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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Bought a tonneau cover a 6 months ago and it was missing parts called and they sent me half of the missing parts and after two months the cover wasn't laying flat it's sticking up
I noticed you have the wrong address on my shipment - I emailed twice - no answer back. So I called and was told it already shipped - so they can't change it - I paid extra for 2 day shipping. I don't even know if I'll get it on time or even get it.
Hello Ralph,
Thank you for taking a moment to share your feedback with AmericanTrucks regarding your recent order for Superchips Flashpaq F5 Tuner. We do apologize that we were unable to assist you with changing the address on the order.
We show that when the order was placed online, you used Affirm to pay, and unfortunately, with Affirm, we are unable to make any changes to the shipping address. We reviewed the tracking and we show that the item was delivered to the shipping address that was entered on 2/21/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy
Chatted online with Bri to figure out what I needed. She picked a good product, good reviews, clarified the specs and away we went.
Ordered freedom 3 in lift kit for 2014 ram 1500 next day got an email saying it was out of stock and back ordered but no other option other then that
Hello Ian,
Thank you for your recent order and for taking a moment to share your feedback with AmericanTrucks. We can understand your frustration with the delay in shipping the Freedom Offroad 3-Inch Front Lift Struts with Front Upper Control Arms, Rear Lift Springs and Shocks (12-18 4WD RAM 1500 w/o Air Ride) that you recently ordered. We do work hard to have our website updated to the most recently inventory, but there are times when we receive a notification that the item is out of stock, after we submit the order. We do apologize for this inconvenience.
When you placed your order we show that the "get it by" dates were noted as 2/19-2/20, but then we received notice the item is currently on back ordered, and they get it by date was changed to 3/10-3/14. If you would like to see if we have an alternative option for you, please contact our Sales Team, and they can review your vehicle information and see if we have a kit that is in stock and will work with your truck.
Due to this situation, we issued a credit to your AmericanTrucks account. This credit can be used on a future purchase and is valid until 5/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Order process was great but I didn't receive my order when I was told it would be delivered. I don't have an update on the delivery. My card has been charged but I don't have the merchandise.
Hello Walter,
Thank you for your recent order with AmericanTrucks and for sharing your feedback with us. We do apologize that you did not receive an email with the tracking number for your recent order.
We do send out emails when a tracking number is added to your order so that you can monitor the progress, Please note, there are times when the emails are sent to your spam or junk email folder and not your inbox. We ask that you check in those folders as well. You can also monitor the progress of your order by accessing our Customer Portal. Below is the link for the Customer Portal:
https://orders.americantrucks.com/
We do show that your package was delivered on 2/20/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy
Outstanding selection, shipping, service and price for exhaust parts and running boards. Excellent discount for military folk as well. I'll be back to shop for more.
Love it, can't find a 304 stainless exhaust anywhere near this price. Progressive system isn't loud but sounds great. If you want louder then get the competitor. AT has it listed wrong at 2.25" pipes, this is a 3" system and was super easy to do in the driveway. Fast delivery, even though Fedex opened my box for some reason...
Had to reorder an item 5 days later for another one of our trucks and price went up $10 also don't like it how it looks like you can use a coupon code and then can't
Hello Douglas,
Thank you for your recent order and for sharing your feedback with AmericanTrucks regarding the increase in cost for the OE Style Fender Flares. We can understand your frustration with this situation.
I completely understand your concern about the recent price increase. We know any change in cost can be frustrating. Over the past year, our operating and supplier costs have increased significantly. We've absorbed these increases for as long as possible, but to continue providing the same high level of service and quality you expect from us, we needed to make this change. Please know that we do try to offer the best price point we can to our customers.
You mentioned an issue with entering a coupon code, do you still have that code? If you do, please send email [email protected] and kindly include your order information and the coupon code. We will review this and see why you were unable to use the code on this order.
Due to this situation, we issued you a refund for a total of $10.60 back to your original payment method. We do appreciate your business and hope we have the option to continue to be your go-to store for your vehicles.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy
Item I got said it was for F150 2015-2019
Website said to F150 2021
Not sure if there's a version for 2021 or if its different? These don't fit like the picture in the box. They don't overlap bed sides they actually fit inside with a gap all the way around.
Called to see if they had my running boards in stock and talked to Ryan who took my order and I went the next day to pick them up at the warehouse in Lenexa. They were super easy to put on and look great! Thanks American trucks!
The gentleman who was helping me did an excellent job, but it would have been nice to speed up my order because all orders 149 or less are just as important too, and they get there's in 3days. Mine is a week
The website is very easy to navigate and stock is amazing. Shipping is a little expensive to Canada. You should try and get the same deal as Jegs or Summit Racing, as they have the best Canadian Shipping rates I've experienced. I'm sure you would see a big bump in business, even for your American Muscle site.
Ordering and shipping was fast. The Power stop brake kit arrived a day earlier than expected. But when I opened the box, one of the two sensor wires was missing. I called American trucks back and was sent a form to fill out for the missing parts that goes to brake supplier. Still no confirmation on if or when I'm going to get the missing part. Cant start repairs or use the truck.
Hello Steve,
Thank you for your recent order and for sharing your feedback with AmericanTrucks regarding the PowerStop OE Replacement 6-Lug Brake Rotor and Pad Kit; Rear that you recently ordered.
We see that you did reach out to our Customer Service Team sharing that you were missing one of the sensor wires. We received your photos and shared them with the manufacturer, and they replied that in viewing the photos that it showed that you had all the parts that come with this kit, They shared that only one sensor comes with the kit.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy
Great selection of parts and descriptions annd customer service. Only downside is the bombardment of emails trying to get you to by more once you make a purchase. This is why I hate leaving my email but you have no choice.
Putting new 295x70x18 tires so a 1.75 inch ready leveling kit is going in. Everyone is have spoken to was great but when you call in you can't get anyone right away and you get hung up on several times unless your lucky.
Why would you advertise a product as available, if it'll take a whole month for yall to ship? I called and yall said the item come direct from the manufacturer. You guys should advertise as product not in stock and typically takes 2/3 weeks to ship….
Hello Eduardo,
Thank you for your recent order and for sharing your feedback with ExtremeTerrain regarding your recent service experience. We do apologize that there are delays in shipping the Bora 2-Inch Wheel Spacers that you ordered. It is our goal to have our website updated with the current inventory so that our customers know when they can expect to receive their order.
In reviewing your order, it looks like the Get it by date was noted as 3/9-3/11. You can see the get it by date on our product pages, to the right of the photo showing the item. These are being shipped to you directly from the manufacturer, and these are the dates they provide to us for when you should expect to receive them.
Once we receive the tracking information for this order you will receive an email with the tracking number.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy
Yet great service again and timely delivery but disappointed i didn't receive the free promo (missing air freshener).
I am a newly acquired customer and look forward to the reviews for AT cash and any of the free promos so was disappointed it was not included (albeit it was just an air freshener).
Hello Neil,
Thank you for your recent order and for sharing your feedback with AmericanTrucks. We do apologize that the air freshener was not in the box with your brake lights.
In reviewing your order, we do have a separate order set up for the AT Flag Air Freshener and this will be shipping out to your separately. We apologize that you were not made aware that this would ship separately.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Very easy to purchase full set of brakes for my previous truck and help me get them warranties! Extremely happy with all the information under evru part to ensure it will work for me. Thank you
The lights that I have bought thru this company has a huge durability problems.
Both front and rear replaced for a third time in 4 yrs.
That's a problem!
Hello David,
Thank you for taking a moment to share your feedback with AmericanTrucks regarding lights that you have purchased. We do apologize that you experienced issues with the lights, and we would like to assist you with this situation.
In reviewing your orders, we see that you have purchased both tail lights and headlights from AmericanTrucks. If you could email [email protected] and kindly include your order information and which type of lights you were experiencing an issue with, we would be happy to review this situation. We do want our customers to be satisfied with the items they purchase from us.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy
You want a review and it's been three days since I placed my order and the only communications you have is wanting me to give you a review. Nothing saying it's processed or shipped so what kind of review would you give?
Hello Carl,
Thank you for your recent order with AmericanTrucks and for taking a moment to share your feedback with us. We do apologize that you did not receive emails regarding your order for the PPE 5-Inch Exhaust Tip.
We do show that an email was sent on 2/17/2026, to the email address associated with your order, confirming the item shipped, and the tracking number was provided in that email. We do understand that there are times that the emails are sent to Spam or Junk folders. We ask that you please check these folders within your email folders.
You can also check the status of your order in our Customer Portal. If you go to this link https://orders.americantrucks.com/ and enter your logon or order information, you will see that status of your order.
We reviewed your order, and we show it was delivered on 2/24/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David,
Thank you for sharing your feedback regarding the Proven Ground Soft Tri-Fold Tonneau Cover (07-13 Silverado 1500 w/ 6.50-Foot Standard Box) and the issues you are experiencing with the cover, We do apologize for this situation and your frustration is understandable.
The cover that you ordered in August 2025. Is covered by our Own Brand Warranty. If you would like to initiate a warranty claim please email [email protected] with your order information, and they will be happy to start this claim process for you.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy