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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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They seem to be one of the only places I can find and purchase the type of rubber weather strip I'm needing for my truck. However, upon my package being delivered I realised I was sent a suspension strut instead of the desired item I was seeking. Not sure how a mistake like that could be made but I suppose it happens. I'm not too happy about it but hopefully they will make the return and replacement quick and easy. This was my first experience with this company and looked forward to future business but at this point I'm hesitant.
I always get great service and the sales team have always been there to make sure if I'm having trouble they resolve it quickly.
If you have any questions or issues with any order their sales team is there to help! Don't be afraid or shy to reach out to any of them, especially Nathan H. That guy is awesome!
Absolutely shocked with the delivery! Everything was absolutely amazing. Fast shipping item was taken care of drivers communication was outstanding. As a customer i was very impressed how fast everything took place in a orderly fashion way.
I bought a set of headlights and fog lights and fog lights didn't fit properly and 1 didn't work at all out of the box. Headlights fit better but have a major flickering issue. Tried to return and website they have you go through is malfunctioning and won't load the necessary information to process a refund or return. Absolutely horrible experience. Would not recommend to anyone but the better business bureau. Will not be giving away anymore money to this business.
Hello Logan,
I'm sorry you had issues with the headlights not working properly. This is certainly not the expectation we want to set here at American Trucks. I see your return was setup it looks like we are waiting on photos to be submitted of the items you are returning. I resent you the photo link to your cell phone via text message. As soon as those photos are uploaded a return label will be emailed to you. If for some reason you do not receive the photo link you can use the customer portal which is orders.americantrucks.com. I also refunded you the expedited shipping you paid for considering the items where defective. You should receive an email confirmation of the refund and see it back on your original method of payment within 3-5 business days. Again, I apologize for the inconvenience this has caused you and if you need any additional assistance with your return please reach out to customer service.
Thank you,
Allison
I ordered a part on 5/1 and it was supposed to be delivered today 5/5.
Per the FedEx tracking, they haven't received the part yet.
Very POOR service.
Hello William,
I'm sorry to hear that your order did not arrive in a timely manner as purchased. We are aware of a delay with fed ex transit time between the timeframe your order shipped and is effected by this delay. Unfortunately this delay is out of our control and yours but we sincerely apologize for the inconvenience this has caused you. I have issued you a voucher to use on your next purchase online or over the phone ad it is good for 30 days. Your order is reflecting to be delivered on 5/8/2025. In the meantime if there is anything else that we can assist you with then please let us know,
Thank you,
Allison
Ordered on Saturday received on Monday fantastic service will order again if I find something else talked to tech on and assured me that wheel would fit great price
My experience was incredible! I was offered faster shipping which was true it's almost to my house(within 3 days). Plus they said expect some free goodies not sure what it could be but I'm more than thankful for the offer. Thank Logan for all your help and thank you American trucks for the variety of parts to choose from. I will definitely be back, till next time!
I received my exhaust on 5/2/25 with the hope of getting it installed over the weekend only to find the muffler was missing I had to take pictures and send for review all I want is what I paid! They got my money but I didn't get my parts.
Hey Michael,
I located your order for the Flowmaster FlowFX Single Exhaust System with Black Tips. I'm sorry to hear that you where missing the muffler. I certainly can understand your frustrating and inconvenience this has caused you with the delay for installation. I can assure you we will be reviewing this as soon as possible to get those missing pieces sent out to you. We ask for photos so our tech team can review them and determine if they need to check our stock, website description or contact the supplier directly. Normally you will hear something within 3 business days via email. In the meantime if there is anything else that we can assist you with customer service is just one chat or phone call away!
Thank you,
Allison
Overall good. Quick delivery. Strange why you don't just sell the tie down without the backing plate. Original Ford backing plate is thicker steel, so the locking tie down won't just easily install. Had to remove the original plates and install yours.
Broke after one day! Closed and open the tail gate no more then three times and broke. Was working fine before that don't know what happened.
I ordered 4 wheels from the website and when the wheels came in they weren't the wheels that were displayed on the site. I read the full description and it even said they were one piece aluminum wheels. The wheels I received were basic steel wheels. Now, the lady I initially spoke with was super helpful and was right on top of getting the problem resolved; the problem is the gentleman I was transferred to basically said there's nothing they can do about falsely advertising the wheel on the website and really made it sound like it was my fault. Mind you, I read the full description about the wheel on the page that was showing the wheel I was under the impression I was getting. If this were my fault I would 100% take full responsibility, but the fact that the wheel displayed was not the one that was sold to me and then to play it off like "oh well, here's this other set that's $800 more" is unacceptable. The worst part is I went up a size in diameter and also ordered lug nuts for aluminum wheels and also ordered tires that will not go on my factory wheels, so I will be getting tires I can't use and have 32 lug nuts I can't use. I'm gonna give them time to review my return and give them a chance to rectify the situation; but if it is not resolved properly I will not be using them again. And I've even sent multiple people their way because I thought I was dealing with a legitimate company. The only reason I'm giving them 2 stars and not 1 is the fisrt lady I spoke with and the fact that the day I ordered I was having problems with my account and the customer service chat was top notch. I also added a photo of the wheel advertised on their website and the wheel I received.
Hey Jonathon,
I'm so sorry to hear that the wheels you received where not as pictured on our website. I completely understand how frustrating this is especially now that you have ordered tires specific for this that will not fit your factory wheels. One thing that stood out to me is the statement you made regarding giving us a chance to rectify the situation which is exactly what has been started by our customer service team. We have the return in and see your photos. Please give our tech team roughly 3 business days to review these photos and reach out to you normally via email with what options we have and next steps. They are versatile in all of our products and can really assist you with getting this situation fixed for you. We appreciate you taking the time to notify us and letting us know about your experience. I have also issued you a voucher to use on your next purchase online or over the phone due to the inconvenience. The voucher is good for 30 days from today. In the meantime if there is anything else that we can assist you with please feel free to reach out to us.
Allison
We just bought a 2025 Colorado my husband uses it for work but we wanted it to still look professional so we bought the bed cover and for me being disabled it was a little high for me to get in and out so running boards with 4 inch step is perfect. The ease of installation and the quality of product is exceptional. So happy we bought these and just look at her she is beautiful now all decked out.
Be aware if you order anything from American trucks they will harass you with endless emails and phone calls. When you ask to be removed from their email list they will lie to you and point you to some non-existent "unsubscribe" link. If you call them and are able to talk to a person you will be disconnected. It seems they do business just like scammers and try to intimidate people to do business with them.
Hello Don,
I am truly sorry to hear about your experience, and we appreciate you bringing these concerns to our attention. What you've described is absolutely not the experience we aim to deliver. You should never feel overwhelmed by unwanted communication or misled about how to unsubscribe. Every marketing email we send does include a working "unsubscribe" link at the bottom, and we also honor all opt-out requests made through customer service. If that didn't happen in your case, we sincerely apologize. I completely understand if you where disconnected with by customer service how frustrating that must of been and felt. We would love an opportunity to make it right if you would like to give us a call or chat us online.
Thank you again for your feedback it helps us improve how we serve all of our customers.
Allison
I know that I ordered the open box product, but you guys sent me the visors with no protection over the adhesive part that sticks to the window therefore it was all stuck to the box it came in. So obviously it ruined all the sticky part.
Hey Ryan,
I'm sorry to hear that the item was unusable due to the poor packaging. Even though the item is open box it still should be packaged properly to ensure a good delivery and useable item. I see you have already returned the product and your refund was issued in store credit on your account to go towards another purchase in the future. If you need any additional assistance please do not hesitate to reach out to us.
Thank you,
Allison
The lug nuts appear to be of reasonable quality and were installed without issue. However, as a former mechanic and engineer I was concerned that there was no torque specification provided. The OEM nuts are to be torqued to 150 Ft-lbs per Ford. An internet search found the manufacturer of after-market nuts calling for 95 Ft-lbs. I torqued these to 150 Ft-lbs without issue, but American Trucks should be hunting down this info and providing it to their customers.
Ordered my part by the dealer part number, it was an easy install and fit just like the OEM part. Ordered the part and one week later but 2 days before expected part was delivered and was a perfect match
Paid extra for 1 day shipping 3 days ago and haven't received my order. If you can't make it happen, don't offer it and ask for extra money.
The Rep was super helpful and very knowledgeable. I highly recommend as one blue collar guy to another ……
Ordering any product through this company is very easy and the product arrives very quickly. I only wish the product came exactly the way it is depicted in the picture when ordering. But I can address this with the company directly.
First the website is easy to navigate. Products are top quality and very reasonably priced. Shipments are processed quickly with updated communication.
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Hey Taylor,
I'm sorry to hear that you received the incorrect item! I completely understand how disappointing and frustrating a mishap like this can be. I can assure you that we will get this taken care of and get your Front Door Weatherstrip Seal sent out. As soon as you upload photos within a few minutes you should receive your fed ex return label. Once that incorrect item is dropped off with fed ex and they scan it your replacement is released within 24 hours. I resent you the photo link to your phone via text message since we are still waiting on photos at this time. If during the return process you require assistance please feel free to reach out to us.
Thank you,
Allison