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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I looked around all over and only found these on this website. Made the phone call Matt answered was super helpful. They came a week and a half later via FedEx. They look like they're gonna work as soon as the weather gets warmer I will try to install them, but it looks like it should be pretty straightforward.
The pricing seemed a little high, but the quality looks good. I will use American trucks again..
I WAS PRETTY PLEASED TO SEE A WHEEL THAT I HAVENN'T FOUND ELSEWHERE AVAILABLE TO ORDER. I DAMAGED ONE OF MINE. I PLACED THE ORDER AND NOTHING WAS CONFIRMED, BUT THE CARD WAS CHARGED. AFTER AN ONLINE CHAT I WAS TOLD THAT THEY WOULD GET ANOTHER IN 12 WEEKS FROM THE MANUFACTURER, BUT THE MANUFACTURER HAD CONFIRMED WITH ME THAT NONE WILL BE MADE AGAIN. IT IS DISCONTINUED. I WAS ABLE TO GET THE ORDER CANCELLED AND AWATING THE CC CHARGE REVERSAL NOW. I AM NOW GETTING AN INORDINATE AMMOUNT OF AD EMAIL FROM AM TRUCKS.
Recently ordered front lowering knuckles for my 2002 Chevrolet Silverado 1500 5.3 4x4. It was easy to look up parts and order for my truck. The parts I ordered for my truck high quality. Great company to do business with. Please for give me, I had help for a staffer, he was great, but I can't remember his name, forgive me for that. Thanks for everything American Trucks!
Amazing communication and quick delivery. Price was very reasonable, would use again for other upgrades to my F150.
Super fast shipping and great products, bought open box item and was exactly as described. My new favorite online store,Definitely will be purchasing from here again.
Definitely, a one stop shop for all your truck and s u v needs from accessories from lifts to engine parts tires wheels.They have everything that you could possibly need
Outstanding bumper is in great shape and I think it's gonna fit
A lot to choose at a great price. Easy to navigate thru with too many options to see. Love that you can search for your specific truck.
Hey Eliseo,
I just sent you an email regarding the cancellation of your order for the bug deflector. We apologize again that this order had to be cancelled due to the item being discontinued by the supplier and hopefully the voucher that was issued can be applied to another product that you have been wanting to purchase. Please feel free to get back to me whenever you can and if there is anything else we can assist you with let us know!
Thank you,
Allison
Received my order in 3 days. The order was expedited quickly. The unfortunate thing was when I was installing the cover a tab broke but after aligning the cover from the bottom I was finally able to install it I almost ordered another one but it looks I I got to work. I think it's holding up ok. But the product is very close to the original cover. Your product is well made but those tabs are easily broken. Overall your service and product is outstanding.
It is an overall very good product. Install took me around two hours. Everything lined up as it should. It sounds very nice. I thought it would've been a little bit louder but it is a perfect sound.
Great experience every time and great customer service. Prices are good and lots of products in one spot!
Order arrived fast and it was an easy install! Will order from American trucks again.
Ordered 2 items to be picked up same day. Received an email stating my order was being prepared and that I would receive an email when order is ready to be picked up. Still have yet to receive an email stating order was ready for pickup and supposedly everything was in stock. Still have yet to get my items.
Hello Philip,
I just sent you a follow up email regarding your review. This is also in reference to your pick up order for the Intake and Tuner. We want to extend our apologies that this order was not ready for pickup as shown on the website and for any delay in installation. Please feel free to get back to me when you can!
Thank you,
Allison
Website was easy to navigate to find what I was looking for. I came across an open box Truxedo Pro X15 that I couldn't pass up. Product was 100% as described. Shipping was quick and installation was easy. I'll be using them again for future needs. Posting pics when this Michigan weather is better. GO BLUE!
The site is easy to navigate, the guides help to be sure you are ordering parts that fit, and when in doubt… the chat feature connects you instantly to someone that knows their stuff and helps a ton. Easily the best and my fav by far of all custom truck companies. My first stop and almost always my only stop! Keep up the great work!
Ordering was easy and shipping was fast. The product fit my truck perfectly and was easy to install. I'll definitely order again from AT.
I have 30 dollars credit and couldn't find out how to use it, no option to add it to my cart no option in my account to use a gift code. Garbage website.
Ordered the AEM cold air intake and received it this past Monday February 10th. Was looking forward to installing it yesterday only to find the tubing dented and scratched after opening the box. It looked as if someone had previously tried installing it in their truck, with the dent, scratches and wear and tear on it. Only to put it back in the box and ship it to me. Contacted American Truck about it where I have sent pictures of the product and box. Now I have to wait for AT to contact me via phone and ask me questions regarding the product and box. Almost seems as if they are questioning whether I did this or not. Now I have to wait a couple more weeks for a new intake, (hopefully)! This will likely be my last purchase from AT.
Hello Zachary!
I'm sorry to hear about the issues with the Cold Air Intake! I left a detailed voicemail but wanted to reach out here. After reviewing your order, I found currently our tech support team, Nick, is working on getting this fixed. Since it shipped directly from the manufacturer, K&N, we're working with them to get the replacement sent out as quickly as possible. I can assure you, we're not questioning the return and how it came. We just have to work with the manufacturer to get a new one shipped out, and a new tracking number for the replacement.
Again, I apologize for any inconvenience this caused, and issued a voucher for your next order that can be used online or over the phone. Also if you have any issues please don't hesitate to reach out to me and I would be happy to assist!
Thanks,
Desiree
Ordered a wheel and tire package that said free mount and balance….
Then receive an email saying they shipping everything individually ( TPMs, lugs, tires, rims) and I have to bring them somewhere for them to be mounted and balanced…. Complete waste of time. Will never order from these people again… to top it off they want to charge you to return every individual item! Absolute BS
Hey James,
Thank you for taking my call today! I will follow up once the returns are processed and make sure the return tag fees are all waived- no problem. If you need anything else don't hesitate to reach out to me.
Thanks,
Desiree
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brian,
I'm sorry to hear about your order! I reviewed your account and saw it's been refunded back on our side Tuesday (2/18/24), so on the banking side it should be back in your account shortly if not already. Again, I apologize for any inconvenience this caused, and issued a $20 voucher (extended to 3 months- 5/31/25) for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree