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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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The website was very easy to navigate and very informative and offered a lot of good options. Easy to check out.
Rep was very helpful with resolving checkout/purchase issue.
The part came in quickly but not satisfied with quality product vs OEM but the price was lot lower than other choices.
Haven't received product was supposed to arrive Thursday said it would arrive Friday now it is Friday and now fedex says expect it Saturday had a repair facility scheduled for install and has messed up there. Schedule not happy not sure who messed up but have received a lot of things that shiped ups and always on schedule
We highly recommend American Trucks for your automotive needs. Rob H was EXCELLENT to work with. He provided exceptional service from start all the way to finish of ordering process. Will continue to buy our parts from him in the future.
Pictures show a ton of stuff included in what I ordered, but nothing showed up. Customer service wasn't helpful.
Hey Jake,
Thank you for taking my call today! Again, if you need anything else don't hesitate to reach out to me.
Thanks,
Desiree ext. 1320
I ordered a $35 part on a Friday. Got a tracking number and it never left their warehouse. Six days later, no product, they tell me they need to go through a four day claim procedure. They took my money and now I have to wait four business days for them to resolve it on their end and they will not send a replacement part. I will never order from these people again.
Hey Sean,
I'm sorry to hear about your lost package! I left a detailed voicemail but still wanted to reply here as well. I reviewed your order and saw the lost package claim has already been processed. Typically it takes up to 3 business days to investigate and see if we can find the replacement. Good news though, we were able to expedite the claim and the replacement already shipped today.
I wanted to make this right, so I issued the refund for the shipping cost plus added a voucher to your account that can be used for your next order online or over the phone. Again, I truly apologize for any inconvenience this may have caused you, and if there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
I ordered a yoke for a 2003 dodge ram 1500 3 days ago and now I'm getting a message saying it's not in stock….i need this part badly I have been out of work for the past 3 days due to waiting for this to be shipped to just get a message this morning that they're completely out of stock
Hello Connor,
I'm sorry to hear about your order! I reviewed your account, and unfortunately it's out of stock. Usually we can directly ship from other vendors if they have in stock, but after checking into it, our 2 other vendors also are out of stock. I wanted to extend an additional apology and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
It was great. Alex was very professional and helpful.
Quick call pickup. Accurate as heck for my 2017 and my wife's 2012 F250's on the phone. Pricing is right in the game. I don't have to know much more than make/model and what I'm looking for.
Thank you for your support. Please, send me discount information.
I looked around all over and only found these on this website. Made the phone call Matt answered was super helpful. They came a week and a half later via FedEx. They look like they're gonna work as soon as the weather gets warmer I will try to install them, but it looks like it should be pretty straightforward.
The pricing seemed a little high, but the quality looks good. I will use American trucks again..
I WAS PRETTY PLEASED TO SEE A WHEEL THAT I HAVENN'T FOUND ELSEWHERE AVAILABLE TO ORDER. I DAMAGED ONE OF MINE. I PLACED THE ORDER AND NOTHING WAS CONFIRMED, BUT THE CARD WAS CHARGED. AFTER AN ONLINE CHAT I WAS TOLD THAT THEY WOULD GET ANOTHER IN 12 WEEKS FROM THE MANUFACTURER, BUT THE MANUFACTURER HAD CONFIRMED WITH ME THAT NONE WILL BE MADE AGAIN. IT IS DISCONTINUED. I WAS ABLE TO GET THE ORDER CANCELLED AND AWATING THE CC CHARGE REVERSAL NOW. I AM NOW GETTING AN INORDINATE AMMOUNT OF AD EMAIL FROM AM TRUCKS.
Hello Brian,
I'm sorry to hear about your order! I reviewed your account and saw it's been refunded back on our side Tuesday (2/18/24), so on the banking side it should be back in your account shortly if not already. Again, I apologize for any inconvenience this caused, and issued a $20 voucher (extended to 3 months- 5/31/25) for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
Recently ordered front lowering knuckles for my 2002 Chevrolet Silverado 1500 5.3 4x4. It was easy to look up parts and order for my truck. The parts I ordered for my truck high quality. Great company to do business with. Please for give me, I had help for a staffer, he was great, but I can't remember his name, forgive me for that. Thanks for everything American Trucks!
Amazing communication and quick delivery. Price was very reasonable, would use again for other upgrades to my F150.
Super fast shipping and great products, bought open box item and was exactly as described. My new favorite online store,Definitely will be purchasing from here again.
Definitely, a one stop shop for all your truck and s u v needs from accessories from lifts to engine parts tires wheels.They have everything that you could possibly need
Outstanding bumper is in great shape and I think it's gonna fit
A lot to choose at a great price. Easy to navigate thru with too many options to see. Love that you can search for your specific truck.
Hey Eliseo,
I just sent you an email regarding the cancellation of your order for the bug deflector. We apologize again that this order had to be cancelled due to the item being discontinued by the supplier and hopefully the voucher that was issued can be applied to another product that you have been wanting to purchase. Please feel free to get back to me whenever you can and if there is anything else we can assist you with let us know!
Thank you,
Allison
Received my order in 3 days. The order was expedited quickly. The unfortunate thing was when I was installing the cover a tab broke but after aligning the cover from the bottom I was finally able to install it I almost ordered another one but it looks I I got to work. I think it's holding up ok. But the product is very close to the original cover. Your product is well made but those tabs are easily broken. Overall your service and product is outstanding.
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Hello Wayne,
I'm sorry to hear about the delay! I reviewed your order and saw we shipped your parts the same day/4 hours after you placed your order. Unfortunately, I noticed there was a delay with FedEx. I saw one of our service representatives refunded the shipping cost. I wanted to extend an additional apology and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree