Christmas, so I was not able to gift them. Size and quality are not what I expected. I am afraid now that if I return it, I'll never get my money back.
I ordered a cat coat and everything went fine. So I ordered two more as Christmas gifts, not knowing the delivery might be later than Christmas. Fortunately my girls were very pleased when the coats finally did arrive. My wish would have been to know the delivery would be delayed so I could give advance warning.
It was a gift to my daughter who never feels warm enough and loves her kitty, so this was perfect.
Love this store, so much to choose from. Was looking for new skirts. Now I'm looking for dresses. Thank you for the great selection.
A very Large Selection. I was able to receive my order in a timely manner.
Beautiful clothes are different than other stores and your designer is unique
It was very easy to shop here at Anniecloth.com!
I love your clothing site so far. Can't wait to receive my items.
Such a wide variety, so much affordable, beautiful clothes. Thank You
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.


Sorry for any inconvenience caused. Could you please provide your order number so that we can check for you?
For the sales, usually items that are already on sale will not be eligible for other sales. When we initiate a sale like Buy x and get x free, you will need to select items that belong to that group of items. Sorry for any misunderstandings.
We are also sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at [email protected] or by 24/7 chat online.
Stay safe and have a nice day!