Amish Outlet StoreReviews 138

I purchased a bookcase, tv credenza and bedroom dresser in November from the Amish Outlet Store in Smithville, OH. What a WONDERFUL experience this has been. From their sales reps to their deliverymen, they were lovely to do business with. I am so very happy with this purchase, it was well worth the wait for it to be built to my specifications. I hope my most sincere THANK YOU is delivered to the Amish craftsmen who built this beautiful furniture that will certainly last a lifetime. THANK YOU again to everyone who was personally involved with this transaction :)

We just built a new home inspired by the organic architecture of E. Fay Jones, Frank Lloyd Wrights most successful protégée who designed the Thorncrown Chapel and won two AIA awards for it. We have been taking our time to furnish it as its classic contemporary with all glass and stone and the wrong furniture would be a sore thumb! I found the Amish Outlet Store and did my research, I studied their wonderful website and found exactly what we needed. I ordered from them, extremely professional and friendly and six weeks later the delivery truck pulled up and the most beautiful, exquisitely crafted and high quality chairs now grace our dining room greatroom. They are heirloom quality. What a wonderful experience we have had with this company. The quality is over the top and the price quite right. A great experience.

The order was completed in the time period given and delivered in flawless condition. All contact with the Amish furniture cite was professional and sincere. I will have this furniture for the rest of my life and pass it down to my family members. The craftsmanship is superb. All the doors and draws hang correctly and open an close with precision. This was the best purchase I have ever made and will suggest as well as recommend this cite to anyone in the market for furniture.

Purchased Quincy sofa with Quincy chair and Asheville table with Canterbury chairs. This by far the best furniture that I have ever purchased the quality and comfort is exceptional. Joyce who is our customer representative helped us greatly with all the options that were available to us. Darrell took care of scheduling our delivery with precision and it arrived on time. Jerry and Willy delivered our furniture with great care and courtesy.The Amish Outlet Store has a great product backed up with great teamwork

Ordering furniture online can be an unnerving experience but if you're picky like me, it's often the only alternative as it's difficult to find what you want in the store. I found everything I wanted at AOS and immediately felt at ease after speaking with Carol on the phone. She was very thorough in setting the right expectations for cost, delivery, process, etc. I received the furniture exactly within the designated timeframe and the quality was beyond my expectation. Well worth the $$ and time. I highly recommend paying the additional (nominal) fee to have the furniture set up in your home. The delivery team was exceptional!

We NEVER buy furniture online but I could not resist the cherry shaker queen bed I found at the Amish Outlet Store after my husband and I had been looking for 3 years. I know the Amish make things well but we were shocked at the quality of this bed. And yes I did do the "what if this is a rip off" in my mind so I used my credit card for protection. They only charged my card half until the bed was finished and being delivered. We are extremely pleased and will purchase more items in the future. Customer service was great and the delivery people were polite and capable.

I ordered a bedroom suite from Amish Outlet Store. I have to say that I was a bit concerned because I was buying it site unseen. When I first start looking I was indecisive. The customer service reps walked me through everything. When they mailed out stain samples, I couldn't decide. They mailed me more. I made my decision and waited. It took the timing that they said to arrive. When it was uncovered I was amazed! The craftsmanship is above anything I could have asked for! Seriously beautiful! I got a paneled headboard, 2 custom made night stands, a beautiful dresser and mirror and a chest of drawers. Amazing. And for a mere $500 more than basset or havertys! I could not be happier and only wish I needed more furniture!

I received several tables some 16+ weeks after ordering from the Amish Outlet Store. While the overall quality of the tables is fine, attention to detail by the AOS and the builders is lacking. One door actually rubbed the side of its frame when closing making an obvious sound, and a drawer on a different table made a horrendous racket (metal striking metal) when closing it. Attempting to resolve the issues with AOS customer "service" is like dealing with a two year old in the midst of a tantrum. I was made to feel like I made up the issues with the tables. After two months haggling with customer service they sent a part for ME TO INSTALL that was supposed to fix the problem. In order to install the part one needs special work working tool bits (which I don't have). When I notified customer "service" the response was simply go out an buy them you fool! Never in my life have I been so mistreated by a company from which I purchased goods at exorbitant prices, expecting quality products and exceptional service.

The furniture is shown on their website as being 33% off, which is their standard price, not a sale price. They don't show their shipping costs because they are outrageous and would turn off any prospective buyer. After the furniture was built, it took over two weeks for it to arrive.

After getting the specialty tool bits from a gracious neighbor, I installed the part and the problem was NOT fixed at all. I did some troubleshooting and determined the cause of the problem was not the part, but that it was INSTALLED INCORRECTLY! Based on my experience with AOS, I can say their customer service is pitiful, and the Quality Control of their products not much better.

In short, I STRONGLY RECOMMEND that you don't purchase from the Amish Outlet Store. Their prices are outrageous and their customer service is non-existent!

My wife and I ordered a number of items from the Amish Outlet Store (AOS): A bed frame, a desk, a leather chair, and a couple wood chairs. The furniture is, on the whole, decent quality; the woodworking skill seems good, in fact. But I have two major complaints: 1) The staining on the bed left some wood exposed (as in, raw wood is plainly visible in multiple areas), which AOS attributed to wood shrinkage. (This was on all the wood inset panels of the foot and head, which could easily have been stained in entirety prior to final construction.) When I asked for matching stain to fix this myself, they wanted to charge me for the stain kit (when they finally responded to my emails). 2) One of the chairs we ordered was apparently built without a seat. I didn't find this out, however, until the appointed shipment arrival day came and went with no chair. Working with customer service to find this out proved to be a deeply frustrating experience; they seem completely disorganized, utterly unapologetic, confused, and defensive/unmoving when it comes to any sort of discount. I will never order from AOS again, and advise anyone looking for well-made wood furniture to keep looking.

I ordered a Home Office suite with writing desk, credenza and lateral file. My table arrived table in July and yet I'm still waiting on the corresponding filing cabinet.

They want everything paid up front, which is really scary as is gives you no wiggle room if you have any problems.

Update: Finally received the lateral file. They had metal rods in the filing cabinets and they scraped the insides on the ride down to my house.

I have tried unsuccessfully to get them to repair several problems with this desk.

Be wary of them. There are other reputable folks that deal with Amish furniture. Look for a company that responds to repair issues.
I would suggest going with a local custom craftsman. It may cost more money, but you will have less headaches.

Ordered a new dining set/hutch combination of Amish hand-made furniture. The website was very user friendly and well laid out. Wanda and Leah helped us through the entire ordering process. They sent us wood stain and leather samples at no charge, provided we returned them, which we did. Build time was estimated at 9-12 weeks. After 10 weeks, they called saying the furniture was done and a shipper would be calling to deliver within 2 weeks. Shipper called and scheduled delivery two days later. Delivery was supposed to be driver only curbside, but the delivery person and his wife helped me carry all pieces into the house, unpackage and set them all up before leaving. The furniture is absolutely stunning and far exceeded our expectations. Customer service and delivery were as good as it gets. We highly recommend amishoutletstore.com