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AMOMA.com

3.7
amoma.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

AMOMA.com Reviews Summary

AMOMA.com has a rating of 3.7 stars from 2,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AMOMA.com most frequently mention best price, customer service and great hotel. AMOMA.com ranks 444th among Travel Deals sites.

service
64
value
66
quality
52

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Italy
1 review
0 helpful votes
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Very Satisfied, happy experience. Good customer service, good food and best hotel location. I stayed there from July 22 to July 27,2017 for family vacation.

Date of experience: July 29, 2017
California
1 review
0 helpful votes
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Easy process and great deal!
July 31, 2017

I was hesitant to book through Amoma as I had never heard of them until Trip Advisor pushed them as the best deal for a hotel we were looking at outside Yosemite. They had the best deal and the whole process was very simple. Just make sure you print your voucher! The hotel we went to was unable to use the one on my phone... maybe that was the hotels fault though. :) thanks Amoma!

Date of experience: July 29, 2017
California
1 review
0 helpful votes
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Excellent.
July 31, 2017

Got the lowest price available. Everything was smoothe and correct. I do recommend. First time using it.

Date of experience: July 29, 2017
Viet Nam
1 review
0 helpful votes
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Somewhat satisfied
July 31, 2017

It is convenient as it closes to shops. It has equipment enough for cooking, nice view, and more importantly, quiet.

Date of experience: July 29, 2017
Colorado
1 review
0 helpful votes
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Scammed - Updated
August 1, 2017

I booked a room at a resort in Indian Wells for September in April. Amoma sent me the reservation number confirmation, I even called the hotel to make sure that I have a reservation. Everything was fine until today, when I got an email from them on my saying that my reservation no longer exists and they like to Replace my room at a beautiful resort with the room at the La Quinta for no extra charge. How gracious of them to downgrade me for free.

UPDATED - I'm pretty sure this is the hotel dropping reservations since they can get more for the room than I paid. Not Amoma's fault - though maybe they should check their policies with the hotels.

Date of experience: July 29, 2017
AMOMAcom C. AMOMA.com Rep
over a year old

Hi Christina,

We take each customer’s feedback seriously and we would like to assist you as soon as possible. Unfortunately we are not able to identify your booking with the details you have provided within your review. Please include your booking ID and one of our agents will contact you shortly.

Otherwise, you can also reach out to us through our on-page LiveChat or your customer account.

We remain at your service,
Your Customer Support team

New York
1 review
0 helpful votes
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Perfect
July 31, 2017

Westgate Hotel Myrtle beach- loved it... The area was ideal. Perfect location. So many sites to see, beach shopping, food. Needed to stay here while my dghtr had cheerleading try outs at Coastal Carolina College. Straight up 501 easy access to the school

Date of experience: July 29, 2017
Canada
1 review
0 helpful votes
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Seamless transaction like most other sites with zero issue at check in.
Will check this site first in the future for similar requirements.

Date of experience: July 29, 2017
Cyprus
1 review
0 helpful votes
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Few hotels
August 5, 2017

Περιορισμένη γκάμα ξενοδοχείων. Είμαι σίγουρη οτι συνεργάζεστε με πολλα ξενοδοχεία. Αλλα δεν υπάρχουν αρκετά δωμάτια για ολες τις ημερομηνίες.
Not enough hotels for all dates. Although that i can find cheaper prices that's gives you extra points

AMOMA.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 29, 2017
AMOMAcom C. AMOMA.com Rep
over a year old

Hi Rodo,

We take each customer’s opinion seriously and want to thank you for your feedback. Please send us more details at [email protected].

It will help us to offer you and 2.5 million fellow travelers per year the greatest hotel deals and a smooth booking experience on our site.

Your Customer Support team

Georgia
1 review
0 helpful votes
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Close to airport, lake, Calea Victoria, Lovely lake to walk around. Fantastic breakfast. Close to many restaurants.

Date of experience: July 28, 2017
Ireland
1 review
0 helpful votes
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Donegal
July 30, 2017

Hotel good, pity the leisure centre was disappointing, some items not working on the day we spent there. Food very good in bar for lunch, breakfast was also very good.
Rooms had plenty of space and well arranged.

Date of experience: July 28, 2017
Slovakia
1 review
0 helpful votes
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Chose this very central Vienna hotel and found Amoma the cheapest online deal for it. Very pleased with the experience and will look to use the website again.

Date of experience: July 28, 2017
Texas
1 review
0 helpful votes
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Amoma best hotel website
July 30, 2017

It was excellent, no problems and more than everything prices very competitive! I will used this site more often when travel plans arise.

Date of experience: July 28, 2017
GB
1 review
0 helpful votes
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Francis Hotel
May 5, 2021

I had booked the Francis Hotel Bath fortunately on a flexible reservation that could be cancelled, as it was unbelievably £100 a night cheaper through Amoma! I was wary as it seemed too good to be true? But all went smoothly and I was very impressed with the saving I made.

Date of experience: July 28, 2017
Texas
1 review
0 helpful votes
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New Orleans
July 30, 2017

Easy reservation process. Great price for a great hotel in walking distance of the convention center.

Date of experience: July 27, 2017
Canada
1 review
2 helpful votes
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I went to this site from Canada to book a Canadian hotel. There was even a Canadian flag in the top corner and a Canadian contact number. Only after booking did I realize they were charging me in US dollars. When I tried to cancel online they state that I will have to pay $60 to cancel.

I am now on hold (45 minutes and counting) with still no live voice.

NEVER use this site. This is just a scam they are trying to pull.

Date of experience: July 27, 2017
AMOMAcom C. AMOMA.com Rep
over a year old

Hi Jackson,

We take each customer’s feedback seriously and we would like to assist you as soon as possible. Unfortunately we are not able to identify your booking with the details you have provided within your review. Please include your booking ID and one of our agents will contact you shortly.

Otherwise, you can also reach out to us through our on-page LiveChat or your customer account.

We remain at your service,
Your Customer Support team

GB
1 review
0 helpful votes
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Great stey
July 30, 2017

Great service and booked a really great hotel - would definitely stay here again.
Breakfast excellent

Date of experience: July 27, 2017
Virginia
1 review
0 helpful votes
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Missing something
July 30, 2017

We just booked our vacation in the Dominican Republic and every site had a $150 dollar resort credit and this was the only site that didn't offer that. We assumed it would be included since every other site we checked had that but we when went to our hotel we were disappointed that for some reason it wasn't included in the price we paid for our stay. My advice is check to see what you are getting before you book your trip. They don't have a very flexible cancellation policy. I think even if you cancel immediately they want to charge you a percentage of your trip.

Date of experience: July 26, 2017
AMOMAcom C. AMOMA.com Rep
over a year old

Hi Ed,

Sorry for the inconvenience!

We tried to contact you by e-mail and phone – however without any success yet. Please contact us at [email protected] so that we can look into your matter together.

Your Customer Support team

Wisconsin
1 review
0 helpful votes
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Very Nice Hotel
July 29, 2017

Rooms were small, clean and comfortable. Service was very good. Elevators are slow. Parking is expensive

Date of experience: July 26, 2017
GB
1 review
0 helpful votes
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Easy Booking Service
July 28, 2017

The booking was easily made online and the whole visit went without a hitch. I would recommend this service to anyone.

Date of experience: July 26, 2017
GB
1 review
0 helpful votes
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CHARGED TWICE
July 27, 2017

I made a hotel reservation with Double Tree at Ealing, London for 2 nights for 2 adults on 21/22 July at a cost of £256. I completed all information on line and then pressed final confirmation. After a short while the screen locked and came back with a message telling me the hotel were not responding to the request and the booking could not be processed. A short while later I received 2 separate emails advising me of my booking with 2 separate booking numbers (******* and *******) and each taking £256 out of my account. I did NOT make 2 bookings. I phoned AMOMA on 15th, 17th and 19th July explaining situation but by the time I arrived at the hotel I had heard nothing. I had to explain all to Duty Manager. Yesterday I received email from AMOMA denying my request for a refund. This cannot be right, I did NOT make 2 reservations; somehow the system did and someone is sitting on my £256. Can I PLEASE have my £256 refunded.
John
AMOMA have refunded my £256.

AMOMA.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 25, 2017
AMOMAcom C. AMOMA.com Rep
over a year old

Hi John,

Please note that we contacted you on 28.07.2017 by e-mail to resolve your matter. Feel free to reach out to us at [email protected] if you have any further questions about your booking!

Your Customer Support team

From the business

AMOMA.com is your room key to more than 300,000 hotels worldwide. Whether you look for a low-priced hotel or a 5* resort: AMOMA.com offers you a wide range of accommodations at the best price. Book your perfect business hotel or holiday destination online and save up to 80%! On AMOMA.com you can not only book with confidence thanks to fully secured payment but also manage your own booking. Send special requests, change your dates or modify your reservation: Booking your next hotel has never been easier. Find the cheapest deals now on AMOMA.com!


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