On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Shipping issues... I specifically requested next day shipping since I really needed that part. Now it's been four days, and I still haven't received it. I ended up having to run to a local store to grab an OEM part, which ended up costing me more overall. I may be returning the part, when I get it.
My experience with American Trucks has been great regarding finding the parts I need, ordering them, the price, and the fast shipping. With all of that said, they need to chill on their email marketing. Whoever in the marketing department sets up these email campaigns must scale them back.
Ordering was simple. Fast free shipping, easy installation, maybe 40min per side. Looks like good quality.
So far your slow on shipping after I wax told my mirrors where in stock. Sent me a 10% coupon for my next order, went to apply at checkout said it did not work. Right my my experience is not very good. Just hope my mirrors are right.
Hello Michael,
I'm sorry about the delay with your order! I reviewed your order and saw it is in stock and being directly shipped from the manufacturer. As soon as they provide a tracking number we'll email it to you. For the discount, I'm sorry it wasn't working online! Please reach out to our sales team and they should be able to apply the discount for you over the phone. Our phone representatives are here everyday: 8:30 AM- 11 PM EST Monday- Friday, and 8:30 AM- 9 PM EST on weekends.
Again, I apologize for any inconvenience this caused, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
Fast shipping, great looking running boards for a great price. Easy install
Idk how they messed/F up it's pretty clear but I ordered stains less works long tube headers with the X pipe and they sent a Y pipe? They must not know they difference between X and Y
Hello,
I'm sorry to hear about the mix up with your order! I tried to locate your order, but cannot find it with the email provided here. Please feel free to reach out to our service team and we would be happy to fix this.
Thanks,
Desiree
The website was very easy to navigate and very informative and offered a lot of good options. Easy to check out.
Rep was very helpful with resolving checkout/purchase issue.
The part came in quickly but not satisfied with quality product vs OEM but the price was lot lower than other choices.
Haven't received product was supposed to arrive Thursday said it would arrive Friday now it is Friday and now fedex says expect it Saturday had a repair facility scheduled for install and has messed up there. Schedule not happy not sure who messed up but have received a lot of things that shiped ups and always on schedule
Hello Wayne,
I'm sorry to hear about the delay! I reviewed your order and saw we shipped your parts the same day/4 hours after you placed your order. Unfortunately, I noticed there was a delay with FedEx. I saw one of our service representatives refunded the shipping cost. I wanted to extend an additional apology and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
We highly recommend American Trucks for your automotive needs. Rob H was EXCELLENT to work with. He provided exceptional service from start all the way to finish of ordering process. Will continue to buy our parts from him in the future.
Pictures show a ton of stuff included in what I ordered, but nothing showed up. Customer service wasn't helpful.
Hey Jake,
Thank you for taking my call today! Again, if you need anything else don't hesitate to reach out to me.
Thanks,
Desiree ext. 1320
I ordered a $35 part on a Friday. Got a tracking number and it never left their warehouse. Six days later, no product, they tell me they need to go through a four day claim procedure. They took my money and now I have to wait four business days for them to resolve it on their end and they will not send a replacement part. I will never order from these people again.
Hey Sean,
I'm sorry to hear about your lost package! I left a detailed voicemail but still wanted to reply here as well. I reviewed your order and saw the lost package claim has already been processed. Typically it takes up to 3 business days to investigate and see if we can find the replacement. Good news though, we were able to expedite the claim and the replacement already shipped today.
I wanted to make this right, so I issued the refund for the shipping cost plus added a voucher to your account that can be used for your next order online or over the phone. Again, I truly apologize for any inconvenience this may have caused you, and if there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
I ordered a yoke for a 2003 dodge ram 1500 3 days ago and now I'm getting a message saying it's not in stock….i need this part badly I have been out of work for the past 3 days due to waiting for this to be shipped to just get a message this morning that they're completely out of stock
Hello Connor,
I'm sorry to hear about your order! I reviewed your account, and unfortunately it's out of stock. Usually we can directly ship from other vendors if they have in stock, but after checking into it, our 2 other vendors also are out of stock. I wanted to extend an additional apology and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
It was great. Alex was very professional and helpful.
Quick call pickup. Accurate as heck for my 2017 and my wife's 2012 F250's on the phone. Pricing is right in the game. I don't have to know much more than make/model and what I'm looking for.
Thank you for your support. Please, send me discount information.
I looked around all over and only found these on this website. Made the phone call Matt answered was super helpful. They came a week and a half later via FedEx. They look like they're gonna work as soon as the weather gets warmer I will try to install them, but it looks like it should be pretty straightforward.
The pricing seemed a little high, but the quality looks good. I will use American trucks again..
I WAS PRETTY PLEASED TO SEE A WHEEL THAT I HAVENN'T FOUND ELSEWHERE AVAILABLE TO ORDER. I DAMAGED ONE OF MINE. I PLACED THE ORDER AND NOTHING WAS CONFIRMED, BUT THE CARD WAS CHARGED. AFTER AN ONLINE CHAT I WAS TOLD THAT THEY WOULD GET ANOTHER IN 12 WEEKS FROM THE MANUFACTURER, BUT THE MANUFACTURER HAD CONFIRMED WITH ME THAT NONE WILL BE MADE AGAIN. IT IS DISCONTINUED. I WAS ABLE TO GET THE ORDER CANCELLED AND AWATING THE CC CHARGE REVERSAL NOW. I AM NOW GETTING AN INORDINATE AMMOUNT OF AD EMAIL FROM AM TRUCKS.
Hello Brian,
I'm sorry to hear about your order! I reviewed your account and saw it's been refunded back on our side Tuesday (2/18/24), so on the banking side it should be back in your account shortly if not already. Again, I apologize for any inconvenience this caused, and issued a $20 voucher (extended to 3 months- 5/31/25) for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
Recently ordered front lowering knuckles for my 2002 Chevrolet Silverado 1500 5.3 4x4. It was easy to look up parts and order for my truck. The parts I ordered for my truck high quality. Great company to do business with. Please for give me, I had help for a staffer, he was great, but I can't remember his name, forgive me for that. Thanks for everything American Trucks!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Rod,
Thank you for taking my call today! I have the lost package claim started and voucher added to your account per our conversation. If you need anything else don't hesitate to reach out to me.
Thanks,
Desiree