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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Great inventory of items, but the VIP program is excellent! Free shipping and when you upload pictures of items you buy you get store credit. It makes for excellent values on the items you want to purchase (if they aren't outright free with the in-store credit). I've been very happy with my interactions with store associates when chatting about questions I have had and with how fast items get shipped. Way better deal overall than buying through Amazon. Can't recommend American Trucks enough! Great company!
Bought a few things for my truck, amazing all the different things I can get from here just for my truck.
All items I have received came quick and I havnt had any issues from the products.
Pretty good experience over all however when it came to paying with my credit card I got charged a extra $241.85 on top of the original $651.16 that was the price I was expecting and not $893.00. I even got the 3yrs warranty.
Easy to find parts and I like that it gives cute green light on the parts telling u it fits your truck that way u know its the right fit so thanks American Truck…
Best customer care for ordering truck parts period. I've been ordering with american trucks over the past couple years andnever had a problem or issues. That's just the only site.You need to order anything for your truck
I was very disappointed in the pricing and the help on the phone about the pricing. You charge double what your competitors charge on some of the same items.
Hello Samuel,
Thank you for taking the time to share your feedback with AmericanTrucks regarding your recent experience. We were disappointed to hear that you were not satisfied with the price we have on some of our items. You shared that we are charging double the cost that our competitors are charging for the same item. We do work hard to have competitive prices on our items.
Thank you also for being a member of our Military, Medical and First Responders Cash Back program. We are happy to offer this program to thank our customers, like you, for your service to our country and our communities. As a verified Military, Medical, or First Responder you will receive 5% AT Cash Rewards Sitewide, 10% AT Cash Rewards on Select Brands or 20% AT Cash Rewards on Open Box
We do offer a price match for specific items. There are some items we are unable to honor a price match. If your purchase is within the last 7 days, we can match the price with some exceptions. We can't match prices from auction or wholesale sites like eBay or TireRack, nor can we match other sites' coupons or discounts. If you could provide a link to the item on the website you're referring to, I'd be happy to take a look for you. If you have a link showing the price of an item on a competitors site, please email the link to [email protected]. Please also include your order information so we can review the order and see if we can do the price match for you.
If you have additional questions or concerns please contact us, and we will be happy to assist you,
Thank you,
Amy
Melissa w was an amazing, patient sales tech who worked with me to get what I was looking for on my truck while staying in my price range
Once I finally found what I wanted.It was easy. But it took a few times trying to find what I wanted due to the fact that when you type pacific things in it does not recognize it all the time.
I had great experiences in the past when I purchased items for my Challenger on American Muscle and Gladiator on Extreme Terrain. American Trucks gave that same consistency. I really appreciate the install videos on the product pages, giving me the confidence to purchase items and get them installed.
The infotainment system never worked. American Trucks would not exchange it. I now have to pay Infotainment directly to figure out why it doesn't work, or take it to a Ram dealership and pay them. It seems that this product doesn't seem to have a true warranty. I believe it was not programmed to my truck properly or it's a defective unit. Wish I could give no stars
Hello Linda,
I wanted to check in to see, did the new radio work for your son? We also wanted to confirm if you received the return label we mailed to you.
If you have any questions, please let me know and I will assist you.
Thank you,
Amy
Quality parts at a good price! On time delivery and items were described as listed. Made my Tahoe look Great! I took before and after photos, you can tell the difference.
My experience with y'all was good, but I am still waiting on parts to get to me from fedex. I recieved some of my items but the boxes were damaged and looks like they'd been thrown around and drug around with parts falling out of the box…
I have bought from American Trucks, & American Muscle multiple times and I have never had an issue. The one time I did need to return something, they were so nice on the phone and made it so easy. Every time Its time to upgrade my ride, I go here.
About a week and a half ago I purchased an S&B cool air intake. Although I put my email in correctly, I was still able to track the item and it was delivered in a timely manner and it fits the vehicle well
I bought a muffler delete for my 2015 Chevy Silverado. Part arrived on time in good condition. Installation was quick and easy with the directions provided.
Have gotten everything fast and accurate, ordered quite a few things a few times...
ONLY irritating thing is American Truck sending me emails about things I don't own, do y'all NOT check garage items we listed here? E.g. I DO NOT OWN A F150... smh smh smdh
A friend told me about American Trucks and I checked them out. The website was easy to use; just type in your vehicle information and start shopping their products. I spent a couple days comparing like items and made my choice. I made the order and the very next day it was delivered. Quick and simple! I would use them again w/o hesitation.
Great exhaust all parts there just for the price no instructions or stickers anyone ordering any type of part definitely would expect stickers and instructions.
Hello Angel,
Thank you for your recent order and for sharing your feedback with AmericanTrucks. We do apologize that you did not receive the installation guide when you received the Corsa Performance Xtreme Single Exhaust System with Polished Tips; Middle Side Exit (21-26 5.0L F-150 Regular Cab w/ 6-1/2-Foot Bed). We submitted a request to have the installation guide added to our product page, so our customers can download them for the installation.
We can understand your frustration when you did not receive the guide, but we attached a copy of the guide for your convenience.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy
Paid for overnight for an arrival on Saturday and they didn't even come close to that date. Mind you over night isn't cheap, and needed it for the weekend to repair on my day off.
Hello Anthony,
Thank you for your recent order and for taking the time to share your feedback with AmericanTrucks regarding your order. We reviewed your order, and we do apologize for the delays in shipping your shocks to you. Your frustration with this situation is understandable. After reviewing your order, we refunded you the expedited shipping that you paid for. This will be refunded to your original payment method.
We work hard to have orders shipped to our customers in a timely manner, especially if they paid for expedited shipping, and we fell short of our goal and more important your expectations with this situation. Your order was picked and ready to ship on Friday, but UPS did not pick it up until Monday,
We do see that the shocks were received on 2/24/2026. Due to this situation, we issued a credit to your account. This credit can be used on a future order and is valid until 5/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robin,
Thank you for your order and for sharing your feedback with us regarding your recent experience.
We reviewed your order and the additional fee that you were charged was for shipping to Canada. We can understand your frustration with the cost to ship to Canada. Unfortunately, these rates are set by the carrier for international delivery and include necessary brokerage fees.
We show that your item shipped on 2/23/2026, and the UPS site shows it is expected to be delivered on 3/4/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy